Maxim Healthcare

Pros

• Maxim's staff are polite and work hard to match nurses to families.
• Maxim's nurses are fabulous and work well with children and their families.
• Maxim has been a true blessing for the child and the family.
• Maxim's customer service is outstanding - attentive, professional, and quick to respond.
• Maxim's nurses are professional and reliable.
• Maxim has made a tremendous difference in the family's lives through dedication and heart.
• Maxim has been with families every step of the way since day one.
• Maxim has helped navigate insurance challenges and supported the effort to secure Medicaid for medically complex children.
• For private duty nursing, Maxim comes highly recommended for compassion, professionalism, and expertise.
• Maxim caregivers go above and beyond and become a vital part of the family.

Cons

• The reviewer calls the place a joke and says Andy in the office never calls back regarding services.
• The reviewer notes the company is listed under their insurance as a HHA provider but will not accept their child for services that have already been approved.
• They allege that Andy told a prospective caregiver the reason their son would not be accepted (citing a HIPAA violation) and even offered her a job with another client, which they describe as unethical.
• They state they have yet to hear back on why their son can't be accepted.
• They warn others not to waste their time with this place.

Review

Maxim Healthcare Services is repeatedly described by families as more than just an agency - it feels like a dedicated partner in a deeply personal and often challenging journey. Across numerous experiences, families note that the staff are consistently polite, patient, and genuinely committed to finding nurses who are a strong fit for both the child and the family. The nurses themselves are praised for their professionalism, reliability, and ability to work harmoniously with the child and the household, giving parents a hard-won sense of peace of mind about who is caring for their loved one every day.

For many families, Maxim becomes a steady presence over months and years. One family has worked with Maxim for three years and calls the company a true blessing for their son and for the entire family. They highlight outstanding customer service - described as attentive, professional, and quick to respond - as well as caregivers who deliver high-quality care with compassion. The sentiment echoed by multiple reviews is that Maxim's team is not only capable but also genuinely invested in the child's well-being, which translates into peace of mind for anxious parents.

The transition from hospital to home for medically complex children is a recurring theme, and Maxim is consistently praised for guiding families through this daunting process. One parent recounts spending nearly a year in the hospital with a micro preemie and then coming home to ongoing respiratory issues that required continuous supervision. Maxim has been with them every step of the way since day one of coming home, helping to make a transition that would otherwise be overwhelming far more manageable. Beyond caregiver placement, reviewers emphasize Maxim's practical support - navigating insurance battles, securing Medicaid, and helping families understand and access benefits. The company is described as a true partner through chaos, providing not only nursing care but advocacy and strategic guidance.

Several testimonials highlight the people behind the care. Staff like Tyler, Andy, CiCi (Courtney), and Bryan appear repeatedly as pivotal players in optimizing care - for example, assisting with benefits, coordinating nurse placements, and ensuring that the chosen nurses are well-trained and aligned with the child's medical needs. Parents appreciate the willingness to listen, advocate, and adjust as needs change. The team's ability to balance clinical excellence with emotional support - helping families manage caregiver fatigue and the emotional strain of long-term care - receives frequent commendation. In short, Maxim is described as a partner who stays engaged, communicates clearly, and works tirelessly to ensure the family's care goals are met.

The overall tone across many reviews is that Maxim isn't just a service provider but a member of the family support system. Families speak of the company's mission as being focused on real-world outcomes: reduced stress, better continuity of care, and a sense that the child's care team truly understands and responds to the unique dynamics of their home life. Several reviewers emphasize how the company's staff go above and beyond in staffing and training, ensuring that nurses are not only qualified but also a good cultural fit for the household. This level of dedication, they say, translates into smoother daily routines and more consistent, high-quality care for the child.

Of course, no review collection is without its outliers, and one post presents a starkly different experience. In this account, the writer describes repeated difficulty with communication - specifically, a staff member named Andy who allegedly failed to return calls regarding services. The reviewer claims that despite insurance listing Maxim as a home health aide provider and prior approval of services, Maxim would not accept the child, and there were troubling interactions that the reviewer characterized as unethical and a potential HIPAA violation in how a job opportunity was handled. The negative feedback contrasts with the other overwhelmingly positive voices and underscores that experiences can vary, particularly around administrative processes and responsiveness. The reviewer asserts they did not receive a satisfactory explanation for the denial and urges others not to pursue Maxim.

Interestingly, there is also evidence of a tempered, corrective arc within the negative account. An update from the same family later describes receiving improved treatment - staff they encountered treated them with care and went above and beyond. This notes a potential for evolving, more positive interactions over time and suggests that individual experiences may shift as teams and processes adjust. Taken together, the mixed review landscape still sits within a broader pattern of praise for Maxim's compassionate care, with the caveat that prospective clients may wish to verify current practices and ensure clear lines of communication with the local office.

In sum, many families describe Maxim Healthcare Services as a trusted, compassionate partner in pediatric home nursing. The company earns high marks for its patient-first approach, careful caregiver matching, proactive support with insurance and benefits, and a culture of respect and accountability that makes families feel seen and supported. While a minority of reviews raise concerns about responsiveness or administrative hurdles, the prevailing narrative is one of gratitude and confidence: Maxim has helped medically complex children transition from hospital to home, build sustainable care teams, and navigate the challenging realities of long-term care with expertise, heart, and a shared commitment to their child's well-being. For families considering private duty nursing, Maxim's demonstrated strengths in care quality, advocacy, and family-centered support stand out as meaningful advantages, even as they encourage prospective clients to engage directly with the local team to ensure alignment of expectations and processes.

This area of Clayton, Missouri offers a variety of amenities and services that may be appealing for senior living. With several reputable restaurants, cafes, and pharmacies within close proximity, residents have easy access to dining options and healthcare resources. The presence of nearby parks provides opportunities for outdoor recreation and relaxation. Additionally, the convenient access to transportation options such as rental car services and public transit stations can make getting around the area more manageable. For medical needs, there are several hospitals and physicians' offices located within a reasonable distance. Places of worship in the vicinity offer spiritual support and community connections. Overall, this neighborhood in Clayton provides a well-rounded environment with convenient access to essential services for seniors looking to settle in the area.

Restaurants

• The Capital Grille (0.1 miles)
• MOD Pizza (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Chipotle Mexican Grill (1.4 miles)
• White Castle (1.7 miles)
• St Louis Bread Co. (1.7 miles)
• Arby's (2.5 miles)

Parks

• Shaw Park (0.6 miles)
• Tilles Park Neighborhood (2.5 miles)
• Wohl Recreation Center / Sherman Park (4.1 miles)
• Bar K (4.4 miles)
• Francis Park (4.6 miles)
• Blackburn Park (4.6 miles)
• Willmore Park (4.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Dierbergs (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Schnucks (2.4 miles)

Theaters

• AMC Esquire 7 (1.3 miles)

Physicians

• University Club Medical (1.5 miles)
• Barnes-Jewish Hospital (3.9 miles)
• Southwest Medical Center (4.6 miles)

Cafes

• Starbucks (1.6 miles)
• Blueprint Coff (1.9 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.6 miles)
• Starbucks (5.7 miles)

Transportation

• Zooline Railroad The Wild (2.5 miles)
• Metrolink North Hanley Station (5.1 miles)
• Enterprise Rent-A-Car (5.6 miles)
• National Car Rental (6.1 miles)
• Hertz Rent A Car (6.2 miles)
• Terminal 2 Parking (6.3 miles)
• Southwest Airlines (6.3 miles)

Hospitals

• Metropolitan St Louis Psychiatric Center (3.2 miles)
• St Louis Children's Hospital (3.8 miles)
• The Rehabilitation Institute of St Louis (4.2 miles)
• SSM Cardinal Glennon Children's Medical Center (5.4 miles)
• VA Medical Center Spinal Cord Injury Program (5.6 miles)
• St John's Mercy Surgery Center (6 miles)

Places of Worship

• Old Orchard Church (3.5 miles)
• St Ambrose Church (4 miles)
• St Ann Catholic School (4.4 miles)
• St Raphael the Archangel Church (5.2 miles)
• Christ the King Church (5.2 miles)
• St Johns Lutheran Church (5.4 miles)