Helms Family Care Home | Photos and Reviews

Name: Helms Family Care Home
Address: 811 Sugar Hill Rd, Lawndale, NC, 28090
Telephone: (704) 538-3900
Rating: 3.2

Helms Family Care Home in Lawndale, NC

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811 Sugar Hill Rd, Lawndale, NC 28090

To contact a resident: (704) 538-3900

For more information about senior living options: (866) 208-4318

3.2 from 36 reviews

5 stars

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1 stars

Overall Review of Helms Family Care Home

common 17 reviews mention this

Nurses are caring and professional

Residents and families frequently describe the nurses as caring, knowledgeable, and professional.

Many reviews credit specific nurses for being attentive, explaining care, and showing confidence during home visits and infusions. Several also describe nurses as organized and detail-focused, including comfort and follow-through around questions and supplies. Even when other parts of the experience were criticized, some reviewers still singled out their own nurse as a positive part of the care.

caveat 14 reviews mention this

Scheduling and coordination can slip

Scheduling and coordination issues show up often, including late visits, missed infusions, and delayed responses.

A recurring complaint is that appointments were changed with little notice or required repeated follow-ups, with reviewers describing cancellations, nurses not showing up, or not being contacted when coverage changed. Some families also describe long delays and being forced to take on communication work that they expected the agency to handle. A few reviews also mention disorganization from the coordination side even when the individual nurse providing care was doing well.

caveat 3 reviews mention this

Protocol and infection control concerns

Some reviewers raise concerns about whether clinical protocols were followed during home visits.

A review calls out the importance of safety protocols like glove use during blood draws. Others describe infection-prevention and procedure expectations not being followed as taught, alongside concerns about how blood was handled. There are also accounts where a nurse was viewed as not meeting expected technique, even though another nurse in the same experience was described as following orders more closely.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

Board and Care Home

Nearby Places of Interest

Places of Worship

Riverview Baptist Church (11.9 miles)
Cornerstone Baptist Church (16.1 miles)

Restaurants

Wendy's (12.1 miles)
Taco Bell (12.1 miles)
Burger King (12.1 miles)
Cook Out (12.2 miles)
Pancake House (12.2 miles)
McDonald's (12.2 miles)
Chick-Fil-A (12.2 miles)

Parks

Holly Oak Park (12.4 miles)
Patriots Park (16 miles)

Cafes

Starbucks (13.4 miles)

Physicians

Boiling Springs Childrens Clinic (18 miles)
Steen & Associates (19.3 miles)
Caromont Imaging Services (21.8 miles)
Prater Michael Dr Orthocarolina Gastonia Gastonia (21.9 miles)
Caromont Family Medicine (21.9 miles)
The Hand Center Of The Carolinas Pa (22 miles)
Gaston Surgical (22.2 miles)

Pharmacies

Allen Drug (22 miles)
CVS Pharmacy (22.3 miles)
CVS Pharmacy (24.3 miles)

Frequently Asked Questions

Where is Helms Family Care Home?

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