Helms Family Care Home

Pros

• Mary is a professional and helpful nurse who walks patients through their infusions.
• Bri is an extremely pleasant staff member who gracefully handles scheduling.
• Crystal Faulkner is the most caring nurse, who pays attention to details, is fast and efficient, and takes time to explain any questions.
• Martha, RN, was outstanding - organized and easy to work with.
• Jennifer is fantastic and very helpful.
• The hospital care received was well above average.

Cons

• The scheduling and coordination are severely disappointing, with frequent nurse call-outs and last-minute cancellations causing missed or delayed infusions.
• The agency failed to contact the patient after a nurse notified them she would be out of town, resulting in a canceled infusion with barely an apology.
• The reviewer describes the agency as the worst, citing mismanagement, missed labs, and billing issues that led to large unexpected charges.
• Home care nurses arrive late, unprepared, and disrupt morning appointments.
• The coordination team is described as disorganized, forcing patients to manage scheduling and follow-ups.
• There are serious infection-control concerns, including failure to wear gloves during blood draws and inadequate sanitation.
• Billing practices are criticized for upfront charges without proper warning, leaving patients unprepared.

Review

Experiences with Helms Home Care and Infusion Services span a wide range, with patients often singing the praises of individual nurses while expressing frustration with the agency's scheduling and administrative systems. On one end, several reviewers highlight the exceptional care delivered by specific nurses who bring competence, warmth, and clear communication to in-home infusions. On the other end, there are strong concerns about delays, miscommunications, and policies that seem to get in the way of timely, consistent care. Taken together, the feedback paints a picture of a service that can be outstanding in the hands of talented clinicians, but vulnerable to systemic gaps that affect patients' daily lives and recovery plans.

Many patients describe highly positive, even standout experiences with their nurses. Mary is remembered as a professional who walked patients through their infusion process with skill and care. Bri emerges as an exceptionally pleasant facilitator who remained patient and flexible even as scheduling conversations turned into a game of phone tag, and sleep interruptions during scheduling became part of the routine. Crystal Faulkner stands out as "the most caring nurse" some patients have ever had, noted for paying attention to details, moving quickly when appropriate, and taking time to explain answers to questions. Martha is repeatedly described as outstanding - caring, professional, and a source of reassurance during home infusions. Abby receives frequent praise as well, described as a gem whose medical knowledge, attention to detail, and overall demeanor elevate the patient experience, and Jennifer is called fantastic and very helpful. Trisha Coppin is singled out for professionalism and consideration, with a patient explicitly thanking Helms and Trisha for everything, labeling the care as five-star and 10/10. In short, when the nurses show up and are empowered to do their jobs well, patients feel confident, heard, and well cared for in their own homes.

Those strong nursing experiences are tempered by consistent, practical concerns about the agency's scheduling and coordination. A recurring theme is that nurses sometimes must call out for urgent family reasons, leaving patients scrambling to secure a replacement on short notice. In one case, a patient had to delay an infusion by two days after a nurse was out of town for a family emergency - a disruption that collides with the patient's demanding work schedule and limited flexibility. Another patient describes a frustrating initial phone interaction in which a staff member blamed a system glitch and later admitted that the issue was a failure to contact the patient properly. For people juggling multiple jobs, including healthcare roles, the lack of timely communication and reliable scheduling can force difficult choices about work, rest, and treatment, undermining the intended benefits of home infusion therapy.

Additional critiques center on the agency's communication and administrative processes. Several patients recount a pattern of late arrivals from home nurses, with one example noting an appointment that started an hour and a half late, raising concerns about infection prevention and overall readiness. There are also stories of cancellations and confusion around appointment dates, sometimes occurring mere minutes before a scheduled infusion. A common thread is the sense that the coordination team, while capable of praising individual nurses, struggles to execute a seamless, predictable workflow that patients can rely on. This dissonance between excellent bedside care and inconsistent administrative support contributes to a perception of disorganization at the agency level.

The reviews also touch on experiences beyond routine infusion care, including lab work, billing, and boundary-setting. One patient emphasizes the importance of gloves during procedures like drawing blood, highlighting infection control as a non-negotiable standard. Privacy and boundaries also surface as a concern; while patients appreciate friendliness, they report discomfort when conversations veer into personal territory - questions about the builder of a home or a spouse's occupation can feel intrusive, underscoring the need for sensitivity to patient privacy during home visits. In another vein, some reviewers recount difficult interactions with the billing and scheduling process surrounding pre-authorization and up-front payments, especially in the context of surgery and home health planning, where a lack of warning or clear instructions led to unnecessary stress and financial concern.

A subset of feedback is highly critical of the agency, with some patients describing experiences as among the worst they have encountered. One review uses stark language to characterize the overall operation as dangerous and incompetent, pointing to experiences such as patient neglect in coordinating lab work, accepting out-of-network lab services, and failing to follow up. Another account describes a patient being left with adverse outcomes after hospital discharge and inadequate follow-through by the agency, including unreturned calls from supervisors. These testimonies underscore the real-world consequences of systemic gaps - missed appointments, misdirected lab work, unexpected bills, and a lack of accountability - that can undermine trust in care continuity.

Taken together, the narratives illuminate a central truth: the quality of in-home infusion care can be outstanding when patient-facing clinicians are skilled, compassionate, and well-informed. Yet the overall experience hinges just as much on the reliability of scheduling, clear communication, proactive contingency planning, and respectful administrative processes. When the agency's coordination falls short, even patients who value the personal care they receive from nurses can feel overwhelmed by cancellations, delays, and unclear next steps. The most constructive takeaway is a call for stronger integration between clinical excellence and administrative reliability - ensuring that the exemplary care delivered by nurses is consistently supported by timely scheduling, transparent communication, and robust operational practices.

Places of Worship

• Riverview Baptist Church (11.9 miles)
• Cornerstone Baptist Church (16.1 miles)

Restaurants

• Wendy's (12.1 miles)
• Taco Bell (12.1 miles)
• Burger King (12.1 miles)
• Cook Out (12.2 miles)
• Pancake House (12.2 miles)
• McDonald's (12.2 miles)
• Chick-Fil-A (12.2 miles)

Parks

• Holly Oak Park (12.4 miles)
• Patriots Park (16 miles)

Cafes

• Starbucks (13.4 miles)

Physicians

• Boiling Springs Childrens Clinic (18 miles)
• Steen & Associates (19.3 miles)
• Caromont Imaging Services (21.8 miles)
• Prater Michael Dr Orthocarolina Gastonia Gastonia (21.9 miles)
• Caromont Family Medicine (21.9 miles)
• The Hand Center Of The Carolinas Pa (22 miles)
• Gaston Surgical (22.2 miles)

Pharmacies

• Allen Drug (22 miles)
• CVS Pharmacy (22.3 miles)
• CVS Pharmacy (24.3 miles)