Hope of Solace Agency in Raleigh, NC
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5440 Atlantic Springs Rd. Suite 109, Raleigh, NC 27616
For more information about senior living options: (844) 490-3973
They were mostly pleased with the care provided. They were happy with the ease and convenience of the service. The owner is very hands-on and easy to contact directly for issues. The rates are very reasonable compared to other agencies. They would recommend Hope of Solace. They would use Hope of Solace again if needed. The caregivers were caring and thoughtful people. The mom is very pleased with her caregiver, Serenity.
The company hardly answers the phone and never shows up for scheduled visits. The business is very unprofessional in its operations. The company has very low ratings due to repeated reliability issues. They are completely unreliable and take money upfront. Staff would forget to arrive and some did not show up. The office failed to inform clients when staff would not be coming. The forms used by the company are unprofessional, lacking titles or headings.Hope of Solace Agency is best suited for Raleigh families who want to keep a loved one at home with hands-on caregiver support and who value direct access to the owner. This agency can work well when reliable, personalized caregiver relationships matter and when the plan calls for a steady stream of in-home assistance - ideally at least 20 hours per week. It suits families that can tolerate occasional administrative hiccups and are comfortable taking a hands-on role in scheduling and problem-solving. If a strict, always-on scheduling machine with flawless communications is the priority, this is a signal to look elsewhere.
The strongest asset here is caregiver stability and fit when it comes together. In multiple cases, the agency delivered caregivers who were caring and capable, and families noted real benefits for recovery or daily living at home. An owner who stays accessible and responsive can be a meaningful point of contact, especially when issues arise, and when hours can be extended with relative ease. Invoicing tends to be straightforward, and some families appreciated the reasonable rates compared to other providers, making home-based care financially attractive. When the right caregiver is in place, the peace of mind that comes from reliable in-home support can be substantial.
However, the most telling weaknesses revolve around reliability and communications. The most damning feedback centers on missed calls, no-shows, and inconsistent coordination - especially on weekends or during transitions between caregivers. Several reviewers found the office communication unsteady, with staff unable to deliver timely updates or confirm visits, leaving families uncertain about coverage. Form quality and overall professionalism in administrative touchpoints were described as subpar by some, creating a sense that the operation is more reactive than systematic. The requirement to commit to a minimum of 20 hours per week can also pressure families who only need shorter daily check-ins or episodic respite.
These pro and con dynamics must be weighed against the core benefits. When care partners do arrive and the caregiver remains with the client, families can experience meaningful continuity, reduced hospital or facility stays, and real comfort in home recovery or ongoing daily living. The ability to adjust hours, the presence of a hands-on owner, and the potential for rapid caregiver changes to address mismatches are real pluses. Yet the gains from strong caregiver relationships do not fully offset the risk of inconsistent attendance and opaque scheduling practices. For families with tight routines, medical needs, or a high premium on dependable visit windows, the reliability gaps can quickly erode confidence.
Alternatives merit serious consideration for anyone prioritizing predictability and administrative polish. Other Raleigh-area providers with broader administrative infrastructures often deliver steadier scheduling, more explicit back-up staffing plans, and clearer written procedures for no-shows and cancellations. If a family needs frequent short visits, late-day coverage, or 24/7 responsiveness, a larger or more regimented agency may be a safer match. Independent caregivers arranged through a reputable agency, or a formal referral to a well-reviewed local agency with a track record of on-time visits, can reduce the risk of missed appointments and fragmented communication.
To decide wisely, focus on concrete next steps. Ask for a defined trial period with guaranteed back-up coverage and written scheduling protocols. Request recent references that confirm on-time visits for a sustained period and verify how billing and auto-pay are managed during staffing gaps. Clarify the minimum-hour policy and explore whether exceptions are possible during caregiver shortages. Demand a clear escalation path for missed visits and a transparent process for caregiver substitutions. With these guardrails in place, the decision comes into sharper relief: if reliability and administrative clarity are non-negotiable, seek alternatives; if a warm caregiver relationship and the ability to stay home with support are paramount, Hope of Solace can still be a viable option with vigilant boundaries.
Raleigh-Durham International (11 miles away)The Hope of Solace Agency in Raleigh, NC is an assisted living community that offers comfort, care, and a supportive environment for seniors and individuals with special needs. Nestled within a vibrant neighborhood, this community provides easy access to various amenities that enhance residents' quality of life.
For those who enjoy socializing or simply savoring a cup of coffee in a cozy setting, there are three cafes located nearby. These venues offer a warm atmosphere where residents can gather with friends and neighbors to relax and engage in conversation.
Nature enthusiasts will appreciate the proximity of seven parks, allowing residents to easily immerse themselves in the tranquility of nature. These green spaces provide opportunities for leisurely walks, picnics, or simply enjoying the fresh air and beautiful scenery.
Ensuring the well-being of residents is paramount at the Hope of Solace Agency. With five pharmacies nearby, medication management becomes convenient and accessible. In case any medical attention is required, three trustworthy physicians are available within close proximity for regular check-ups or urgent medical needs.
In terms of dining options, residents have an array of choices with 24 restaurants nearby. Whether they desire fine dining experiences or casual meals with friends and family, there is something to suit everyone's tastes and preferences.
Transportation services are readily available with one method of transportation close by. This ensures that residents can easily access vital services outside the community or explore local attractions without any inconvenience.
For individuals seeking spiritual solace or religious activities, two places of worship are conveniently situated near the community. This allows residents to foster their faith while also connecting with others who share similar beliefs.
Lastly, but certainly not least important, having a hospital located nearby provides peace of mind for both residents and their families. In case emergencies arise or specialized medical attention is required, access to prompt healthcare services is just a short distance away.
At Hope of Solace Agency in Raleigh, NC, residents can enjoy the best of both worlds – a comfortable and supportive living environment within a thriving neighborhood.
This area of Raleigh, North Carolina offers a convenient and diverse range of amenities for senior living. With multiple dining options such as Goodberry's Frozen Custard, Chipotle Mexican Grill, and Chick-Fil-A in close proximity, residents can enjoy a variety of cuisines. Additionally, there are several pharmacies nearby including Walmart Pharmacy and CVS Pharmacy for easy access to medication. For outdoor recreation, seniors can visit parks like Durant Nature Park and Horseshoe Farm Park. Medical services are readily available with facilities like Duke Raleigh Hospital and Wake Internal Medicine Consultants within a few miles. Places of worship such as Gethsemane Lutheran Church provide spiritual support, while entertainment options include theaters like Alamo Drafthouse Raleigh for leisure activities. Overall, this part of Raleigh offers a well-rounded and convenient environment for senior living.
Hope of Solace Agency is located at 5440 Atlantic Springs Rd. Suite 109, Raleigh, NC 27616 in Wake County, North Carolina
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