Home Instead - Missoula, MT

Pros

• The family is grateful for the care their mom received from Home Instead Missoula.
• Amber, the care coordinator, clarified services and scheduling, including ten-hour shifts.
• The caregivers arrive promptly and are thoughtful, loving, patient, and competent.
• They share nightly updates and leave careful notes, with a reliable point of contact.
• Sage, Beth, Isoa, and Taylor are appreciated for making a difference.
• The mom is happy with caregivers who are caring, engaging, and compassionate.
• The office team went above and beyond to support the transition to a new medication dispenser.
• The family feels at ease knowing Home Instead is in their corner and makes days brighter.
• Home Instead maintains good communication with the family and treats mom with respect.
• The caregivers feel like an extension of the mom, helping with what she can no longer do.

Cons

• Those seeking more than companionship would be extremely disappointed.
• The reviewer notes that nothing ever gets done.
• The reviewer would not recommend Home Instead to friends or family.

Review

The experiences shared about Home Instead Missoula paint a picture of deep gratitude and significant relief for families navigating the final chapters of a loved one's life. In one heartfelt account, overnight care was the crucial support their family needed during Mom's last days. A care coordinator named Amber came to the home to clarify what could be offered and how the process would unfold, and discovering there were ten-hour shifts available was a huge relief. Amber's willingness to spend substantial time with the family helped put everyone's minds at ease, establishing a sense of trust from the start.

The caregivers themselves are repeatedly described as prompt, attentive, and thorough. They arrived each evening on schedule, took the time to orient themselves to the home, and learned Mom's specific needs. Across multiple reviews, caregivers are characterized as thoughtful, loving, patient, and, importantly, competent. The teams ensured they had the family's phone numbers for nighttime reachability and provided clear communication. Each morning, before leaving, they shared how Mom's night had gone and left behind careful notes and observations that offered ongoing insight and reassurance.

Several individual caregivers are expressly thanked by name for the difference they made. Sage, Beth, Isoa, and Taylor are singled out for the care and warmth they provided, reinforcing how meaningful it is when caregivers connect with a loved one on a personal level. Families also note that the caregivers not only provided companionship but also contributed to a sense of safety and routine. For families living at a distance, the reliability and compassion of these caregivers offer a strong counterbalance to the anxiety that comes with being far away from a a vulnerable loved one.

The impact of Home Instead extends beyond direct caregiving to the broader experience of coordination and communication. One family highlights that the office staff went above and beyond during a transition to a new medication dispenser, a task that required careful attention and extra effort. The sense that Home Instead is "in her corner" and actively supporting the aging process at home helps ease the worry that can accompany long-distance caregiving. The consistent communication and thoughtful planning contribute to a feeling that Mom's days are brighter and more manageable with skilled oversight.

From the perspective of a caregiver, the organization is also described as a supportive and well-run place to work. A caregiver describes the Missoula team as extremely helpful and responsive to changing needs, with a strong sense of teamwork. They emphasize great training and a robust support structure, underscoring how the company's internal culture translates into high-quality care for clients. This viewpoint reinforces the idea that the quality of care is reinforced not only by individual caregivers but also by the training, leadership, and collaborative environment of Home Instead Missoula.

Long-term experiences with Home Instead are consistently positive as well. One reviewer notes three years of service, with 30?40 hours per week, during which Mom received good care and the family could enjoy respite time. They commend the organization for professionalism and responsiveness and specifically thank Roxie, their usual caregiver, for the dependable support. Another account describes Home Instead as wonderful for a mom, delivering relief and confidence that she is safe and well cared for.

Several reviews celebrate the flexibility, training, and overall standards of care that make Home Instead a trusted choice. Families mention the ability to adapt to changing needs, maintain good communication, and coordinate care that allows a mom to stay comfortably in her home, even with pets present. There is a strong sense that the Missoula team values the dignity and comfort of their clients while keeping families informed and involved. The consistent thread is that the staff's care feels personal and respectful, with a clear commitment to honoring the routines and preferences of each individual.

While the overall impressions are overwhelmingly positive, one review offers a cautious counterpoint based on a longer relationship with Home Instead. After hiring the service for 16 months at 30?40 hours per week to support a father, this reviewer describes a persistent problem: while multiple people check in and share responsibilities, there is a sense that tasks like cleaning and chores are not consistently completed, and the caregiving role risks becoming simply social presence rather than comprehensive assistance. The reviewer cautions prospective clients that if they expect more than companionship or basic supervision, they may be disappointed, and they would not recommend the service to friends and family in that context. This perspective serves as a reminder that experiences can vary, and it highlights the importance of clear expectations, robust communication, and alignment of services with specific needs.

Taken together, the stories from Home Instead Missoula form a compelling portrait of a service that many families rely on for compassionate, coordinated, and professional in-home care. Families repeatedly praise the care coordinators and caregivers for their reliability, empathy, and competence, as well as the open lines of communication that keep loved ones safe and informed. The organization is praised for its impact on daily life, its support for long-distance family members, and its ability to enable loved ones to remain at home with dignity. Whether in routine overnight care, transitions in medication management, or ongoing companionship and practical support, Home Instead Missoula is described as a dependable partner in caregiving, capable of making difficult days more manageable with warmth, expertise, and a strong team behind every shift.

Restaurants

• Forest Lounge (0.2 miles)
• IHOP (0.6 miles)
• McDonald's (0.6 miles)
• Old Chicago (0.6 miles)
• Popeyes Louisiana Kitchen (0.7 miles)
• Freddy's Frozen Custard & Steakburgers (0.7 miles)
• Cracker Barrel (0.9 miles)

Physicians

• Missoula Anesthesiology PC (0.8 miles)
• Grant Creek Family Practice (1 miles)
• Providence Medical Group Grant (1 miles)
• Coutinho Newton MD (1.1 miles)
• Miller Hayley Community Firstcare North Reserve Missoula (1.6 miles)
• Providence International Heart Institute - Montana Cardiology (1.8 miles)
• Mullan Medical Center Association (1.8 miles)

Cafes

• Florence Coffee Co. (0.8 miles)
• Starbucks (1 miles)
• Florence Coffee Co. (3.3 miles)
• Break Espresso (3.5 miles)
• Market on Front (3.7 miles)
• Le Petit Outre Breads (3.7 miles)
• Ducrey Chocolate Maker (3.8 miles)

Places of Worship

• Missoula Bible Church (1.1 miles)
• St Francis Xavier Church (3.3 miles)

Pharmacies

• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Albertsons Pharmacy (1.6 miles)
• Walmart Pharmacy (1.6 miles)
• Broadway Pharmacy (3.2 miles)
• Missoula Pharmacy (3.2 miles)
• Shopko Missoula Pharmacy (4.1 miles)

Hospitals

• Joint Repair Clinic of Montana (1.8 miles)
• Cancer Center-St Patrick Hospital and Health Sciences Cen (3.2 miles)
• Providence Surgery Center (3.3 miles)
• Village Health Care Center (4 miles)
• CMC Missoula (4.1 miles)
• St Patrick Hospital- Admin Area (4.2 miles)

Parks

• McCormick Park (3.2 miles)
• Evelyn Borg Johnson Park (3.7 miles)
• Bess Reed Park (3.8 miles)
• Kiwanis Park (3.9 miles)
• Greenough Park (4 miles)