Andrus & Andrus Adult Care in Canton, OH

Pros

• Everyone who works there is super helpful and understanding.
• Tonya Gessler and Linda Hackthorn are wonderful.
• Jen at the front desk is always friendly and efficient.
• The Allied Healthcare team provides outstanding care with a strong work ethic.
• They demonstrate effective listening and genuine empathy toward patients.
• The Spravato program at Allied Healthcare is a game-changer for many patients.
• Dr. Oros and Jen are highly compassionate and attentive to patient needs.
• The receptionists are kind, patient, and welcoming.
• Appointments are consistently on time and never feel rushed.
• Allied Healthcare staff go above and beyond to support patients and advocate for their well-being.

Cons

• They described the care as awful, citing unanswered calls, missed callbacks, and the need to seek another provider to avoid running out of medication.
• They criticized the receptionist as HORRIBLE, noting scheduling errors, inability to reach her, and part-time availability.
• They noted bumps during Dr. Schmitt's transition to Allied, implying initial instability in the office, though things have since improved.
• They expressed confusion about the office’s operations, stating there was a lack of communication and unclear process.

Review

Andrus & Andrus Adult Care in Canton is best suited for seniors who prize a highly attentive, relationship-driven care culture and who can benefit from integrated behavioral health services delivered through a trusted provider network. The community earns strong marks for staff empathy, responsiveness, and long-tenured relationships that feel built to support aging in place. Families seeking a living environment where licensed clinicians, therapists, and a caregiver team coordinate closely with residents will find this setting particularly compelling. The caliber of people behind the care, front-desk staff, nurse practitioners, and treating physicians, emerges as the decisive differentiator.

Those weighing alternatives should recognize that this option may not fit every senior’s needs. A few reviews flag inconsistent scheduling and communication lapses, including delayed callbacks and occasional administrative friction. For families prioritizing a near-term, more hands-off living arrangement with straightforward daily living supports rather than ongoing, specialty behavioral health care, other communities that emphasize routine ADLs and memory care without a heavy medical-management footprint may be a better fit. In short, when the priority is integrated behavioral health coordination as part of daily living, this community shines; when the priority is simple, predictable scheduling with minimal office friction, alternatives deserve consideration.

The strongest positives center on people and process working in concert for real outcomes. Residents benefit from staff who listen, treat with genuine empathy, and act with urgency when health needs arise. The care team, especially the nurse practitioner, therapists, and the doctors who collaborate across visits, consistently demonstrates thoroughness, follow-through, and a willingness to advocate for the resident’s treatment plan. The ability to address prescriptions quickly, secure approvals, and maintain ongoing therapy and Spravato (ketamine-based) sessions provides a level of continuity that many seniors find hard to match elsewhere. The consistency of care and the depth of relationship-building translate into tangible improvements in mood, anxiety, and overall well-being for those engaged in the program.

However, the operation does show fragility in administrative execution. A minority of reviewers describe sporadic scheduling hiccups and uneven reception experiences, suggesting that not all interactions with the front office meet the same standard of reliability. For a senior living decision, that means risk around appointment certainty and timely medication management if relying on a single point of contact. While the clinical team earns high marks, the office’s ability to translate that care into consistently smooth logistics matters, especially for residents who require predictable routines and minimal friction in access to services.

The offsetting force here is substantial. The depth of clinical talent and the degree of personalized attention can compensate for occasional administrative missteps when care needs are complex or persistent. For residents with mood disorders, anxiety, PTSD, or chronic depressive symptoms, access to a coherent treatment ecosystem, therapists, psychiatrists, and uniquely integrated pharmacologic programs, offers a level of therapeutic stability that is rare in the senior market. The positive testimonials about Dr. Oros, Dr. Rohrbaugh, Dr. Hudson, Dr. Schmitt, and the support staff underscore a culture that not only treats but truly engages with the resident’s life story, goals, and day-to-day realities.

Families evaluating this community should come away with a clear decision framework. If the goal is a living environment where mental health care is seamlessly woven into daily life, and where staff consistency, empathy, and proactive coordination are valued above all else, this option stands out as a strong contender. Prospective residents should verify how care coordination works on weekends, confirm a reliable point of contact for scheduling, and clarify how communications are escalated when urgent needs arise. For those prioritizing purely traditional assisted living with predictable daily routines and less emphasis on ongoing psychiatric care, it remains prudent to compare with other options that emphasize simplicity and on-site medical oversight.

Ultimately, the recommended path is to view this community as a high-value match for seniors who benefit from comprehensive behavioral health involvement and a culture of compassionate accountability. The exceptional care teams deliver meaningful improvements in well-being, and their ability to secure timely access to therapies and medications is a tangible advantage. Before deciding, families should test the permanence of the scheduling process, speak directly with the care team about a trial period, and ensure that the resident’s full spectrum of needs, mobility, memory support, and daily living assistance, will be met within the living environment.

This area of Canton, Ohio offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient living environment. With several dining options ranging from casual eateries like Nathan's Patio Bar & Grill to familiar chains like Taco Bell and Arby's, there is no shortage of choices for meals out. Nearby pharmacies such as Marc's Stores and Walgreens provide easy access to medication needs, while hospitals like Aultman Hospital and Select Specialty Hospital offer quality healthcare services. Additionally, the presence of churches like St Haralambos Greek Orthodox Church and parks like Martindale Park provides opportunities for spiritual nourishment and outdoor recreation. Overall, this neighborhood offers a balance of convenience, healthcare resources, and community amenities that may make it an attractive option for senior living.

Restaurants

• Nathan's Patio Bar & Grill (0.6 miles)
• Taco Bell (1.2 miles)
• Country Cones (1.2 miles)
• Arby's (1.4 miles)
• Little Caesars Pizza (1.5 miles)
• Jasmine Asian Bistro (1.5 miles)
• Bob Evans (1.7 miles)

Places of Worship

• St Haralambos Greek Orthodox Church (0.9 miles)
• Grace United Methodist Church (2.9 miles)
• First Baptist Church Of Canton (3.6 miles)
• First Christian Church (3.8 miles)

Parks

• Martindale Park (1.1 miles)
• Schneider Community Park (2.7 miles)
• Arboretum Park (3 miles)
• Bors Field (3 miles)
• East Canton Village Park (4.3 miles)
• Dogwood Park (4.6 miles)

Pharmacies

• Marc's Stores (1.4 miles)
• Medtime Pharmacy (1.6 miles)
• Walgreens (1.6 miles)
• Good Neighbor Pharmacy (2 miles)
• Prescription Assistance Network (2.8 miles)
• CVS Pharmacy (3 miles)
• Davies Pharmacy (3.3 miles)

Physicians

• Phoenix Rising (1.9 miles)
• N Community Dialysis Units (2.3 miles)
• Cisneros Gerardo MD (2.4 miles)
• Canton Neonatology (2.4 miles)
• Stark Primary Care (2.4 miles)
• Jonathan Congeni MD (2.5 miles)
• Dr Albert Domingo (3.1 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (3.4 miles)

Hospitals

• Select Specialty Hospital-Northeast Ohio (2.4 miles)
• Select Speciality Hospital (2.4 miles)
• Case Manager At Mansard Med (3.2 miles)
• Aultman Hospital (3.3 miles)
• Summa Health System (3.7 miles)