Britthaven of Edenton

Pros

• The staff at Chowan River Nursing and Rehab is caring, attentive, and committed to great care every day.
• Families praise the staff for going above and beyond for residents, with special commendation for nurses like Shanita.
• The facility is consistently described as clean and well-maintained, with a team that keeps the environment orderly.
• The rehab program is regarded as excellent, with therapists described as wonderful, encouraging, and patient.
• The food is highlighted as home-cooked, plentiful, and never skimped on.
• Administration and nursing teams are viewed as knowledgeable, communicative, and supportive for out-of-town caregivers.
• The team treats residents and their families as if they were part of a family, making them feel at home.
• Activities staff are professional and responsive to requests, including accommodating visits by service dogs.

Cons

• Mr. George is constantly hollering for attention and crying for help to be fed, suggesting neglect.
• The staff were rude and mean; only rehab and the social worker had customer service skills, while everyone else sucked.
• The reviewer calls the facility a very terrible place to put loved ones, saying they are treated badly and that the staff are horrible and should be fired; the place should be shut down.
• The reviewer alleges a resident was neglected, causing them to fall and bust their head due to staff negligence.
• The reviewer states the place is no good, with very rude staff who do not care or try.
• The reviewer claims residents' personal items are taken so they cannot contact family members while being mistreated.

Review

Chowan River Nursing and Rehabilitation Center is repeatedly described by families as a place where genuine care and a strong teamwork ethic guide daily life. Across conversations from nursing and rehab to dietary and housekeeping, many reviewers paint a picture of a facility that strives to provide attentive, personalized care. The sentiment that comes through most strongly is one of appreciation for staff who are involved, present, and willing to go the extra mile to support residents and their families. Several families emphasize that the staff's warmth and commitment make a meaningful difference in the recovery and well?being of their loved ones.

Among the many positive notes, several stories highlight individual staff members who stood out for going above and beyond. One reviewer specifically singled out Nurse Shanita for exceptional daily dedication to a loved one facing a challenging diagnosis. Others remark on the sense that the entire nursing team is supportive and approachable, with caregivers taking the time to answer questions and explain care plans. The impression is that the care is not just proficient but carried out with a level of compassion that gives families confidence when they cannot be there in person every day.

A consistent thread in the praise concerns the quality of patient meals and the cleanliness of the facility. Reviewers describe meals as good and reminiscent of home cooking, noting that the facility does not cut corners on food quality. They also laud the constant attention to cleanliness and upkeep, stressing that the place feels well maintained and orderly. The positive feedback about environment and meal service is often paired with remarks about how friendly and accessible staff are, making the experience smoother for families who are navigating care decisions from out of town.

Rehabilitation and therapy emerge as a major strength in many accounts. Families describe therapists as skilled, encouraging, and patient, and they praise the teamwork that brings together administration, nursing, physical therapy, occupational therapy, and activities staff. In several reviews, the rehab program is described as effective in helping residents reach their goals, with staff who personalize plans and communicate clearly about progress. The sense of structured, supportive care - where the rehab and nursing teams coordinate closely - appears to be a core reason families feel at ease placing a loved one in this facility.

Several reviews extend beyond individual care to emphasize the broader, family-centered approach. Reviewers share how the staff and administration genuinely consider family input, with stories of staff accommodating special requests and creating opportunities for residents to feel "at home." Instances of staff taking extra steps - whether through extended conversations, thoughtful activity coordination, or helping families stay connected - are cited as evidence that the center treats residents as more than a set of medical tasks. For some families, the facility's culture of care and the sense of companionship and support from staff are pivotal in choosing Chowan River for an extended stay.

There is also a notable account of a service?oriented moment that underscores the staff's commitment to going beyond routine care. A reviewer recounts Mrs. Harrington and the activities staff handling a family request to allow a Federally Registered Service Dog to visit a patient, describing the response as professional and heartfelt. This story, linked with a broader note about the center being connected to a regional network of facilities and support services, reinforces the impression of a facility that prioritizes residents' comfort and dignity, even when requests require extra effort and collaboration with outside agencies.

Amid the widespread praise, however, several reviewers express serious concerns. A few accounts describe experiences of rude or unsatisfactory interactions with staff, noting that the only departments where customer service felt consistently strong were rehabilitation and social work. Others report that some staff displayed a lack of empathy or courtesy, and one account explicitly urges that the facility be reconsidered for care due to perceived ongoing negative behaviors. Other comments are more severe, alleging neglect, residents' items being taken, and a general sense of mistreatment that would prompt urgent questions about safety, accountability, and quality of care. One particularly troubling review recounts a resident who fell and injured her head, with the implication that staff responsiveness and safety protocols did not measure up to expectations.

In a few cases, reviewers describe experiences that contrast sharply with the more positive narratives, including grief over what they perceived as rude conduct, or outright accusations that the facility's staff did not treat loved ones with the respect and attentiveness they deserved. These voices emphasize the importance of continuous training, reliable communication, and robust safety practices to ensure all residents feel secure and well cared for. The range of feedback suggests that while many families have had deeply positive experiences, there is a subset for whom the experience did not meet expectations, highlighting areas for ongoing attention and improvement.

Overall, Chowan River Nursing and Rehabilitation Center emerges as a place of strong, but not universal, praise. The facility is widely associated with compassionate, professional care, capable rehabilitation, and a supportive environment that makes families feel connected and hopeful about recovery. At the same time, the reviews acknowledge that improvements in staff behavior, safety practices, and accountability are essential to address the concerns raised by a minority of families. The blended picture invites continued emphasis on staff development, patient safety, transparent communication, and a sustained culture of respectful, person-centered care.