Sheyenne Terraces in West Fargo, ND

Pros

• John Davis has gone above and beyond to ensure things are taken care of, including staying after hours to make sure there is heat in cold weather and verifying the job is done properly.
• Caleb has wonderful customer service; he is kind and hardworking.
• Ashlee is a shining star who makes renting through Goldmark worth it.
• Ash and Ashlee are very quick to respond, and maintenance issues are managed and resolved quickly.
• KerriAnn has been amazing and provides all the help needed.
• The maintenance technician is super friendly and respectful.
• The staff are polite, friendly, and provide great customer service.

Cons

• They say the office never entered work orders and no one has come for the annual inspections.
• They claim Ashley was in it for the money and didnā€™t act in the tenantsā€™ best interests.
• They report bed bug issues from a neighbor and that repairs took forever to fix.
• They say they were forced to trap a mouse in the bathroom and pest control was never called.
• They allege Ashley lied to get them into a unit.
• They warn others not to rent from Goldmark, calling the management crooks.
• They state there is discrimination by the office and unfair treatment of tenants.
• They describe long maintenance waits and slow snow removal.
• They claim bed bugs and cockroaches are present in nearly every building.

Review

Sheyenne Terraces in West Fargo is best suited for seniors who want hands-on, dependable maintenance and an on-site team that a family can rely on for timely fixes and steady communication. The strongest signal from the resident experience is that maintenance staff, especially individuals like John Davis, Caleb, and the team led by Ashlee, can be remarkably responsive, courteous, and willing to go the extra mile to restore comfort. This kind of service matters when daily life hinges on reliable heat, functional appliances, and prompt fix-ups. For families prioritizing practical, hands-on support in a community setting, Sheyenne Terraces offers a palpable sense of care from the maintenance side, which translates to fewer days spent chasing trades or waiting for help.

That said, the community is unlikely to be the right fit for those who demand ironclad consistency across every operational area. Several residents flag not only pest-control issues in some units but also disputes over billing and move-out charges. Bed-bug concerns, long fixes for pest problems, and billing disputes that involved collections or charges later found to be erroneous point to a management environment where outcomes can swing depending on who is on duty and when. For seniors and families who need a spotless pest-free record, transparent accounting, and a straightforward move-out process, alternatives with stronger, more uniform pest management and clearer, consistently applied billing policies should be weighed.

On balance, the core pro, responsive maintenance and approachable, customer-focused staff, does a fair amount of heavy lifting against the main cons. The maintenance team has earned reputations for next-day or same-day service and polite, respectful communication, which reduces stress and helps seniors stay comfortable without frequent escalations. When problems arise, this culture of responsive care can compensate for other shortcomings, particularly in a setting where residents value living spaces that stay functional and well-maintained. Even when issues crop up, whether an inspection workflow that sometimes fails to appear in a portal or a misapplied charge, the same hands that repair appliances can also help rectify mistakes, and some tenants report noticeable improvements after new management steps are taken.

The negative threads are not incidental. Instances of bed bug and pest concerns, especially when linked to adjacent units, combined with neighbors contributing to noise or ventilation problems, create a higher baseline of risk for residents who are older or more medically vulnerable. Snow removal has also been described as slow at times, and some residents have encountered frustration when a management team appeared slow to respond to exterior maintenance or to neighbor-related disturbances. The combination of pest risk, occasional maintenance delays, and billing friction can erode trust if not promptly and transparently addressed. For families weighing the peace of mind that comes with a stable environment, these flags warrant a careful, current-vs-current comparison with other options in the market.

To translate these impressions into practical decision-making, start with a focused due-diligence checklist. Request a current maintenance-response snapshot: average time to complete a repair, and the share of urgent requests resolved within 24 hours. Ask for a pest-control history, including recent treatments, any recurring hotspots, and a clear plan for preventing cross-unit contamination. Review the most recent ledger with the management team, confirm any outstanding charges, and verify how late fees or move-out settlements are calculated, including what adjustments were made after reviews. Inspect a sample of units for appliances, laundry access, and overall living conditions to gauge consistency across property blocks. Finally, have candid conversations with current residents about their experience with management stability and how disputes are resolved. The goal is to quantify how often the maintenance team delivers on its promises and how reliably the office communicates and acts on concerns.

If the decision is to pursue Sheyenne Terraces, the path forward hinges on ensuring the governance and service levels match the positive maintenance story. The favorable maintenance culture and the personal commitment shown by staff can deliver real daily dividends, especially for seniors who require steady, proactive hands-on support. However, the experience is not uniformly flawless, and the risk of pests, billing disputes, or delayed exterior services means that families should insist on concrete assurances: documented response times, a pest-control schedule with transparency, and a fair, transparent billing discipline with a clearly explained move-out policy. For those who cannot tolerate ongoing questions about these areas, or who need a consistently pristine pest-free environment and predictable financial terms, it is prudent to explore competing options with stronger, more standardized outcomes in maintenance reliability, resident billing, and pest management.