Sheyenne Terraces

Pros

• Caleb provides wonderful customer service; he is kind and hardworking.
• Ash and Ashlee respond quickly, and maintenance issues are handled promptly.
• Ashlee is the shining star who makes renting through Goldmark worthwhile.
• KerriAnn is amazing and provides helpful support.
• The maintenance staff are professional, respectful, and highly responsive.
• Management is described as genuinely caring about tenants.
• Residents report a positive overall experience, with good communication and courteous staff.

Cons

• Maintenance orders were never entered and no one showed up after promises of annual inspections.
• Bed bug problems caused by a neighbor were not quickly resolved.
• A tenant was forced to trap a mouse in the bathroom and pest control was not called.
• The neighbor's loud drums and a loud venting system disrupted the family's daily life.
• Office staff allegedly lied to get a tenant into a unit and ignored issues related to tenants with special needs.
• A late fee was charged while the tenant was out of town, and eviction threats were made over a small balance.
• There were hundreds of dollars in charges that were later found to be erroneous or unincurred.

Review

What emerges from these accounts is a picture of Goldmark properties that is simultaneously hopeful and troubled, with pockets of exceptional service shadowed by persistent frustrations. Across multiple properties - including Parkwest Gardens and other Goldmark-managed communities - renters describe maintenance crews who are quick to respond and staff who genuinely seem to care, alongside office teams whose lapses in communication, billing, and policy enforcement leave residents feeling unsupported or even unfairly treated. The stories span several years and several tenants, but together they form a complex mosaic of satisfaction and disappointment.

On the bright side, a number of residents highlight maintenance and practical responsiveness as the standout strengths. They recall a panel repair completed the day after it was requested, and they praise individual maintenance workers by name. Caleb, in particular, is repeatedly described as wonderful, kind, and hardworking, a "great maintenance man" whose care for residents shows up in daily interactions. Other residents note that when a request comes in, Ash and Ashlee are quick to respond, and that maintenance issues are managed and resolved with surprising speed. A resident who values clear, supportive communication says it's reassuring to know she can reach management and that staff "genuinely care." In several cases, maintenance done through the portal or in person is described as professional, respectful, and effective, with specific fixes like dishwasher components or carpet staples addressed without drama.

Yet, the experiences aren't uniformly positive. A recurring thread is frustration with office management and the transparency of charges. One long, detailed complaint centers on Ashley, portraying her as involved in the unit selection for reasons tied to money, followed by a cascade of problems: bed bugs from a neighbor that allegedly went unfixed for far too long, being asked to trap a mouse with no pest-control support, and liveable noise issues (a neighbor drummer and an extremely loud vent system) that disrupted a family with two kids who have autism. The same account describes late fees levied while the resident was out of town, an eviction threat over a relatively small balance, and a post-move-out bundle of charges that later were found by a new manager to be overblown or erroneous. The reviewer emphasizes that Ashley eventually left the company and a new manager corrected at least some of the ledger discrepancies, underscoring a painful tension between a helpful, responsive staff member and a management culture that felt opaque or inconsistent.

Other voices sharpen the contrast. Some tenants celebrate Ashlee as a linchpin of a positive renting experience, arguing that she has consistently supported their needs and fought on their side when problems arose - whether it's appliance issues, carpet damage, or other contractor-related losses. One reviewer insists that Ashlee is the "soul" of renting through Goldmark, making the financial and logistical realities of renting feel manageable during tough economic times. There are compliments for the way she advocates for tenants even when 3rd-party contractors fall short, suggesting that her advocacy can be a powerful shield against the worst excesses of miscommunication or misfortune. Relatedly, another resident specifically credits KerriAnn with providing standout service, expressing appreciation for the help she has offered.

Parkwest Gardens (PWG) appears in two distinctly voiced arsenals. A longtime PWG resident who has been there for eight years reports fairness from management, excellent maintenance staff, and a clean record regarding pests, while also acknowledging room for improvement in snow removal, dog waste cleanup, and the overall cleanliness of shared spaces like the laundry room. In sharp contrast, another reviewer warns prospective renters to avoid PWG entirely due to perceived discrimination and fairness concerns, noting that the laundry facilities are subpar and that the property manager appears to delegate work to others rather than taking an active, hands-on role. A third PWG-focused comment praises a long, satisfied tenure with "4 years no complaints," emphasizing a generally positive customer service experience, with caveats about smoke odors and some rude office interactions. Taken together, PWG embodies the broader Goldmark paradox: strong maintenance and some excellent staff, but not without significant concerns about fairness, consistency, and basic amenities.

A thread running through several reviews is a sense that the company's reputation - good or bad - has real consequences in people's lives. One resident speaks plainly about feeling used or ignored during the move-out process, reporting that a debt they believed had been settled was later sent to collections without clear invoicing or explanation. Others acknowledge the undeniable value of a responsive team that can fix a broken dishwasher the same day or address a shower or carpet issue quickly, while still grappling with the reality of rent increases, especially when those increases feel disproportionate to the amenities provided. Complaints about late-night or weekend maintenance expectations, and about the timing of snow removal and snow-plow responsiveness, add to a portrait of a property management company that can feel both efficient and inconsiderate, depending on whom you ask and which property you're in.

Overall, the reviews reveal a spectrum of experiences that map onto a broader truth about property management: there are teams and individuals who show up for tenants in meaningful, tangible ways - addressing repairs promptly, advocating on residents' behalf, and maintaining a respectful, open line of communication. Yet there are also persistent issues that undermine trust - billing discrepancies, contested charges, threats of eviction over small amounts, inconsistent response times, and complaints about discrimination or unfair treatment. These stories explain why some residents stay for years, praising dedicated staff like Caleb, Ashlee, and KerriAnn, while others decide to leave, frustrated by what they perceive as systemic friction in management practices. The common thread is that strong, compassionate staff can make a property feel like home, but without consistent, transparent systems and fair treatment across the portfolio, even the best intentions can leave residents uneasy.

This part of West Fargo, North Dakota offers a convenient and accessible location for senior living. With several parks nearby such as 9th Ave W Park and Roosevelt Park, residents can enjoy outdoor activities and nature walks. There are also various cafes like Thunder Coffee and Caribou Coffee for social gatherings or relaxing outings. In terms of healthcare, there are multiple pharmacies and physicians in close proximity, ensuring easy access to medical services. Places of worship such as the Church of Jesus Christ of Latter Day Saints are also available for spiritual needs. Additionally, there are hospitals like Essentia Health-Fargo and Kindred Hospital Fargo nearby for any medical emergencies. Transportation options include car rental services from Enterprise Rent-A-Car and Hector International Airport just a short distance away. Overall, this neighborhood provides a well-rounded environment with amenities geared towards a comfortable senior lifestyle.

Parks

• 9th Ave W Park (0.1 miles)
• Rendezvous Park (2.8 miles)
• Viewing Park - Fargo Hector International Airport (4.7 miles)
• Roosevelt Park (5.3 miles)

Cafes

• Thunder Coffee (0.4 miles)
• Caribou Coffee (1.4 miles)
• Starbucks (2.8 miles)
• Northstar Coffee (3.9 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Pepper's Sports Cafe (5.2 miles)

Pharmacies

• The Prescription Shop (0.4 miles)
• Thrifty White Pharmacy (1 miles)
• Health Mart Pharmacy (1.2 miles)
• Medical Pharmacy (1.5 miles)
• Prairie Pharmacy (1.7 miles)
• Skripts Pharmacy (1.8 miles)
• Seip Drug (2.1 miles)

Restaurants

• Subway (0.6 miles)
• JL Beers (0.9 miles)
• The Blarney Stone Pub | West Fargo (1.5 miles)
• India Palace (1.5 miles)
• Culver's (1.8 miles)
• Burger King (2.1 miles)
• HuHot Mongolian Grill (2.1 miles)

Physicians

• Patel, Sneh Essentia Health West Fargo Clinic (1.2 miles)
• Bagan Strinden Vision (2.4 miles)
• Retina Associates (2.6 miles)
• Vance Thompson Vision (2.7 miles)
• Center for Pain Medicine (3.1 miles)
• Aspire Optical Co of Fargo (3.2 miles)
• Rejuv Medical Aesthetic Clinic (3.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (3.9 miles)

Hospitals

• Wood County Hospital (4 miles)
• Essentia Health-Fargo (4.3 miles)
• Easentia Health Nicu (4.3 miles)
• Sanford Southpointe Clinic (4.7 miles)
• Essentia Health (5 miles)
• Kindred Hospital Fargo (5 miles)

Transportation

• Enterprise Rent-A-Car (4.6 miles)
• Hector International Airport (FAR) (5 miles)