200 South 5 Th Street, Easley, SC 29640
For more information about senior living options: (866) 208-4318
West End Retirement Center Costs & Pricing
At West End Retirement Center, the monthly cost for a semi-private room is competitively priced at $1,600. This rate not only reflects an attractive option compared to the average costs in Pickens County, which stand at $2,750, but also offers significant savings over the broader state average of $3,243 in South Carolina. This positioning makes West End Retirement Center an appealing choice for those seeking quality care and community at a more accessible price point without compromising on essential services.
| Floor plans | West End Retirement Center | Pickens County | South Carolina |
|---|---|---|---|
| Semi-Private | $1,600 | $2,750 | $3,243 |
Overall Review of West End Retirement Center
Pros
The home environment at West End Retirement is great and the management cares for residents.- Residents are well cared for and families are kept informed about concerns and needs.
- Amber ensures residents' medical needs are met and advocates for the best possible care.
- Alex is capable and consistently helps address issues, contributing to a family-like atmosphere.
- The kitchen staff prepares excellent meals, making the home feel welcoming.
- The staff are dedicated to creating a true home for residents with compassion and joy.
Cons
They have a really bad bedbug problem, and the owners Amber and Bo don’t do anything about it.- They describe the place as horrible, noting a resident’s diabetes wasn’t cared for and COPD wasn’t treated, with oxygen at 80.
- They report crooked activity inside and that someone gave a family member’s phone number to call.
- They say it was not a good fit for their mom.
- They consider it the worst facility they’ve experienced; nurses are not present and the facility isn’t licensed.
- They mention charges debited without explanation and that incorrect medicines were given on more than one occasion.
- They note the owner smokes inside and leaves ashes on the floor; the floor is not clean or level.
- They urge others to stay away and wish they could give zero stars.
Review
West End Retirement Center in Easley is best suited for families whose priority is a warm, home-like atmosphere and hands-on, genuinely caring staff who treat residents like family. This community tends to attract seniors who respond to regular, personal communication with caregivers and administrators, and who appreciate real dinners, social warmth, and a sense that care is delivered with heart. For families where the top criterion is strict clinical oversight, constant RN presence, and a risk-averse, tightly regulated environment, alternatives with more formal medical staffing and tighter operational controls may be a better match.
The strongest positives here revolve around the human element. Reviews consistently highlight a compassionate, family-centric culture where administrators and caregivers seem invested in making a home for residents. The care team is described as attentive, and a notable emphasis is placed on advocacy, one caregiver noted that staff ensures medical needs are met and that residents receive thorough attention. The atmosphere is praised as welcoming and genuine, with residents enjoying hearty meals and daily routines that feel less like a facility and more like a house where people matter. This kind of environment can be invaluable for families seeking peace of mind that their loved one is not simply warehoused but truly cared for.
Still, serious concerns appear in a subset of accounts, and they cannot be ignored. A portion of the feedback depicts a disturbing lack of follow-through on medical management, with reports of unmanaged diabetes and COPD, questionable medication administration, and allegations that nursing support does not align with what is advertised. There are also grave cautions about safety and integrity, including claims of abusive or threatening staff behavior, accusations of improper charges, and troubling comments about facility maintenance practices and internal oversight. The bedbug incidents described by former staff members further complicate the risk calculus, signaling recurring operational and hygiene challenges that raise legitimate red flags for prospective residents and families.
These pros and cons do not cancel each other out; rather, they illuminate a clear choice depending on what families value most. The strong, compassionate culture and daily-life warmth at West End can offset a great deal for families who prioritize atmosphere, personal connection, and visible, ongoing family communication. However, the severity and specificity of the safety and medical concerns, if borne out by independent reviews or current observations, could erode confidence for those needing consistent, predictable medical management and a meticulously regulated environment. For such families, the pros may not fully compensate for the cons, especially if the resident has complex needs or a history of medication sensitivities and safety requirements.
Who should consider alternatives rests on the resident’s medical needs and tolerance for risk. If a loved one requires reliable, around-the-clock nursing oversight, rigorous infection control, transparent financial practices, and a facility with documented, compliant care protocols, it would be prudent to explore other communities with stronger clinical staffing and more explicit governance. If potential families prioritize a genuine, homelike setting, strong advocacy, and a culture of personal warmth, West End may still be worth a serious look, provided due diligence is undertaken to verify current staffing, safety procedures, and operational practices before move-in.
The bottom-line recommendation is clear: West End Retirement Center can deliver meaningful, day-to-day warmth and attentive care for residents who respond to a familial, compassionate model. Yet the notable concerns raised by multiple reviewers demand a thorough, proactive vetting process. Prospective families should insist on current, direct conversations with the administration, request to review recent survey results and incident reports, and conduct their own checks with current residents and families. If those conversations confirm consistent staffing, clear medication protocols, and rigorous maintenance and safety standards, West End could be a strong match for the right resident. If not, it is wise to pursue alternatives that offer stronger clinical oversight and verifiable safety assurances.
34 resident community capacity
Assisted Living
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Devotional services on-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor common areas
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Greenville-Spartanburg (23 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Incontinence care
Medication management
Mental wellness program
Special dietary restrictions
Birthday parties
Mormon/LDS services
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