A Devoted Touch Home Health Care Agency

Pros

• The home care aide assigned to the Aunt has been professional and the office staff consistently courteous.
• The agency provides great service to both their clients and staff.
• The level of care provided to the Mom over the past year has given her family peace of mind while they work.
• The agency is described as very caring by those who have utilized their services.

Cons

• The agency has had multiple negative experiences with aides behaving irrationally due to being drugged.
• There is a strong recommendation for the agency to drug test their individuals due to concerns over caregiver behavior.
• The reviewer expresses dissatisfaction with the agency, stating it is "NO GOOD" based on previous incidents.

Review

The reviews of a home care agency reveal a spectrum of experiences that highlight both commendable service and troubling incidents. On one hand, many clients express their satisfaction with the agency's caregivers, emphasizing the professionalism and courtesy of both the home care aides and the office staff. The positive feedback suggests that the agency is dedicated to providing high-quality care, as several reviewers shared how much peace of mind it brings them while caring for their loved ones. One reviewer particularly highlighted how the care provided for their mother over the span of a year allowed them to focus on work without worry, underlining the importance of reliable caregiver support in managing family responsibilities.

Such glowing testimonials are consistent across multiple reviews, with clients appreciating not only the actual caregiving but also the approachability and friendliness of those behind the scenes—namely, the office staff. This acknowledgment points to an element that is often overlooked in service industries: communication. Clients feel valued when they can interact with staff who listen to their needs and address concerns promptly. This kind of supportive infrastructure can significantly improve client experiences within home health care settings.

However, despite these positive accounts, there exists a stark contrast reflected in some reviews detailing troubling occurrences associated with individual aides from this agency. Specifically, one reviewer had a deeply disturbing experience involving a caregiver who allegedly displayed irrational behavior due to substance use while on duty. This alarming incident not only raised serious questions regarding safety and professionalism but also pointed out systemic issues within hiring practices or oversight measures at the agency.

The mention of repeated negative experiences by this particular reviewer further emphasized potential problems within this home care agency that cannot be ignored. They expressed frustration over what they perceived as a lack of accountability or effective screening processes for caregivers. The request for drug testing individuals employed by the agency highlights significant concerns regarding patient safety and caregiver reliability—a critical consideration in any healthcare context.

The duality in these reviews paints an ambiguous picture: on one side is praise for compassionate caregiving services that provide families with peace during challenging times; on the other side exists anxiety stemming from inconsistencies or failures within certain hires that jeopardize patient safety and trust in caregivers proficiently delivering care. Such discrepancies invite prospective clients to do thorough research before engaging services from this home care provider.

In conclusion, while many clients have benefitted greatly from their interactions with this agency's personnel—bearing witness to dedication and professional conduct—it remains critically important for the agency itself to address any underlying issues affecting caregiver performance. Establishing stringent vetting procedures can ensure consistently safe environments for all clients while maintaining their reputation as a caring organization committed to excellence in home health assistance.

Pharmacies

• Walgreens (0.1 miles)
• Marc's Stores (0.2 miles)
• Market District Supermarket (0.6 miles)
• Discount Drug Mart (3.6 miles)
• Walmart Pharmacy (3.8 miles)
• CVS Pharmacy (4.5 miles)
• Rite Aid (5 miles)

Parks

• Solon Community Park (0.9 miles)
• River Road Park (2.8 miles)
• Bedford Heights Reed Park (3.4 miles)
• Frohring Meadows (4.1 miles)
• South Russell Community Park (5.1 miles)
• Cleveland Metroparks, Bedford reservation (6.3 miles)
• Sagamore Hills Park (7.5 miles)

Restaurants

• Miles Farmers Market (3.1 miles)
• Station 43 Tavern (3.2 miles)
• Chipotle Mexican Grill (3.4 miles)
• Greenville Inn (3.5 miles)
• 17 River Grille (3.7 miles)
• JoJo's Bar (3.7 miles)
• Yours Truly Restaurant (3.7 miles)

Physicians

• University Premier Pediatricians (4.6 miles)
• Behavioral Medicine Solutions (5 miles)
• Bainbridge Urgent Care (5.2 miles)
• Tanglewood Family Eye Care (5.3 miles)
• South Suburban Women's Center (5.3 miles)
• Rapid Medical Research (5.7 miles)
• Cleveland Clinic Internal Medicine (6.6 miles)

Theaters

• Silverspot Cinema (5.1 miles)

Hospitals

• Cleveland Clinic (5.2 miles)
• University Hospitals Ahuja Medical Center (5.2 miles)
• Hillcrest Labor And Delivery (8.8 miles)

Places of Worship

• Aurora United Methodist Church (6.2 miles)
• Macedonia Commons (6.8 miles)
• Temple Israel Ner Tamid (8.6 miles)
• St Clare's Church (9.2 miles)

Cafes

• Starbucks (6.6 miles)
• Starbucks (6.7 miles)
• Starbucks (9 miles)
• Starbucks (9.3 miles)