Trails West Manor in Williston, ND

Pros

• Scotty brings customer service to a whole different level, being professional and attentive.
• Kim is great; the property is beautiful, and she is highly recommended.
• The staff is top notch, and the apartments are spacious yet priced right.
• Jane has done a wonderful job turning the property around and making improvements.
• Jane Black is astute and professional, with a personal touch that shows she cares about the property and tenants.
• Gary and Kim have done everything they can to ensure residents are taken care of.
• The management offers an awesome deal with the best prices in the area, nice apartments, and friendly management.

Cons

• Residents faced constant problems and felt management did nothing about them.
• The hallways were kept at an unbearable 90-degree temperature, like a sauna, with no option to adjust it.
• The carpets in the hallways and on the stairs were filthy, smelled awful, and were never cleaned.
• Dog waste was not picked up and enforcement was lacking.
• Maintenance never fixed anything, and management did not care about residents.
• Rent was raised higher and higher every year.
• Cockroaches were present, and nothing would be replaced when something broke.
• Doors settled and became hard to lock and unlock.
• There was no real security; break-ins occurred, packages disappeared, and cameras were not allowed.
• The office was frequently unmanned and emergencies went unanswered due to severe understaffing.
• There were drive-by shootings and police calls, making Timber Trails unsafe.
• A new manager was described as unstable and vindictive, threatening eviction.

Review

Trails West Manor in Williston is best suited for budget-minded renters who value an affordable price and a convenient location more than flawless upkeep or flawless safety. The community carries a split record: in periods of stable, responsive management, residents report improvements, reasonable maintenance, and a sense that concerns are heard. When management coverage is inconsistent or strained, however, the experience can deteriorate quickly, with slow responses, neglected repairs, and a sense that value is slipping. Those who insist on rock-solid safety, consistent hot water and heat, and 24/7 maintenance support should seriously consider alternatives that prioritize reliability over price.

On the upside, the pricing structure and move-in incentives attract tenants who want spacious layouts without breaking the bank. Several reviewers credit particular staff members with delivering real service: a customer-service orientation from some on-site personnel, and managers who respond when needed. When the property is well managed, residents cite cleaner common areas, better upkeep, and a friendlier overall atmosphere. The best moments come when management is proactive, communicative, and visible, instances that translate into smoother day-to-day living and fewer surprises in the bills.

Yet the most persistent drawbacks cannot be ignored. Chronic maintenance slowdowns, difficulty reaching the office, and inadequate staffing appear repeatedly, leading to unresolved problems and frustration. Issues range from plumbing and heating irregularities to broken doors and unsatisfactory snow removal. Safety concerns echo through multiple reviews, including reports of vehicle break-ins, package theft, and a neighborhood reputation that fluctuates between uneasy and unsafe. A number of tenants describe a lack of external security systems or enforcement, and insist that the property’s security posture remains a critical weakness.

Those cons are not universal, and they are sometimes offset by strong managerial leadership. Several tenants credit Jane Black with a tangible turnaround, especially after months of turnover and prior mismanagement. Clean corridors, better dog-waste management, and a noticeable improvement in overall curb appeal are cited as tangible signs of progress. Some residents praise the current staff’s responsiveness and willingness to address issues, turning what could be a chronic liability into something closer to acceptable, especially for renters who value affordability and responsive neighbors. Still, mixed experiences persist, with new management approaches sometimes greeted with skepticism or inconsistent performance.

Prospective renters must weigh whether affordability and location justify navigating uneven service and safety concerns. Those who prioritize cost and value, and who are willing to tolerate periodic maintenance gaps or neighborhood risks, may find Trails West Manor a reasonable short- to mid-term option. However, families or individuals who require dependable safety measures, predictable utilities, and uninterrupted access to maintenance should look elsewhere or insist on a clearly defined improvement plan and current performance metrics before signing a lease. In short, the community can be a smart entry point for the price-conscious, provided there is careful vetting of the current management team and a concrete understanding of ongoing upgrades.

To make a well-informed choice, potential residents should tour the property with questions ready about current management stability, after-hours availability, and recent corrective actions. Verify the status of security measures, camera policy, and incident history; confirm maintenance response times and the process for urgent repairs; and speak to several current tenants about their latest experiences. Review the most recent feedback on cleanliness, parking, and surrounding safety, and insist on a trial period in which service quality is demonstrably consistent. Trails West Manor offers affordability and a potential path to steadier operation, but only if the leadership demonstrates sustained, verifiable improvement and a reliable, safe environment.

This area of Williston, North Dakota offers a variety of amenities and services that cater to the needs of seniors. There are several restaurants nearby, including Mexican, fast food, and deli options for dining out. Additionally, there are cafes where you can enjoy a cup of coffee and socialize with friends. Pharmacies are conveniently located for easy access to medication and health supplies. Transportation options such as rentals, taxis, and an airport provide convenience for traveling or visiting loved ones. Places of worship are also within close proximity for spiritual fulfillment. Medical facilities are readily available with physicians, hospitals, and cancer centers nearby for healthcare needs. Parks offer opportunities for outdoor activities and relaxation in the community. Overall, this area provides a welcoming environment with essential services for senior living in Williston.

Restaurants

• Senor Egg (0 miles)
• Don Pedro's Family Mexican Restaurant (0 miles)
• McDonald's (0.1 miles)
• Applebee's (0.2 miles)
• Qdoba Mexican Eats (0.2 miles)
• Smiling Moose Rocky Mountain Deli (0.2 miles)
• Subway (0.3 miles)

Cafes

• Coffee House (0.1 miles)
• Starbucks (0.1 miles)
• Meg-a-Latte (0.4 miles)
• Meg-A-Latte Coffee House (0.5 miles)
• The Coffee Post (0.9 miles)
• Meg-A-Latte (2.1 miles)
• The Porch (24.2 miles)

Pharmacies

• N D Pharmacy (0.1 miles)
• Western Dakota Pharmacy (0.9 miles)
• G&G Pharmacy (1.1 miles)
• G & G Rx (1.1 miles)

Transportation

• C & C Rentals (0.3 miles)
• Budget Truck Rental (0.6 miles)
• Basin Cab (0.6 miles)
• United Airlines (0.7 miles)
• Sloulin Field International Airport (ISN) (0.7 miles)
• Century Taxi Service (0.9 miles)
• Airport Express Williston ND XWA: Hours, Address (1.2 miles)

Places of Worship

• Lutheran Brethren Fellowship Church (0.3 miles)
• Freshlife Church (0.6 miles)
• Gloria Dei Lutheran (0.7 miles)
• Liberty Evangelical Free Church (0.7 miles)
• Emmanuel Free Lutheran Church Aflc (0.8 miles)
• First Lutheran Church (1 miles)
• Life Church Assembly Of God (1.2 miles)

Physicians

• Landmark Occupational Health (0.6 miles)
• Williston Medical Center (1.1 miles)
• CHI St. Alexius Leonard P. Nelson Cancer Center (1.3 miles)
• Trinity Regional Eyecare (1.3 miles)
• Comprehensive Pediatric Care (1.4 miles)
• George Hightower MD (1.4 miles)
• Fairlight Medical Imaging (1.4 miles)

Parks

• Harmon Park (0.9 miles)
• Davidson Park Splash Pad (1 miles)
• Williston Parks And Re (1.1 miles)
• Spring Lake Park (2.2 miles)

Hospitals

• CHI St Alexius Health Williston Medical Center (1.3 miles)
• Mercy Medical Center (1.3 miles)