National Home Health Care Corp in Scarsdale, NY

Pros

• The team was thoughtful, patient, and available for the family.
• They were responsive and showed genuine care about the well-being of their clients.
• The aides are fantastic and truly care, making a meaningful difference in grandparents' lives.
• Elder Care is an outstanding organization that is easy to work with and highly professional, with clear communication.
• The team provided quick responsiveness and high-quality care, delivering peace of mind.
• The Director offered thorough guidance and a personal, expert touch.
• They are unequivocally recommended by clients.

Cons

• It was described as one of the worst operations they've ever seen, with rude and unprofessional staff.
• Kristal Santiago allegedly hung up on callers and did not respond to voice or email messages.
• Kristal Santiago allegedly kept the exam and claimed she would fill it out for them.
• They concluded the agency was irresponsible and advised others not to waste their time.
• Some of the staff are very rude.
• The previous agency was described as a nightmare, with too many aides and ignored requests.

Review

National Home Health Care Corp in Scarsdale is best considered by families that need in-home health support with hands-on care coordination and are prepared to navigate potential bumps in customer service. The review landscape for this provider is clearly polarized: a small share of reviewers describe rude, unprofessional interactions and unresponsive communication, while other, more extensive patient testimonials point to the value of responsive, closely coordinated care when the relationship works. In practical terms, this agency may deliver the medical and practical support a loved one needs, but only if families insist on clear points of contact, strict service promises, and vigilant follow-through.

Those who should think twice before committing without additional diligence are families who prize consistently courteous communication and predictable, dependable service. The negative feedback highlights a real risk: encounters with staff who are abrupt or hard to reach can undermine confidence in the care plan, especially during a period of transition or post-acute recovery. If a family cannot afford gaps in communication or if a single lapse could jeopardize safety or medication management, exploring alternatives with more consistently reliable customer service may be wise. In short, this community calls for careful vetting and explicit expectations up front.

The strongest real-world takeaway rests on how care coordination can bend outcomes, but only when trust and contact are reliable. Across the broader review set, the most consistently praised providers are those that couple rapid responsiveness with organized nurse oversight, seamless staffing, and help navigating insurance or long-term care benefits. When families gain access to a single, accountable point of contact and a team that can coordinate hospital-to-home transitions, equipment deliveries, and ongoing assessments, stress levels drop and loved ones recover more comfortably. Those are the standards a family should demand even if the current provider shows potential weaknesses.

The red flags are concrete enough to demand a robust due-diligence plan. Ask for the exact escalation path: who handles after-hours questions, how quickly messages are acknowledged, and what guarantees exist for the continuity of care when staff scheduling or health emergencies arise. Probe whether there is a dedicated director or nurse manager who oversees your loved one's plan, and request written service-level agreements covering response times, scheduling flexibility, and the process for replacing aides if compatibility or performance becomes an issue. A specific concern noted in the reviews - disconnected or abrupt contact - should translate into a commitment to written communication protocols and guaranteed contact hours.

In a practical decision, compare this provider to the standout experiences documented with Elder Care Homecare, which repeatedly emphasize responsiveness, proactive nurse involvement, and seamless coordination with hospitals, medications, and insurance. Those benchmarks illustrate what excellent in-home care looks like and help families calibrate expectations. If choosing between options, prioritize agencies that can demonstrate a clear, 24/7 point of contact, consistent staffing, and a transparent plan for coordinating medical equipment and benefits. National may be a viable fit for families willing to enforce accountability and to negotiate precise service parameters, but the safer, more consistently reassuring path appears to be aligning with a provider that has demonstrated a track record of dependable communication and compassionate, stable care teams.

Now, translate these insights into action. Require a written care agreement with explicit performance standards, including intake timelines, nurse visits, and a guaranteed primary contact. Schedule direct conversations with the director or supervising nurse to outline the exact care plan, expected staffing assignments, and how changes will be managed. Check references not only for overall satisfaction but for consistency in communication and problem resolution. Verify licensing, insurance handling capabilities, and any limits on services during illness or holidays. If the promise of rapid staffing and tight coordination resonates, push for those outcomes in writing; if any doubt remains about reliability, shortlist Elder Care Homecare or other reputable providers as practical, lower-risk alternatives.

Restaurants

• Serafina (0.1 miles)
• Roosters Market (3.8 miles)
• Harvest on Hudson (4.6 miles)
• City Limits Diner (4.7 miles)
• Hudson Social (4.8 miles)
• Last Stop Bar & Grill (5.3 miles)
• Brrzaar (6 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.4 miles)
• Starbucks (3.2 miles)
• State Of The Art Coffee (4.4 miles)
• Nespresso Boutique at Bloomingdale's, Westchester (4.5 miles)
• Starbucks (4.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Value Drugs Eastchester (1.5 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Theaters

• Alamo Drafthouse Yonkers (1.3 miles)
• AMC Bay Plaza Cinema 13 (7.2 miles)
• AMC Port Chester 14 (7.7 miles)

Transportation

• Metro North - Bronxville Train Station (2.6 miles)
• Metro North - Hartsdale Train Station (2.8 miles)
• Metro North - Larchmont Train Station (3.5 miles)
• Pelham Station (4.1 miles)
• Metro North - Mt Vernon East Train Station (4.3 miles)
• Metro North - Dobbs Ferry Train Station (4.8 miles)
• Metro North - Harrison Train Station (5.1 miles)

Parks

• Memorial Park (3.4 miles)
• Hart's Brook Park & Preserve (3.4 miles)
• Uniontown Playground (3.6 miles)
• Manor Park (4.8 miles)
• Tibbets Park (4.9 miles)
• Rye Town Park (6.4 miles)
• Tallman Mountain State Park (6.4 miles)

Hospitals

• Montefiore New Rochelle Hospital (4.1 miles)
• Burke Rehabilitation Hospital (4.2 miles)
• White Plains Hospital (4.2 miles)
• St Vincent's Hospital-Westchester (5.2 miles)
• Northeast Medical Group Family Medicine - Rye Brook (6.8 miles)

Physicians

• Dickstein Cancer Treatment Center (4.3 miles)
• Weill Cornell Psychiatry at NewYork-Presbyterian Westchester Division (4.8 miles)
• HSS Westchester (4.9 miles)
• WestMed (5.3 miles)
• Digestive Disease & Nutrition Center of Westchester (5.4 miles)
• Babra Saeed (6 miles)
• Westmed Medical Group (6.3 miles)

Places of Worship

• The Riverdale Minyan (7.9 miles)