Andrus & Andrus Adult Care

Pros

• The staff are friendly, understanding, and thoughtful.
• They listen with genuine empathy and care.
• The care provided is outstanding and delivered with a strong work ethic.
• Jenn and Tonya display a commendable sense of urgency with prescriptions and appointments.
• Their follow-up is exceptional, ensuring ongoing support.
• The Spravato program is life-changing when guided by caring clinicians.
• Dr. Oros and the team are supportive, accessible, and easy to work with.
• The front desk staff create a welcoming, warm environment.
• Patients feel valued, heard, and cared for at Allied Healthcare.
• The practice is highly recommended by patients for compassionate mental health care.

Cons

• They left several calls for both offices and did not receive a call back, describing the care as awful.
• They had to reschedule a recent appointment and felt there was a lack of clarity about what was happening at the practice.
• They reported Allied Healthcare could not take their insurance and they had to pay out of pocket to continue seeing their doctor.
• They experienced trouble with the pharmacy obtaining their prescription.
• They stated that poor communication and responsiveness led them to seek another provider to avoid running out of medication.

Review

Allied Healthcare is routinely described by patients as a rare combination of kindness, understanding, and practical excellence. Across many experiences, people highlight a culture where clinicians, therapists, and front-d desk staff go above and beyond to listen, validate, and partner in care. Patients repeatedly emphasize how the team makes them feel seen as individuals, not just as a chart note, with a warmth that helps ease the strain that often accompanies mental health treatment. One patient who has been with the practice for years says they feel supported and genuinely cared for, even when life gets busy or complicated.

Two clinicians are repeatedly singled out for their exceptional care. NP Tonya Gessler is praised for her genuine concern and for the way she listens, combines empathy with a strong work ethic, and acts with a clear sense of urgency when prescriptions or appointments are needed. Dr. Michael Oros, a psychiatrist, is noted for similarly attentive, patient-centered care, especially within the Spravato program. Reviewers describe him as caring, collaborative, and consistently focused on the patient's progress, often noting how he and his team track improvements closely and make thoughtful adjustments as needed. The consistency of care from Tonya and Dr. Oros is a common thread in the praise, with many patients expressing deep gratitude for the relationship they've built with these two providers.

The human touch extends beyond the medical providers to the entire support team, particularly the front desk and administrative staff. Jenn, the receptionist, is repeatedly described as welcoming, friendly, and efficient, helping patients feel at ease from the moment they arrive. Comments highlight her responsiveness and her ability to juggle scheduling and prescription-related requests with a calm, reassuring demeanor. The staff's willingness to go the extra mile - checking in on patients during longer treatment sessions, coordinating with pharmacies, and ensuring timely follow-ups - helps patients feel supported throughout even the most challenging moments of treatment. There are a few notes of concern about communication lapses on occasion, but even those patients acknowledge improvements after voicing concerns and receiving follow-up calls.

A significant portion of the patient experiences centers on Spravato (esketamine) treatment, which many call a transformative or life-changing option. Several testimonials describe the treatment as a turning point: patients report feeling brighter, more hopeful, and more like themselves after starting Spravato, with some noting rapid improvements in mood and function. The two-hour treatment sessions in a comfortable, calm environment - complete with blankets and attentive monitoring - are consistently described as supportive and reassuring. The benefit is often framed as a "reset," with patients sharing that the days and weeks after treatment feel more manageable, and some even report meaningful weight changes and a renewed sense of possibility. The team's role in making the Spravato experience as comfortable as possible is frequently cited as a key factor in these positive outcomes.

In several accounts, the entire Allied Healthcare team appears to rally around the goal of accessible, compassionate care. Patients speak highly of Dr. Oros and his staff for making treatment plans clear and approachable, helping patients navigate insurance approvals, and maintaining open lines of communication. There's a strong sense that the practice prioritizes not only symptom relief but also the overall well-being and dignity of patients as they navigate mental health challenges. One reviewer even expresses a wish to recognize the entire team with an exuberant rating, underscoring the level of gratitude and trust built over time. People repeatedly convey that Allied Healthcare is a place where they feel supported, heard, and valued, which in turn fosters ongoing engagement with therapy and pharmacological treatment.

While the overwhelmingly positive experiences prevail, a single review offers a reminder that effective care hinges on consistent communication and responsiveness. In that case, the patient described multiple missed calls and delays in returning messages, which led them to seek another provider for continuity of medication. The reviewer notes that the situation improved after posting their concern, receiving a returned call and eventually scheduling with another psychiatrist. This contrast highlights that even in highly regarded practices, reliable communication is essential to sustaining trust and ensuring patients feel the care they receive is dependable. It serves as a constructive counterpoint within the otherwise strong landscape of praise.

Overall, Allied Healthcare emerges as a community-focused practice where kindness, empathy, and practical expertise intersect to support patients through challenging mental health journeys. From the attentiveness of Tonya Gessler and Dr. Oros to the welcoming demeanor of Jenn at the front desk, the team is repeatedly described as presenting an integrated approach that respects patients' lived experiences while delivering effective treatment. For those considering Spravato or in search of a compassionate psychiatric team, the feedback paints Allied Healthcare as a place that not only treats symptoms but also honors the person behind them, with a level of care that patients feel compelled to recommend to others.

This area of Canton, Ohio offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient living environment. With several dining options ranging from casual eateries like Nathan's Patio Bar & Grill to familiar chains like Taco Bell and Arby's, there is no shortage of choices for meals out. Nearby pharmacies such as Marc's Stores and Walgreens provide easy access to medication needs, while hospitals like Aultman Hospital and Select Specialty Hospital offer quality healthcare services. Additionally, the presence of churches like St Haralambos Greek Orthodox Church and parks like Martindale Park provides opportunities for spiritual nourishment and outdoor recreation. Overall, this neighborhood offers a balance of convenience, healthcare resources, and community amenities that may make it an attractive option for senior living.

Restaurants

• Nathan's Patio Bar & Grill (0.6 miles)
• Taco Bell (1.2 miles)
• Country Cones (1.2 miles)
• Arby's (1.4 miles)
• Little Caesars Pizza (1.5 miles)
• Jasmine Asian Bistro (1.5 miles)
• Bob Evans (1.7 miles)

Places of Worship

• St Haralambos Greek Orthodox Church (0.9 miles)
• Grace United Methodist Church (2.9 miles)
• First Baptist Church Of Canton (3.6 miles)
• First Christian Church (3.8 miles)

Parks

• Martindale Park (1.1 miles)
• Schneider Community Park (2.7 miles)
• Arboretum Park (3 miles)
• Bors Field (3 miles)
• East Canton Village Park (4.3 miles)
• Dogwood Park (4.6 miles)

Pharmacies

• Marc's Stores (1.4 miles)
• Medtime Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Good Neighbor Pharmacy (2 miles)
• Prescription Assistance Network (2.8 miles)
• CVS Pharmacy (3 miles)
• Davies Pharmacy (3.3 miles)

Physicians

• Phoenix Rising (1.9 miles)
• N Community Dialysis Units (2.3 miles)
• Cisneros Gerardo MD (2.4 miles)
• Canton Neonatology (2.4 miles)
• Stark Primary Care (2.4 miles)
• Jonathan Congeni MD (2.5 miles)
• Dr Albert Domingo (3.1 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.4 miles)

Hospitals

• Select Specialty Hospital-Northeast Ohio (2.4 miles)
• Select Speciality Hospital (2.4 miles)
• Case Manager At Mansard Med (3.2 miles)
• Aultman Hospital (3.3 miles)
• Summa Health System (3.7 miles)