Hillcrest Living Ctr

Pros

• The facility was described as lovely and clean, with friendly and helpful staff.
• Two nurses, Carolyn and Kim, were praised for being genuine in caring for residents.
• The staff were described as loving, caring, and hard-working.
• A family member's mother is described as very happy there.
• Housekeepers and laundry staff were thanked for doing such a good job.
• Administrators took in the reviewer's brother when no other facility would.

Cons

• The facility allegedly left a resident at the hospital and refused to pick him up.
• The hospital had to transport the resident back to the nursing home in a family member's car.
• The staff are rude, mistreat residents, and are difficult to communicate with.
• The case worker is unresponsive and does not answer phone calls.
• Medication is delayed or unavailable, and meals are often cold or inedible.
• The facility is dirty, understaffed, and visitors have trouble reaching or entering.
• Administrators are described as loud, uncivil, or abusive toward staff; some say the place should be shut down.
• There are reports of residents suffering injuries or death due to lack of care and poor communication.

Review

A grim mosaic of experiences from families and residents paints a troubling portrait of a local nursing home, where opinions run from outright praise to alarming accusations. Across numerous reviews, the facility is seen by many as a place with serious lapses in safety, communication, and basic caregiving. Some families express deep frustration and even anger, while a smaller thread of reviewers note moments of kindness from individual aides or cleaners. Taken together, the comments form a complex and unsettling picture of the day-to-day reality inside the building.

A dominant thread among the negative comments centers on neglect and dangerous gaps in medical care. Several reviewers claim that residents do not receive their medications on time, or at all, sometimes leading to severe consequences such as unmanaged blood sugar issues or the need for emergency hospital visits. There are also accusations of bedsores and other injuries going unreported or unaddressed, with at least one family describing a hospital transfer that was necessary because a resident's condition deteriorated while in the facility's care. The most severe statements go further, with some reviewers alleging abuse or deliberate neglect and even suggesting that lives were endangered by the lack of proper care and accountability. These accounts are often paired with frustration over the facility's apparent inability to inform families about hospitalizations or changes in condition in a timely manner.

Communication appears to be a chronic problem, cutting both ways: families cannot reach the facility, and when they do, they frequently encounter dismissive or evasive responses. The doorbell is described as nonfunctional, staff responsiveness as inconsistent, and administrators as hard to corral or unhelpful. In several posts, relatives are left waiting outside for long periods just to gain entry or to receive a basic update about a loved one. The problem of communication extends to documentation of incidents - some reviewers point out that important health events aren't promptly reported to families, and that the facility's leadership seems slow to acknowledge or address concerns raised by loved ones.

Staffing issues recur as a root cause in many of these grievances. The facility is described as chronically short-staffed, with talented individual aides and nurses doing their best under impossible pressure. Reviewers repeatedly emphasize that while some staff members are praised for their hard work and compassion - names like Carolyn and Kim surface as trusted caregivers - their positive comments are often set against a backdrop of management failures and systemic shortcomings. Complaints about management practices, rude or aggressive administrative behavior, and a lack of accountability for problems contribute to a sense that the care environment is unstable and difficult to trust.

The physical environment and daily routines receive mixed treatment. A number of posts praise the facility's cleanliness at times and acknowledge the hard work of housekeeping and laundry staff. Yet other reviews describe filth, dust, and disorganization, with rooms left in disarray or not cleaned promptly after incidents. Food quality is another repeated complaint, with some reviewers reporting cold, unappealing meals and limited access to fresh fruit or vegetables. Scheduling quirks, such as narrow or inconsistent shower times, and a general sense that residents are not prioritized, contribute to a perception that the facility's operations are misaligned with residents' comfort and dignity. In one striking observation, a reviewer notes that a barber session was used as a distraction or form of misdirection, highlighting a broader worry about how residents' time and routines are managed.

Amid the negative feedback, a few posts offer a more nuanced or even positive view. Some families report that their loved ones are receiving attentive care from particular staff members and describe the environment as clean and orderly on certain days. A small number of reviewers mention that a new administrator has taken over, with a sense of caution or concern about what that means for future care, but still holding out a cautious hope for improvement. One or two posts acknowledge that not all staff are the same and that there can be compassionate, genuine caregiving even within a system that many find severely wanting.

The volume and intensity of the feedback have led some reviewers to call for drastic action. Several posts explicitly urge health authorities to shut down or overhaul the facility, with some stating that the establishment should be closed, sold, or subjected to stricter oversight. The sense of urgency is palpable in statements that describe life-and-death implications - patients harmed by neglect, families shattered by loss, and communities demanding accountability. A few entries also reflect the practical side of family members' concerns, such as the desire for better communication with hospital staff and more reliable transportation arrangements, including simple changes like delivering items directly to residents' rooms or ensuring that essential services are consistently accessible.

In summary, the consensus among many reviewers is that this nursing home presents a dangerous mix of neglect, miscommunication, and inadequate accountability, often framed by episodes of kindness from individual staff members that underscore the contrast with leadership and systemic failures. The stories span a spectrum - from residents receiving clean rooms and compassionate care in some shifts to families fearing for their loved ones' safety due to missed medications, unreported health events, and barriers to basic contact. For families contemplating placement, the reviews collectively describe a facility where risk, frustration, and heartbreak are in frequent contention with moments of genuine care, leaving prospective residents and their families to weigh whether the potential benefits can ever outweigh the profound concerns raised by so many colleagues and relatives.

Located in Moore, Oklahoma, this area offers a variety of amenities for senior living. With several places of worship nearby, individuals can easily continue their spiritual practices. There are multiple pharmacies and physicians in close proximity, ensuring convenient access to healthcare services. A selection of restaurants and cafes provide opportunities for dining out or grabbing a quick meal. The presence of theaters offers entertainment options, while the nearby hospitals provide quality medical care. Additionally, transportation options like airports are available for those who may need to travel frequently. Overall, this area provides a well-rounded community with essential services for seniors looking to settle down in Moore.

Places of Worship

• First Baptist Moore (0.5 miles)
• Westmoore Community Church (2.3 miles)
• Life Church TV Midwest City (8.8 miles)
• St Luke's United Methodist Church (8.9 miles)

Pharmacies

• Crest Foods (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.2 miles)
• Walmart Pharmacy (1.9 miles)
• Chris's Express Drug (2 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (3.1 miles)

Physicians

• Just Kids Pediatrics (1.5 miles)
• Zeneida Vasquez DDS Pc (2.5 miles)
• Oklahoma Pain Management (2.5 miles)
• Speechful Center (3.1 miles)
• Eye Care Oklahoma (3.2 miles)
• Dr Helen Diana O'Connor (3.2 miles)
• Matthews Rex R (3.5 miles)

Restaurants

• McDonald's (1.8 miles)
• Sonic Drive-In (2.5 miles)
• McDonald's (2.6 miles)
• Braum's (2.6 miles)
• Chipotle Mexican Grill (2.6 miles)
• Johnny Carino's (2.6 miles)
• McDonald's (2.6 miles)

Theaters

• Regal Warren Moore 4DX & IMAX (2 miles)
• Robinson Crossing 6 (8.5 miles)

Hospitals

• Kimzey Mike-Oklahoma Center-Orthopaedic (2.4 miles)
• SSM Health St. Anthony Healthplex (5.7 miles)
• Healthplex Women's and Children's Pavillion (6.7 miles)
• Norman Healthplex Labor and Delivery (6.8 miles)
• Valir Rehabilitation Hospital (8.3 miles)
• St Anthony Hospital (8.5 miles)
• Presbyterian Hospital (8.5 miles)

Cafes

• Starbucks (3.7 miles)
• Starbucks (4.1 miles)
• Starbucks (7.4 miles)
• Starbucks (8.3 miles)
• Harvey Bakery & Kitchen (8.7 miles)

Transportation

• Will Rogers World Airport (OKC) (6.3 miles)
• Will Rogers World Airport Car Rental Center (7.3 miles)
• University of Oklahoma Airport (OUN) (8.2 miles)