Lambert House East

Pros

• The staff are caring, compassionate, thoughtful and humane, and go above and beyond for residents.
• There are no complaints about the aunt's physical care.
• The place is awesome.
• The staff are very helpful.
• The tenants are kind to new residents.
• The care provided by the staff is priceless.

Cons

• The activity director Pamela is not a kind person.
• There is no answer when trying to call to reach the aunt.
• A staff member stole a laptop that was given to the aunt.
• More of her belongings disappear over time.
• The food is gross.
• The reviewer hates this place.

Review

Across the range of impressions about this care facility, a single thread stands out: there is real warmth and genuine care in many interactions, but there are also sharp concerns that some families carry with them when they think about their loved ones there. Several accounts celebrate the staff as a whole - the people who are described as caring, compassionate, thoughtful, and truly human, consistently going above and beyond for the residents. In these voices, the atmosphere feels heartwarming, with the staff widely praised for their dedication and the way they connect with the people who live under their care.

Still, not every note is uniformly positive. One reviewer singles out the activity director, Pamela, and portrays her as not a kind person. The critique is pointed and specific, presenting a contrast to the many glowing comments about the broader staff. This single viewpoint suggests that leadership or supervisory figures in the facility can deeply influence the overall experience, for better or worse, depending on who you interact with and how their approach comes across to families and residents.

Other comments paint a more expansive picture of day-to-day life at the facility, including both the practical and emotional dimensions. One reviewer describes contacting the staff in order to connect their aunt with family, only to receive no answer on the phone - an experience that leaves the caller frustrated and concerned about communication and accessibility. The reviewer also recounts a troubling sequence of events tied to items and security: their aunt was given a laptop, and a staff member allegedly stole it before quitting, with the implication that other belongings have gone missing over time. Alongside these concerns, food quality is criticized as gross, culminating in a strong sentiment of dissatisfaction with the overall experience.

In contrast, another review offers a bright, unequivocal endorsement. The writer describes the place as awesome, with the staff portrayed as especially helpful and the residents (the tenants) as kind to their mother, who recently moved in. The language here is effusive and appreciative, underscoring a sense of gratitude and relief that the mother has found a community that treats her well. The reviewer even uses the word priceless to convey how meaningful these positive interactions and benefits feel to the family.

Taken together, these accounts sketch a portrait of a facility that can deliver exceptional, heartfelt care in many moments while also exposing gaps that can erode trust and satisfaction. The positive messages focus on the human touch - the caregivers who listen, engage, and support residents and their families with warmth. The negative notes, meanwhile, raise important red flags about leadership dynamics, communication pathways, potential security concerns, and the quality of basic comforts like meals. This blend of praise and criticism indicates a complex reality where adequate staff presence and compassion coexist with organizational or procedural issues that still need addressing.

Ultimately, the collection of reviews suggests that families considering this facility should weigh both the bright, compassionate experiences and the serious concerns raised. Prospective residents and relatives might find comfort in the stories of staff who go the extra mile and residents who feel well cared for, while also wanting to verify how leadership handles complaints, ensure reliable communication, and address safety and basic service quality. It's a reminder that the best outcomes in long-term care often hinge on consistent, attentive staffing paired with responsive, transparent administration.

This part of Portland, Oregon, offers a convenient and vibrant setting for senior living. With several pharmacies and physicians in close proximity, residents have easy access to healthcare services. Places of worship such as St Henry Catholic Church and St Rose Catholic Church provide spiritual support. Additionally, there are plenty of cafes like Dutch Bros Coffee and Panera Bread for socializing with friends or enjoying a quiet cup of coffee. The nearby parks offer opportunities for leisurely walks or picnics in nature, while restaurants like Jazzy Bagels and Olive Garden cater to a variety of dining preferences. Hospitals like Adventist Medical Center and Legacy Mount Hood Medical Center ensure quality medical care within reach. Overall, this area provides a well-rounded community with amenities that cater to the needs and interests of seniors looking to settle down in a welcoming neighborhood.

Pharmacies

• Rite Aid (0.4 miles)
• Walgreens (1.1 miles)
• Rite Aid (1.7 miles)
• Rite Aid (2.6 miles)
• Herbalist Farmer (2.8 miles)
• Walgreens (2.9 miles)
• Walgreens (3 miles)

Physicians

• Rockwood Medical Offices (1.5 miles)
• Dr. Steven Clark & Associates (2.3 miles)
• Jon Wesley Crew (2.8 miles)
• Eastside Periodontics (3.1 miles)
• Eye Health Northwest (3.3 miles)
• Adventist Medical Pavilion (3.6 miles)
• Buckman Christy R MD MD (3.6 miles)

Places of Worship

• St Henry Catholic Church (2.5 miles)
• East Hill Kid City (2.7 miles)
• St Rose Catholic Church (6.4 miles)

Cafes

• Dutch Bros Coffee (2.6 miles)
• Starbucks (3.6 miles)
• Black Rock Coffee Bar (3.9 miles)
• Panera Bread (5.4 miles)
• Common Grounds Coffee House (6.4 miles)
• Starbucks (6.4 miles)
• Keeper Coffee Co. (6.5 miles)

Parks

• Gresham Main City Park (2.7 miles)
• Tsuru Island (2.8 miles)
• Happy Valley Park (3.9 miles)
• Lents Park (4.2 miles)
• Imagination Station (4.3 miles)
• Mt. Tabor Park - Off Leash Area (5 miles)
• Southern Lites Park (5.4 miles)

Restaurants

• Jazzy Bagels (2.7 miles)
• Heidi's Restaurant And Bakery (3.2 miles)
• Subway (3.5 miles)
• Del Taco (3.7 miles)
• Olive Garden (3.8 miles)
• Taqueria Queretaro (3.8 miles)
• Burger King (3.8 miles)

Hospitals

• Adventist Medical Center (3.6 miles)
• Legacy Mount Hood Medical Center (4 miles)
• Kaiser Sunnyside Medical Center (6.2 miles)

Theaters

• Century 16 Eastport Plaza (4.3 miles)
• Hollywood Theatre (6.8 miles)

Transportation

• TriMet Hollywood/NE 42nd Ave Transit Center (6.8 miles)