Maxim Healthcare in Clayton, MO

Pros

• Their experience with Maxim Home Healthcare has been outstanding.
• Tyler, the recruiter, is consistently updating the family on changes.
• Heather, the day nurse, has been a saving grace, keeping everything updated and organized; she is an outstanding nurse and always on point.
• Mary, the fill-in nurse, is very kind and sings to Georgia, exposing her to a variety of music.
• Theresa, the night shift nurse, is consistently on her game; she is kind and open to talk, and she enjoys caring for Georgia even when she is awake late at night.
• Markel, the weekend nurse, has been absolutely fantastic, always kind to the family and caring for Georgia.
• Clients feel blessed to have such an amazing nursing team.
• Maxim is described as knowledgeable, understanding, and respectful; the staff is great.
• Families have found Maxim trustworthy for full-time care, with great communication and professional admin staff.
• The PDN care has been ongoing for over a year, with a team that accommodates schedules and helps find the best nurses; communication is great and scheduling is flexible.
• Maxim is loved like family and highly recommended.
• Nurses Artie Hamilton and Penny Elliot are praised for kindness, patience, and genuine care; they treat the child with respect and warmth and go above and beyond.

Cons

• The reviewer states the place is a joke.
• Andy at the office allegedly never returns calls regarding services.
• The company is listed under the reviewer’s insurance as a HHA provider but will not accept the reviewer’s child for services that had already been approved.
• Andy allegedly disclosed a HIPAA violation to a prospective caregiver and offered her a job with another client, an act described as totally unethical.
• The reviewer has not heard back on why their son cannot be accepted.
• They caution others not to waste their time with Maxim.

Review

Maxim Healthcare Services in Clayton, Missouri is best suited for families who need a trusted, hands-on home nursing partner to manage medically complex pediatric cases and other long-term home health needs. The community shines when a family relies on skilled, dedicated nursing delivered at home rather than a resident facility. The reviews consistently highlight transitions from hospital to home, ongoing respiratory or feeding challenges, and the need for intimate coordination between medical care and daily life. A stable core of nurses, Heather for daytime support, Theresa on night shifts, and Markel on weekends, creates a predictable, reliable rhythm, with Tyler the recruiter serving as a dependable conduit for changes and updates. For families seeking a hospital-grade nursing presence that remains embedded in the home, Maxim stands out as a top-tier option worth prioritizing.

Those who may want alternatives are typically families whose needs outstrip private-duty nursing, or who prefer a traditional, facility-based assisted living model with a fixed structure and single point of contact. The reviews reveal a broad spectrum of administrative experiences: some families sing the praises of responsive intake coordinators, flexible scheduling, and meticulous nurse matching; others point to gaps in follow-through, occasional delays, and a few contentious interactions. One account describes a lack of timely communication from an office contact, and another flags an alleged HIPAA-related misstep and staffing misalignment. For families seeking a seamless, ultra-predictable administrative experience, especially when insurance navigation or rapid staffing changes are frequent, these administrative inconsistencies may push toward considering other providers or a different care model.

On the service side, the core pros are compelling and repeatedly reinforced. The nursing staff is described as highly trained, compassionate, and deeply devoted to the child and family. The ability to continuously match the right nurse to a child’s evolving needs stands out as a decisive advantage, along with the agency’s willingness to adjust assignments as medical conditions change. Families consistently note strong communication about updates, clear organization, and prompt responsiveness from the nursing team. The ability to coordinate insurance, private duty benefits, and Medicaid support through a knowledgeable office staff turns potential complexity into a workable plan, translating medical care into practical, day-to-day stability. This combination, excellent bedside care paired with practical navigational support, creates a credible, dependable care partnership.

However, no review set is entirely without friction, and the most significant caveats center on administrative reliability. The recurring positive sentiment about nurses and care can be undermined by inconsistent office responsiveness and rigid or unclear processes. A particularly notable critique centers on delayed or incomplete communication from a specific office contact, suggesting gaps in the back-end system that can complicate access to services when needed. Another concern involves eligibility or acceptance decisions that seem out of step with prior approvals, which can erode trust in the overall process. These issues are not universal, but they are real enough to warrant careful diligence: prospective families should probe intake responsiveness, ensure there is a clear escalation ladder, and document service expectations up front to avoid painful miscommunications.

Despite these potential friction points, the balance of evidence strongly favors Maxim for families with critical private duty nursing needs and a willingness to engage actively in the care-planning process. The day-to-day experience described by families, continuous, attentive presence from Heather, Theresa, and Markel; patient, respectful treatment of the child; and a care culture that feels almost like family, delivers tangible benefits in terms of stability, reduced caregiver fatigue, and consistent medical oversight at home. The agency’s advocacy role in securing insurance and Medicaid support, plus the strategic matching of nurses to specific conditions, translates into practical advantages that can accelerate access to the right professionals and sustain a higher quality of life for both the child and the family unit. For families facing complex medical needs, these benefits are not theoretical; they produce measurable, meaningful relief.

In the end, Clayton families weighing Maxim should enter with clear care goals and a plan for ongoing collaboration. Seek a candid discussion about nurse availability, establish preferred nurse criteria, and request a direct point of contact for daily coordination. Request patient and caregiver references from families with similar medical profiles to understand how the agency handles hospital-to-home transitions, long-term care planning, and insurance navigation in practice. Clarify the process for adding or rotating nurses as needs evolve, and insist on a defined trial period with a written care plan, scheduling expectations, and a straightforward dispute-resolution path. When the match aligns, nurses who reassure and engage, an intake team that communicates effectively, and a system that can flex with changing medical needs, the Maxim model becomes a powerful, integrated extension of the family: compassionate, capable, and relentlessly focused on enabling the child to thrive at home while easing the parent and caregiver burden.

This area of Clayton, Missouri offers a variety of amenities and services that may be appealing for senior living. With several reputable restaurants, cafes, and pharmacies within close proximity, residents have easy access to dining options and healthcare resources. The presence of nearby parks provides opportunities for outdoor recreation and relaxation. Additionally, the convenient access to transportation options such as rental car services and public transit stations can make getting around the area more manageable. For medical needs, there are several hospitals and physicians' offices located within a reasonable distance. Places of worship in the vicinity offer spiritual support and community connections. Overall, this neighborhood in Clayton provides a well-rounded environment with convenient access to essential services for seniors looking to settle in the area.

Restaurants

• The Capital Grille (0.1 miles)
• MOD Pizza (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Chipotle Mexican Grill (1.4 miles)
• White Castle (1.7 miles)
• St Louis Bread Co. (1.7 miles)
• Arby's (2.5 miles)

Parks

• Shaw Park (0.6 miles)
• Tilles Park Neighborhood (2.5 miles)
• Wohl Recreation Center / Sherman Park (4.1 miles)
• Bar K (4.4 miles)
• Francis Park (4.6 miles)
• Blackburn Park (4.6 miles)
• Willmore Park (4.8 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (1.2 miles)
• Dierbergs (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Schnucks (2.4 miles)

Theaters

• AMC Esquire 7 (1.3 miles)

Physicians

• University Club Medical (1.5 miles)
• Barnes-Jewish Hospital (3.9 miles)
• Southwest Medical Center (4.6 miles)

Cafes

• Starbucks (1.6 miles)
• Blueprint Coff (1.9 miles)
• Starbucks (3.2 miles)
• Panera Bread (4.6 miles)
• Starbucks (5.7 miles)

Transportation

• Zooline Railroad The Wild (2.5 miles)
• Metrolink North Hanley Station (5.1 miles)
• Enterprise Rent-A-Car (5.6 miles)
• National Car Rental (6.1 miles)
• Hertz Rent A Car (6.2 miles)
• Terminal 2 Parking (6.3 miles)
• Southwest Airlines (6.3 miles)

Hospitals

• Metropolitan St Louis Psychiatric Center (3.2 miles)
• St Louis Children's Hospital (3.8 miles)
• The Rehabilitation Institute of St Louis (4.2 miles)
• SSM Cardinal Glennon Children's Medical Center (5.4 miles)
• VA Medical Center Spinal Cord Injury Program (5.6 miles)
• St John's Mercy Surgery Center (6 miles)

Places of Worship

• Old Orchard Church (3.5 miles)
• St Ambrose Church (4 miles)
• St Ann Catholic School (4.4 miles)
• St Raphael the Archangel Church (5.2 miles)
• Christ the King Church (5.2 miles)
• St Johns Lutheran Church (5.4 miles)