Overall Review of Hillcrest Living Ctr
common
6 reviews mention this
Staff care is sometimes praised
Some residents and family members describe staff as caring and attentive to needs.
Several reviewers say their loved ones were “taken care of” and describe the staff as kind, friendly, and helpful. One family member specifically thanks individual nurses for being genuinely caring. Other reviews also acknowledge the facility is clean and that housekeepers and laundry do a good job. At the same time, many other reviews describe serious breakdowns in communication, staffing, and day-to-day support, so praise is not consistent across all experiences.
caveat
7 reviews mention this
Phone and door responsiveness issues
Residents and families report that getting through by phone or getting inside can be difficult.
Multiple reviews complain that the facility often does not answer the phone or the doorbell, leaving family members waiting to enter or trying repeatedly to reach someone. Several reviewers connect this with delayed help, including not getting timely information when a loved one is hospitalized. Others describe being unable to speak directly with management, including difficulties reaching leadership or getting corporate contact information. Even some critics who mention other strengths still call out persistent responsiveness problems.
caveat
6 reviews mention this
Cleanliness and condition complaints
A recurring concern is the facility’s cleanliness and overall upkeep.
Several reviewers describe the building as filthy, including odors and messy bathroom or room conditions. Multiple accounts mention issues serious enough to require urgent help, such as needing clean-and-comfort assistance elsewhere for showers. Some reviews also describe neglect indicators like residents being left in soiled conditions and the facility not feeling maintained. While a few reviewers do say it was clean and presentable, the negative cleanliness reports are frequent and detailed.
caveat
5 reviews mention this
Care, medication, and supervision concerns
Some reviewers report problems with medication timing and day-to-day supervision.
A number of reviews allege that residents do not consistently receive medication on time or at all. Others describe serious care failures, including falls, bedsores, and delayed response to worsening health. Several accounts also mention inadequate communication about changes in condition, including hospitalization. A few reviewers say the nursing staff is good, but critics repeatedly describe care gaps that left family members alarmed or forced to intervene.
common
3 reviews mention this
Food quality is mixed
Dining reviews are mixed, with some calling food poor and others saying it’s acceptable.
Some reviewers directly criticize the food as terrible, inedible, or often cold. Another review mentions limited fresh produce and a meal setup that did not feel adequate. On the other hand, at least one reviewer says the food is decent and a couple of people express general satisfaction with daily care. Since the dining feedback spans both directions, it does not appear to be uniformly dependable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Assisted Living
Skilled Nursing Facility
Activities on-site
Devotional services off-site
Indoor common areas
Will Rogers World (7 miles away)
Ambulatory care
Diabetic care
Meals provided
Excellent access to nearby healthcare, dining, and social amenities.
Assisted Living Support for Veterans: A Complete and Detailed Overview
Exploring the Contrasts Between Assisted Living and Skilled Nursing
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care