Trails West Manor

Pros

• Scotty provides professional and attentive customer service and is recommended for Timber Trails.
• Jane has done a wonderful job turning the property around, including cleaning the halls and addressing maintenance needs.
• Kim is great, with a beautiful property and strong recommendations.
• The staff and the property are great, with management maintaining a positive environment.
• Long-term residents would definitely live there again.
• New management, especially Jane, is professional, gets things done, and cares about the tenants.
• Jane Black is astute and professional, with a personal touch that makes residents feel at home.
• Residents applaud improvements under Jane's leadership, including better upkeep and overall property care.

Cons

• Management did nothing about neighbors blocking the garage.
• The hallways were kept at an uncomfortably hot temperature and residents couldn't adjust it.
• The carpets in the hallways and stairs were filthy, smelled awful, and were never cleaned.
• Dog waste went unaddressed and enforcement was inconsistent.
• Maintenance never fixed issues and management appeared to care little about residents.
• Cockroaches were found and broken items were not replaced.
• The building settled, making doors hard to lock and unlock.
• There was no on-site security; break-ins and missing packages occurred, and cameras were not allowed.
• The office was often unavailable, with the emergency line sharing the same number and the property understaffed.
• A new manager was unresponsive after hours and threatened eviction, creating an unstable environment.

Review

Timber Trails in Williston, North Dakota, emerges in reviews as a property that inspires fierce loyalty from some residents while eliciting extreme frustration from others. Across a long arc of experiences, tenants describe a complex, often contradictory picture: a building with some redeeming qualities and dedicated staff, but plagued by ongoing maintenance failures, safety concerns, and a management history that seems to swing between responsiveness and neglect. The voices converge on one core impression: what happens inside the walls of these apartments depends as much on who's running the place as on the physical condition of the units themselves.

A dominant thread running through many reviews is a sense of chronic neglect when it comes to upkeep and cleanliness. Tenants complain about hallways that feel like they're stuck in a sauna due to hall temperatures being kept at uncomfortable levels, with the illusion that "the hallways were always set to 90 degrees." The carpeting in hallways and on the stairs allegedly carries a heavy odor and years of grime that never seem to get cleaned. Complaints about dog waste are frequent, with residents describing a recurring problem that management does not adequately enforce. Add to that a string of maintenance failures - roofs that leak, pipes that burst, and general repairs that "never get fixed" - and the picture is of a community that often seems to be under-resourced in its day-to-day operations. Water quality and temperature are recurring irritants too, with some tenants noting cold or barely warm showers and low water pressure that persisted for months before any fix was attempted.

The security and safety dimension is another focal point of the discourse, and it's a landscape of stark contrasts. Some residents frame Timber Trails as unsafe, recounting garage break-ins, vehicle thefts, missing packages, and little or no security presence outside. The nudging climate of fear is compounded by claims that there is no on-site security system and that residents aren't allowed to install cameras, which many feel leaves them with insufficient protection for their belongings. A few reviewers describe a more alarming scene - instances of violent crime in the vicinity, including drive-by shootings - which some say occurred after a change in management. Others acknowledge the risk but point to improvements under different leadership, suggesting that safety outcomes may be uneven and heavily dependent on the current management team and the level of enforcement they pursue.

Management, in particular, emerges as a central variable in the Timber Trails experience. The history is described as a revolving door of managers, with reports of responsiveness one year and radio silence the next. Several reviewers lament a general tone of unavailability: the office hours are inconsistent, calls and messages go unanswered after repeated attempts, and "emergency" lines are not clearly distinguishable from regular office lines. Yet within the same narrative, there are bright spots: tenants who praise particular staff members who went above and beyond to assist them, such as Gary and Kim, and even a newly cited supervisor who seemed able to stabilize things for a period. The most dramatic point of contention concerns a manager named Jane (sometimes referred to as Jane Black, with conflicting reports about her impact). Some tenants celebrate Jane for cleaning up the halls, eliminating dog waste, and evicting drug dealers and troublemakers, painting her as a decisive, capable leader who turned the property around. Others condemn her, characterizing her as unstable, unhelpful after business hours, and engaging in threats or unfair treatment toward residents. The net effect is a perception that leadership quality at Timber Trails is highly situational and strongly tied to who is at the helm at any given time.

The lived experience inside Timber Trails also includes a number of concrete, sometimes jarring incidents that shape the overall impression. Several reviewers recount disruptions to their move-in processes, such as delays in getting keys or failing to show up for scheduled appointments. Legal and financial frictions surface as well: accusations that overdue balances or "triple bills" can appear after a move-out, and disputes over rent increases that push residents to look for alternatives. There are mentions of burglaries, neighborly disputes, and, in at least one case, a perceived refusal to honor tenancy protections in the wake of a traumatic event. A recurring theme across this spectrum is that the apartment experience can be highly volatile - positively influenced by proactive staff one year, starkly challenging the next.

Amid the turbulence, a contrasting portrait does emerge - one of long-term tenants who remember a different era of Timber Trails. Several reviews recount years of steady management, approachable staff, and a sense that the property could be a solid home with reasonable maintenance and good communication. A small cluster of tenants notes that, when handled well, the teams at Timber Trails could provide a reliable, comfortable place to live. They speak warmly of personal connections and staff members who make an effort to repair, respond, and maintain the property in a manner that feels committed and genuinely attentive. There are also calls to celebrate positive changes, with some residents stating that after a management shift, improvements in cleanliness, safety, and general upkeep were noticeable and meaningful.

Taken together, the collection of reviews paints Timber Trails as a property with real potential and real peril - two sides of a coin that reflect broader realities of rental experiences in a market known for rapid changes in management and fluctuating maintenance budgets. For prospective renters, the takeaway is nuanced: the apartment complex may offer a workable home, perhaps with responsive staff and a cleaner, more orderly environment during some periods, but it carries notable risks - maintenance delays, inconsistent safety measures, contested security policies, and the possibility of rent increases that outpace perceived value. The most reliable predictor of your experience appears to hinge on which manager is present, how actively they enforce rules, and how effectively the maintenance team can respond to issues as they arise.

In conclusion, Timber Trails stands as a living case study in how a rental property can oscillate between commendable stewardship and frustrating neglect. The testimonies emphasize the importance of due diligence for anyone considering moving there: ask current residents about who runs the property, inspect the condition of the hallways, confirm how quickly maintenance requests are handled, and probe into security policies and past incidents. For those already living there, the shared experiences - whether they lean toward praise or criticism - highlight the ongoing relationship between tenant satisfaction and the management's capacity to listen, respond, and continuously improve. The property's fate, it seems, remains in the hands of its leadership and the daily realities of its maintenance crew and security practices.

This area of Williston, North Dakota offers a variety of amenities and services that cater to the needs of seniors. There are several restaurants nearby, including Mexican, fast food, and deli options for dining out. Additionally, there are cafes where you can enjoy a cup of coffee and socialize with friends. Pharmacies are conveniently located for easy access to medication and health supplies. Transportation options such as rentals, taxis, and an airport provide convenience for traveling or visiting loved ones. Places of worship are also within close proximity for spiritual fulfillment. Medical facilities are readily available with physicians, hospitals, and cancer centers nearby for healthcare needs. Parks offer opportunities for outdoor activities and relaxation in the community. Overall, this area provides a welcoming environment with essential services for senior living in Williston.

Restaurants

• Senor Egg (0 miles)
• Don Pedro's Family Mexican Restaurant (0 miles)
• McDonald's (0.1 miles)
• Applebee's (0.2 miles)
• Qdoba Mexican Eats (0.2 miles)
• Smiling Moose Rocky Mountain Deli (0.2 miles)
• Subway (0.3 miles)

Cafes

• Coffee House (0.1 miles)
• Starbucks (0.1 miles)
• Meg-a-Latte (0.4 miles)
• Meg-A-Latte Coffee House (0.5 miles)
• The Coffee Post (0.9 miles)
• Meg-A-Latte (2.1 miles)
• The Porch (24.2 miles)

Pharmacies

• N D Pharmacy (0.1 miles)
• Western Dakota Pharmacy (0.9 miles)
• G&G Pharmacy (1.1 miles)
• G & G Rx (1.1 miles)

Transportation

• C & C Rentals (0.3 miles)
• Budget Truck Rental (0.6 miles)
• Basin Cab (0.6 miles)
• United Airlines (0.7 miles)
• Sloulin Field International Airport (ISN) (0.7 miles)
• Century Taxi Service (0.9 miles)
• Airport Express Williston ND XWA: Hours, Address (1.2 miles)

Places of Worship

• Lutheran Brethren Fellowship Church (0.3 miles)
• Freshlife Church (0.6 miles)
• Gloria Dei Lutheran (0.7 miles)
• Liberty Evangelical Free Church (0.7 miles)
• Emmanuel Free Lutheran Church Aflc (0.8 miles)
• First Lutheran Church (1 miles)
• Life Church Assembly Of God (1.2 miles)

Physicians

• Landmark Occupational Health (0.6 miles)
• Williston Medical Center (1.1 miles)
• CHI St. Alexius Leonard P. Nelson Cancer Center (1.3 miles)
• Trinity Regional Eyecare (1.3 miles)
• Comprehensive Pediatric Care (1.4 miles)
• George Hightower MD (1.4 miles)
• Fairlight Medical Imaging (1.4 miles)

Parks

• Harmon Park (0.9 miles)
• Davidson Park Splash Pad (1 miles)
• Williston Parks And Re (1.1 miles)
• Spring Lake Park (2.2 miles)

Hospitals

• CHI St Alexius Health Williston Medical Center (1.3 miles)
• Mercy Medical Center (1.3 miles)