Hillcrest Living Ctr in Moore, OK
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2120 N Broadway St, Moore, OK 73160
For more information about senior living options: (844) 490-3973
The facility is lovely and clean, with staff that are friendly and helpful. The staff are loving, caring, and hard-working. The administration team is great and dedicated. Administrators have stepped in to take in residents when other facilities would not. There is strong teamwork among the staff, creating a collaborative care environment. Specific staff, such as Carolyn and Kim, are praised for genuine care.
The facility should be shut down due to neglect and mistreatment of residents. The staff left a grandparent at the hospital and refused to pick him up, despite the family paying around $8,000 a month. The hospital had to transport the paralyzed resident back to the nursing home because of poor coordination. ThunderCare allegedly caused the resident’s decline, a claim confirmed by hospital nurses. They filed a police report and are under investigation by Adult Protective Services for abuse and neglect. The staff are rude, do not take care of family members, and fail to communicate. Residents suffer from bedsores, falls, and missed or late medications. The facility is dirty and poorly maintained; rooms are filthy and care is inconsistent. They do not answer phones or doors, making it hard for families to check on loved ones.Hillcrest Living Center in Moore, Oklahoma is best suited for families that can provide relentless oversight and demand accountability, rather than for those seeking a reliably proactive care environment. The best-fit resident would be someone whose loved one can tolerate uneven attention while family or guardians consistently monitor daily care, med passes, and safety procedures. For anyone with significant medical needs, complex medication regimens, or a high risk of falls and wounds, this community warrants serious caution. Those evaluating alternatives should prioritize facilities with demonstrable, consistent med administration, clear communication channels, and a track record of timely responses to concerns.
The review pattern reveals persistent red flags that cannot be ignored. Chronic short-staffing shows up as questions about who answers the phone, who supervises care, and whether residents receive prompt attention. Medication delays or gaps appear in multiple accounts, sometimes with residents going long periods without prescribed drugs or with inconsistent administration. Safety lapses are repeatedly described, bed safety, falls, even serious injuries, alongside reports of dirty rooms and delayed or missed care after incidents. Communication with families is a recurring weakness, including unanswered calls, inaccessible administrators, and doors that are slow to open, which compounds the risk when a loved one needs urgent assistance.
Yet there are moments that point to real, if intermittent, positives. A subset of staff members is described as genuinely caring and hardworking, with some housekeeping and laundry teams delivering dependable service. Cleanliness in certain areas is noted, and a few nurses are praised for their dedication. These pockets of competency and compassion matter, but they are inconsistent and not reliably sustained across shifts or management. The inconsistency undercuts the premise of a steady, safe environment and makes it difficult for families to trust that a loved one will receive steady, respectful care.
With those mixed signals in mind, alternatives should be seriously considered for anyone facing long-term placement decisions. For residents who require reliable medication management, predictable nurse staffing, or comprehensive oversight to prevent injuries, Hillcrest is likely to fall short. Families unable to visit frequently or to advocate in person will face amplified risk, given the reported gaps in telephone responsiveness and door access. For someone seeking a stable, patient-centered culture where concerns are addressed promptly and transparently, this community may not be the prudent choice.
The key pros, occasional compassionate staff, some clean spaces, and genuine effort from a few team members, do not meaningfully offset the dominant cons: staffing instability, medication lapses, safety concerns, and chronic communication failures. The impact of these negatives far surpass the glimmers of improvement noted in a minority of reviews. Decision-makers should view Hillcrest as a facility that requires scrupulous verification and ongoing oversight, rather than a reliable home for a vulnerable relative. In many cases, the prudent path is to pursue other communities with stronger staffing ratios, more consistent med practices, and proven accountability.
Actionable steps for families: schedule in-depth conversations with the administrator and director of nursing, request a current incident log and a copy of the most recent state survey, and review specific med-pass protocols and fall-prevention plans. Visit at multiple times of day, including evenings and weekends, to observe how staff respond and how doors and phones are managed. Speak with front-line caregivers about their training, workload, and supervisor support, and corroborate what residents themselves report. If the facility cannot provide timely, clear answers and verifiable improvements, the prudent choice is to continue the search for a community with demonstrable consistency, safety, and respect for residents’ dignity.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Will Rogers World (7 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Hillcrest Living Center in Moore, OK is a Skilled Nursing Facility that offers exceptional care services for individuals in need of assistance. Our facility provides diabetic care, ensuring the health and wellbeing of our residents.
At Hillcrest Living Center, we understand the importance of spiritual and social engagement. We offer devotional services off-site as well as devotional activities to fulfill the spiritual needs of our residents. Our indoor common areas are welcoming spaces for residents to gather, connect, and engage in various activities.
Convenience is a top priority at Hillcrest Living Center. We have 2 cafes nearby where residents can enjoy delicious meals or grab a quick snack. Additionally, there are 9 pharmacies nearby to provide easy access to medication and healthcare products. With 8 physicians in close proximity, residents can receive timely medical attention when needed.
Our community is surrounded by various amenities that enhance the quality of life for our residents. There are 15 restaurants nearby, offering diverse dining options for residents and their families. For those who seek entertainment, there is a theater within close proximity where they can enjoy movies and live performances. Additionally, there are 2 places of worship nearby, enabling residents to maintain their religious practices.
Healthcare accessibility is paramount at Hillcrest Living Center. We are situated near 1 hospital, facilitating prompt medical attention in case of emergencies or specialized treatments.
At Hillcrest Living Center in Moore, OK, we strive to provide a nurturing environment that supports the physical, emotional, and spiritual well-being of our residents. With exceptional care services and an array of nearby amenities and conveniences, we aim to create a comfortable and enriching living experience for all who call our community home.
Located in Moore, Oklahoma, this area offers a variety of amenities for senior living. With several places of worship nearby, individuals can easily continue their spiritual practices. There are multiple pharmacies and physicians in close proximity, ensuring convenient access to healthcare services. A selection of restaurants and cafes provide opportunities for dining out or grabbing a quick meal. The presence of theaters offers entertainment options, while the nearby hospitals provide quality medical care. Additionally, transportation options like airports are available for those who may need to travel frequently. Overall, this area provides a well-rounded community with essential services for seniors looking to settle down in Moore.
Hillcrest Living Ctr is located at 2120 N Broadway St, Moore, OK 73160 in Oklahoma County, Oklahoma
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