A Devoted Touch Home Health Care Agency in Solon, OH

Pros

• The home care aide assigned has been professional.
• The office staff is always courteous.
• The agency has been caring for her aunt.
• They provide great service to their clients and are great to their staff.
• The agency has cared for her mom for a year, and the level of care provides peace of mind.
• The agency is very caring.

Cons

• The reviewer describes a terrible experience with the agency and calls it NO GOOD.
• The reviewer states that this is not the first time such an incident has happened with this agency.
• The reviewer alleges that a home care aide was drugged in the client's bathroom and behaved irrationally.
• The reviewer urges that the agency drug test its staff.

Review

A Devoted Touch Home Health Care Agency in Solon, OH is best suited for families seeking dependable, non-medical in-home support that feels personal rather than clinical. It fits seniors who want to stay at home with aides who arrive professionally and treat clients with courtesy, and for relatives who need regular reassurance that daily routines, safety reminders, and companionship are covered. This agency works well for households that prize consistency, a caring demeanor, and a straightforward, workmanlike approach to home care rather than high-intensity medical interventions. For those balancing work, family obligations, and a desire to maintain independence at home, the service offers a practical solution that reduces caregiving stress and keeps the everyday rhythm intact.

Those with higher medical needs or demanding oversight requirements may want to explore alternatives. A switch to a larger firm with more robust medical staffing, 24/7 supervision, or stricter incident-management protocols could be prudent for anyone handling complex medication management, wound care, or rapid escalation needs. The safety red flags raised in a strongly negative review suggest that potential clients should demand explicit assurances about caregiver screening, supervision, and incident handling before committing. Families prioritizing ironclad accountability, transparent performance metrics, and a rapid replacement policy should evaluate whether the agency can deliver those safeguards consistently.

On the upside, multiple reviews consistently praise the staff. The home care aides are described as professional, capable, and genuinely caring, with office personnel noted for courtesy and responsiveness. That combination creates real reliability: predictable visits, respectful interactions, and a sense of peace of mind for family members who are juggling careers and caregiving duties. A year of engagement with a family reinforces the value of continuity, translating into familiarity with routines, preferences, and the home environment. For those who want practical, steady support rather than high-acuity medical care, these advantages carry substantial weight.

Yet the framework is shadowed by a troubling anecdote: a caregiver allegedly drugged in a bathroom, leading to irrational behavior. The reviewer frames this as not an isolated incident, urging drug testing of staff. While a single severe claim must be weighed against broader experience, the recurrence suggestion cannot be dismissed. Potential clients should scrutinize safety safeguards, including background checks, drug policies, supervisory oversight, and a clear, timely escalation protocol. Until those systems are proven robust, this con remains a live risk that families must weigh when choosing care options.

Do the positives offset the negatives? In a measured sense, yes - if the agency couples its professional, courteous care with a watertight risk-management plan. When caregivers are well-vetted, properly supervised, and backed by a responsive leadership team, the advantages - consistency, meaningful companionship, and dependable daily structure - can outweigh the risk. However, the offset hinges on concrete policies: regular supervisor visits, transparent incident reporting, contingency staffing, backup caregivers, and a clear commitment to caregiver replacement if safety standards falter. Absent those guarantees, the negatives carry disproportionate weight for families seeking secure, low-stress home care.

For families moving forward, a practical due-diligence checklist is essential before committing. Request the agency's caregiver screening criteria, drug-testing policy, supervisor-to-client ratio, visit frequency, and incident-response procedures. Ask for recent references and a defined trial period with a written care plan and measurable goals. Confirm backup coverage and escalation steps if a caregiver cannot attend. If the agency can demonstrate stringent controls and a track record of responsive, safe care, the positives will provide solid, reliable support for aging in place. If not, alternatives with stronger safety assurances should be pursued.

Pharmacies

• Walgreens (0.1 miles)
• Marc's Stores (0.2 miles)
• Market District Supermarket (0.6 miles)
• Discount Drug Mart (3.6 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Rite Aid (5 miles)

Parks

• Solon Community Park (0.9 miles)
• River Road Park (2.8 miles)
• Bedford Heights Reed Park (3.4 miles)
• Frohring Meadows (4.1 miles)
• South Russell Community Park (5.1 miles)
• Cleveland Metroparks, Bedford reservation (6.3 miles)
• Sagamore Hills Park (7.5 miles)

Restaurants

• Miles Farmers Market (3.1 miles)
• Station 43 Tavern (3.2 miles)
• Chipotle Mexican Grill (3.4 miles)
• Greenville Inn (3.5 miles)
• 17 River Grille (3.7 miles)
• JoJo's Bar (3.7 miles)
• Yours Truly Restaurant (3.7 miles)

Physicians

• University Premier Pediatricians (4.6 miles)
• Behavioral Medicine Solutions (5 miles)
• Bainbridge Urgent Care (5.2 miles)
• Tanglewood Family Eye Care (5.3 miles)
• South Suburban Women's Center (5.3 miles)
• Rapid Medical Research (5.7 miles)
• Cleveland Clinic Internal Medicine (6.6 miles)

Theaters

• Silverspot Cinema (5.1 miles)

Hospitals

• Cleveland Clinic (5.2 miles)
• University Hospitals Ahuja Medical Center (5.2 miles)
• Hillcrest Labor And Delivery (8.8 miles)

Places of Worship

• Aurora United Methodist Church (6.2 miles)
• Macedonia Commons (6.8 miles)
• Temple Israel Ner Tamid (8.6 miles)
• St Clare's Church (9.2 miles)

Cafes

• Starbucks (6.6 miles)
• Starbucks (6.7 miles)
• Starbucks (9 miles)
• Starbucks (9.3 miles)