Right at Home Belmont

Pros

• Holly O. is a great help and a very pleasant companion.
• Crystal C. is excellent, with a cheerful, kind, trustworthy, and dependable approach.
• Ms. Shante is a blessing to clients, goes above and beyond to meet needs, and is a joy to be around.
• Right AtHome in Belmont provides dependable service and prioritizes clients’ well-being.
• John is fair, funny, and has created a positive, supportive work environment.
• John and his team deliver dedicated, high-quality care that keeps clients comfortable.
• Sharon, Stephanie, Tonya, and Gina provide on-time, attentive care for loved ones.
• Jason offers thoughtful and helpful guidance when help is needed.
• Right at Home is professional, compassionate, and highly recommended by families.
• Right at Home offers wonderful patient care and also cares for caregivers.
• Brittany is consistent, helpful, efficient, polite, and reliable.
• The Belmont team coordinates well and supports families, even assisting with long-term care insurance claims.

Cons

• Belmont management was described as very unprofessional and poor, with schedule removals and money issues.
• The new caregiver Maddy was said to be frequently sick and to lie, removing clients from the schedule.
• There is a claim of high turnover due to management.
• A caregiver was said to have not done their job and to have failed to disclose a COVID-positive status, risking others.
• An employee allegedly yelled at the caregiver, who subsequently quit.
• The agency’s communication was criticized as off, with staff sharing personal matters at clients’ homes and termination notices mishandled.

Review

Right at Home Belmont is best suited for families seeking dependable, person-centered in-home care in the Belmont area, with a clear emphasis on companionship and practical help to age in place. This agency tends to excel for seniors who want to remain at home but benefit from a steady caregiver presence, ideally one or two caregivers who know the daily routine and respond with warmth, reliability, and steady, practical assistance. The reviews repeatedly flag the value of caregivers who arrive on time, stay engaged, and coordinate smoothly with family members. That makes it a solid choice for clients who prize continuity, meaningful conversation, and regular help with everyday tasks, medication reminders, and light personal care. The option to call on 24/7 care adds a layer of reassurance for families managing irregular schedules or overnight needs, a real practical plus when planning for long-term comfort and safety.

However, caution is warranted for families that require a perfectly seamless engine with zero scheduling questions. Several reviews cite management and communication shortcomings, including inconsistent scheduling, staff turnover, and miscommunications about pay or assignments. These red flags suggest that, at times, the administrative backbone can falter, leaving families feeling in the dark about who is coming and when. For clients needing tightly choreographed service or individuals who rely on a single point of contact for updates, alternatives with more rigid protocols and clearer accountability may be worth exploring. If the family’s top priority is rock-solid reliability and uninterrupted coverage, this agency may still work, but only with proactive oversight and clear, written expectations up front.

On the positive side, the heart of Right at Home Belmont lies in its caregivers. The most consistently praised aides are described as cheerful, trustworthy, and genuinely devoted to their clients. Caregivers who go beyond the basics, providing companionship, staying engaged, and helping families navigate difficult times, demonstrate how the program can deliver real relief and emotional support. The ability to match and retain caregivers who fit the client’s personality translates directly into smoother days, less friction, and better quality of life for both client and family. Leadership, including owners who make themselves available and responsive, further strengthens the service when issues arise and families need timely updates or adjustments. In that light, the pros, compassionate care, reliability of the caregiver team, and access to 24/7 support, carry substantial weight against the occasional operational hiccups.

Yet the cons are not trivial. Several reviews describe poor management and unprofessional behavior that undermines trust: caregivers scheduled inconsistently, pay and communications errors, or abrupt terminations without clear explanation. Such experiences disrupt routines, create financial anxiety, and shake confidence in the service. There is also a recurring theme around communication gaps, families reporting that information is not always relayed promptly or accurately, and concerns about whether the same caregiver will be assigned across days. These dynamics do not negate the positive caregiver experiences, but they do mean the agency requires vigilant oversight from families and a readiness to escalate problems when they surface.

From a practical decision standpoint, prospective clients should press for clarity before committing. Confirm who will be the primary caregiver and what backup plans exist if that person is sick or on vacation. Ask for a written schedule and a communications protocol that specifies how updates are delivered and who the point of contact is after hours. Inquire about how long the agency will pair a family with a caregiver, and whether long-term continuity is possible. Examine how payroll and billing are handled, and request references who can speak to the reliability of scheduling. If pursuing hospice or end-of-life support, verify the staff’s experience in that setting and how care plans are coordinated with family doctors and hospice teams. The Belmont operation does have proven strengths, but success hinges on clear expectations and a firm management framework.

Overall, Right at Home Belmont is a solid option for families prioritizing compassionate, hands-on caregiving and flexible coverage to support aging in place. The strongest argument rests with the caregivers themselves, their warmth, dependability, and ability to form a reliable routine can deliver meaningful relief and daily comfort for a loved one. The caveat is that administrative consistency matters as much as bedside skill; when scheduling and communications drift, the advantages of excellent caregiver fit can quickly erode. For families willing to supervise and set up explicit agreements, this agency can be a dependable partner, especially if the goal is to retain several regular caregivers who truly understand the client’s rhythms and preferences. If the management gaps feel risky or the need for a flawless calendar is non-negotiable, exploring closely aligned alternatives will be prudent.

This part of Belmont, North Carolina offers a convenient and diverse range of amenities for seniors. With several physicians' offices nearby, including South Point Family Practice and Gaston Hematology & Oncology, residents have access to quality healthcare services. There are also multiple pharmacies in the area, such as CVS Pharmacy, ensuring easy access to medication and prescription needs. Additionally, there are various dining options like McDonald's and Chick-Fil-A, as well as cafes like Floyd & Blackie's and Panera Bread for enjoyable meals and socializing. For recreational activities, parks such as Field Day Park and Romare Bearden Park offer green spaces for relaxation and outdoor enjoyment. Overall, this neighborhood provides a mix of healthcare facilities, dining establishments, and recreational opportunities suitable for senior living.

Physicians

• South Point Family Practice PA (0.4 miles)
• Charlotte Eye Ear Nose & Throat Associates, P.A. (0.5 miles)
• Riverbend Family Practice-Mt. Holly (3.7 miles)
• Gaston Hematology & Oncology (5.6 miles)
• Eyecarecenter (5.7 miles)
• Carolina Asthma & Allergy Center PA (5.8 miles)
• First Care Medical Clinic (5.8 miles)

Restaurants

• McDonald's (0.6 miles)
• Chick-Fil-A (1 miles)
• McDonald's (3.2 miles)
• Sonic Drive-In (5 miles)
• Cook Out (5.3 miles)
• 1897 Market (5.5 miles)
• Bad Daddy's Burger Bar (5.6 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Shiv Pharmacy (2.7 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (6.6 miles)
• CVS Pharmacy (8 miles)
• CVS Pharmacy (8.2 miles)

Cafes

• Floyd & Blackie's (2 miles)
• Panera Bread (5.3 miles)
• Starbucks (10.2 miles)
• Jeni's Splendid Ice Creams (10.3 miles)
• Starbucks (10.6 miles)

Places of Worship

• South Point United Methodist Church (2.8 miles)

Transportation

• Concourse A (5.3 miles)
• The Club At CLT (5.4 miles)
• Admirals Club (5.5 miles)
• CLT Car Rental Center (5.5 miles)
• Main Concourse (5.5 miles)
• Concourse B (5.5 miles)
• Security Checkpoint D (5.6 miles)

Parks

• Overlook Neighborhood (8.6 miles)
• South Point Business Park (10.2 miles)
• Field Day Park (10.6 miles)
• Sedgefield Neighborhood Park (10.6 miles)
• Romare Bearden Park (10.8 miles)
• Little Sugar Creek Greenway (10.9 miles)
• Fourth Ward Park (11 miles)