Carol's Assisted Living

Pros

• The physical therapy staff were upbeat, caring and prompt.
• A few of the patient care and program staff were real jewels.
• Bingo, snacks, treats, rounds by staff and special programs benefited residents.
• The facility is described as a great place with quality care provided to seniors.

Cons

• They claim Libby Care Center provided the worst care they've seen, with no rehab and no skilled staff.
• They say the staff have no compassion or dignity and are extremely lazy.
• They allege residents were starved and given no liquids for days, with delays because the doctor was on vacation.
• They describe the facility as filthy, with scabs, dog hair, and food crumbs everywhere, not swept for weeks.
• They claim elder abuse, audio proof of irresponsibility, and theft, and criticize the director as biased and ineffective.
• They recount their grandmother's mistreatment: delayed physical therapy, an inaccessible bathroom with a commode, long waits for help, belongings rummaged and money stolen, loss of a CPAP mask, and pneumonia.
• They report a patient harmed by an aide, resulting in a broken leg and unnecessary surgery, and say the place is about money, not patients.
• They state investigations are being pursued and that the facility should be shut down.

Review

The collection of experiences shared about Libby Care Center of Cascadia paints a picture of a facility that elicits very strong reactions, ranging from deeply troubling allegations of neglect and abuse to occasional acknowledgments of care and competent therapy. Across multiple accounts, families describe a pattern of inadequate staffing, sanitation concerns, and a sense that residents were not always given the attention or dignity they deserved. One story recounts a sister, only 34 years old, whose admission to Libby Care Center ended with an ER visit and an emergency brain surgery in Kalispell weeks later, followed by months of continued care in another facility. The narrator insists this was the worst care they had seen, noting that "there is nothing about rehab here," and that skilled staff were in short supply. The overarching impression is that this facility failed to meet basic expectations for safety, timely care, and appropriate medical attention.

Several reviewers describe episodes that verge on neglect, including claims that a father was starved and "absolutely no liquids for 3 days," with staff reportedly arguing that their hands were tied until a doctor returned from vacation. The language used here is stark and angry, with references to being told that the situation was out of staff control and that the facility's operations placed lives at risk. Another reviewer depicts the place as filthy, with "scabs and dog hair and food crumbs up and down the hallways," and suggests that sweeping had not occurred in weeks. The fear and distress conveyed extend beyond occasional oversights to systematic concerns about whether residents were being cared for with compassion, or at all, on a daily basis.

Allegations about the leadership and administration add another layer of pressure to the narrative. One person criticizes the director as a "self-motivated guidance counselor," implying a disconnect between leadership and the core responsibilities of patient care. The reviewer suggests that the director "listens to one side of the story" and then acts impulsively, calling her "a joke." There are even stronger claims in other comments, including "Elder abuse proven," "Audio proof of irresponsibility and lack of compassion," and references to theft. Taken together, these statements convey a belief that the facility's governance and accountability mechanisms may be inadequate, with serious consequences for residents and their families.

The experience of a specific family with an elderly relative highlights ongoing concerns about daily living conditions and personal rights. They recount routine problems such as a non-handicapped-accessible shared bathroom, the need to use a commode in a patient room, and waits of an hour or more for help. Family members report that staff rummaged through the resident's belongings during admission and even took money, then allegedly denied there was ever such money in the wallet. The sense of insecurity around the handling of a resident's belongings, combined with inconsistent assistance and limited responsiveness, contributes to a picture of a facility where basic dignity and autonomy may be compromised. Additional distress is tied to medical equipment: the loss of a CPAP mask component, a three-day gap without CPAP, and reliance on oxygen instead of prompt notification and replacement, prompting questions about how promptly the facility communicates with families about medical needs.

Amid these strongly negative accounts, there are also mentions of more positive experiences that complicate the overall impression. One reviewer who was admitted in fall 2020 reports that the Physical Therapy staff were upbeat, caring, and prompt, and that some program staff were "real jewels." They acknowledge that administration and nursing were "slightly less than perfect," but still describe the programs as designed to broaden daily living and provide meaningful activities, with Covid-19 affecting the ability to deliver certain routines. They note that bingo, snacks, staff rounds, and special programs had a beneficial impact on their stay, suggesting that not all interactions with the facility were negative and that there were dedicated staff members who made a positive difference.

Other comments are more ambiguous, offering both praise and critique. A separate note states simply, "Great place with quality care provided to our Seniors!" alongside the cautionary reminder that if a patient tells a caregiver to stop because they are being hurt, the care should stop immediately. There is a clear concern expressed about a sister who allegedly sustained harm during care, resulting in a broken leg and the perception that unnecessary surgery might be looming without better oversight. This thread reinforces the central theme of the reviews: patient safety and well-being are paramount, and families are vigilant when they perceive risk or harm.

Taken together, these voices reflect a community split between fear and hope, with serious allegations about neglect, abuse, and unsafe conditions coexisting with instances of positive therapeutic engagement and compassionate caregivers. The reviews urge prospective residents and their families to be cautious and to seek comprehensive information about staffing, safety protocols, and oversight before making a decision about Libby Care Center of Cascadia. They also underscore the importance of independent investigations and accountability when questions about elder care, patient rights, and medical accuracy arise. In short, the narratives convey a strong demand for higher standards, better communication, and a renewed commitment to treating residents with dignity, respect, and timely, skilled care.

Restaurants

• Antler's Restaurant (0.2 miles)
• Diane's Restaurant (0.2 miles)
• The Pastime Bar (0.2 miles)
• Cabinet Mountain Brewing Company (0.2 miles)
• Dome Theatre & Drive In (0.2 miles)
• Mint Bar (0.3 miles)
• Rositas Express (0.3 miles)

Cafes

• Camp Creek Coffee Roasters (0.2 miles)
• Aunt T's Coffee Corner (0.2 miles)
• Montana Muffins (0.2 miles)
• 7 Seeds Specialty Coffee (0.4 miles)
• Hav-A-Java Espresso To Go (0.4 miles)
• Hav-a-Java (0.5 miles)

Parks

• Park & Recreation Department (0.2 miles)

Places of Worship

• Libby United Methodist Church (0.2 miles)
• Saint Joseph Catholic Church (0.5 miles)
• St Joseph Parish Hall (0.5 miles)
• Church of God (0.6 miles)

Pharmacies

• Rosauers Supermarkets (0.3 miles)
• Rosauer's Food & Drug (0.3 miles)
• Granite Pharmacy (0.9 miles)

Physicians

• Center For Asbestos Related Disease (0.3 miles)
• St John's Lutheran Radiology (0.4 miles)

Transportation

• Amtrak Station-LIB (0.3 miles)

Hospitals

• St John's Lutheran Hospital (0.4 miles)
• Cabinet Peaks Medical Center (0.5 miles)