Apollo Medical Inc

Pros

• They have been great to work with for the last nine years.
• They are quick to respond and follow up when issues arise.
• They help with hospital discharge by accepting patients so they can go home sooner.
• Many return patients have good things to say about the service they received.
• They are highly regarded by clients and relied upon to assist with home care services.

Cons

• Apollo Medical is described as unprofessional, uncaring, and unreliable.
• The company allegedly schedules visits poorly, often with last-minute or no advance notice.
• Patients experienced no home visits or follow-up calls for extended periods, leaving them without guidance.
• The service is said to treat patients as if they are doing them a favor rather than providing a paid service.
• The Apollo website is criticized as incomplete and hard to access, with limited contact options.
• Leftover supplies, including a sharps container, were never picked up and disposal was deemed improper.
• Staffing shortages and illness were cited as reasons for missed visits and poor follow-through.
• Staff were described as rude when complaints were made.

Review

A mosaic of experiences emerges from several personal accounts about Apollo Medical Home Care, painting a picture that runs the gamut from deeply frustrating to genuinely satisfying. Taken together, the reviews reveal a service that can, for some patients, be a reliable ally in recovery and discharge planning, while for others it feels unreliable, disorganized, and poorly communicative. The common thread is the disruption that inconsistent scheduling and uneven staff availability can cause for people already navigating the strain of surgery and rehabilitation.

Several reviewers recount a troubling pattern of missed appointments and confusing or contradictory information about home physical therapy. One friend underwent surgery on March 27 and never received the promised in-home physical therapy; the therapy was expected the day after discharge, yet no one arrived. When someone did appear on the fourth or fifth day, they were astonished to learn there had been no prior visit at all, and the patient was told she would be contacted and a session arranged for the following Monday. The actual outcome was silence: no phone calls, no visits, and a sense that the service was not being held accountable for its obligations. The frustration is framed not merely as a scheduling inconvenience but as a potential risk to the patient's recovery, especially for someone who lacked a robust support network at home.

The second thread centers on a depiction of Apollo as unprofessional and uncaring, a service that sometimes seems to act as if it's doing the patient a favor rather than fulfilling a contracted obligation. A recurrent complaint across the stories is the scheduling policy itself: visits arranged with little notice, often "the night before" or mere hours before an anticipated home visit. This makes it nearly impossible for patients to juggle appointments with other responsibilities or to coordinate with caregivers and family members. The phrase "no call, no show" recurs, underscoring a pattern of communication failures that leave patients and their households in limbo, unsure whether anyone will show up or whether the care plan will be followed as intended. One patient summarized the sentiment by saying the company's behavior suggests they are doing you a favor rather than providing a service that has been paid for, a distinction that stings when recovery is already demanding.

Yet, the collection of experiences is not uniformly negative. There are unequivocally positive testimonials that highlight a different side of Apollo. A reviewer who describes themselves as permanently disabled and who has used Apollo services for nine years portrays a different reality: the company is praised for being easy to work with, quick to respond to concerns, and effective in supporting discharge planning. This long-term client cites reliable access to services and a willingness to engage across multiple needs, suggesting that for some patients Apollo delivers dependable care when systems are functioning smoothly. Another reviewer frames themselves as a long-time user who depends on Apollo weekly for a broad range of services and would enthusiastically recommend them. This person emphasizes the value of their relationship in helping patients transition from hospital to home and notes that many patients who return to Apollo have positive impressions of the services they receive.

In addition to the direct care experiences, at least one account focuses on logistical and administrative aspects of Apollo's operation, including website usability and office accessibility. This reviewer is frustrated with the website's limitations, noting that the St. Louis Creve Coeur office appears inaccessible online and preferring a web-based approach over phone calls for information. They recount a separate issue from March 2017, when services ended but leftover supplies - including a Sharps Container with used sharps - were not picked up. The explanation given at the time involved staffing problems and a lead nurse who was ill and had surgery, with plans for the regular nurse to collect the unused supplies. After months, the materials were discarded, and the reviewer expresses concern about the legality of disposing of sharps and their OSHA implications. This account underscores how operational bottlenecks - staffing illness, poor coordination, and incomplete transitions - can leave patients with hazardous leftovers and unresolved responsibilities.

A final thread among the reviews documents ongoing concerns about care coordination and communication from nursing staff. One reviewer notes that in less than two weeks, three different nurses visited, with the expectation that visits would be preceded by a phone call the night before - an expectation that was rarely met. The latest encounter included a no-call, no-show day, followed by frustration expressed when the patient called to complain, to which the staff allegedly responded with sarcasm. Taken together, these details reinforce a perception that, for some families, the day-to-day experience with Apollo hinges on which nurse happens to be on duty and whether the scheduling routine is honored.

When considered together, these reviews suggest a service with a dual reality: on one side, capable and reliable care that can support patients effectively, especially those who have established routines with the provider or who experience smooth discharge processes; on the other side, a pattern of missed visits, inconsistent communication, and staffing variability that can render the home-care experience chaotic and stressful. The negative experiences emphasize real-world consequences - delayed rehabilitation, uncertainty about when help will arrive, and the emotional toll of feeling ignored or dismissed when urgent questions arise. The positive experiences, by contrast, highlight that when systems function well, patients can receive timely responses, accessible assistance, and a sense of continuity across different aspects of home care.

For readers weighing Apollo Medical Home Care, the collection of reviews advises a careful, proactive approach. Ask explicit questions about scheduling policies and what constitutes a no-show, request confirmations in writing, and establish a clear point of contact for discharge planning and urgent concerns. Inquire about how leftover supplies and equipment will be cleaned up or recycled at the end of service, and discuss the proper handling and disposal of medical waste, such as sharps, to ensure compliance with safety regulations. If possible, verify a detailed care plan with expected visit times and who will be visiting, so families can prepare and coordinate support accordingly. The range of experiences suggests that while Apollo can be a strong partner for many patients, consistent communication, staffing reliability, and adherence to scheduled visits are essential for ensuring safe, effective home care that truly supports recovery.

This part of St. Louis, Missouri, offers a convenient and diverse range of amenities that cater to the needs of seniors. With multiple pharmacies such as Walgreens and CVS nearby, accessing medication and healthcare services is easy. The area also boasts a variety of dining options, including MOD Pizza and The Capital Grille, providing opportunities for socializing and enjoying meals out. Parks like Shaw Park offer green spaces for leisurely walks and outdoor activities. Access to medical facilities like University Club Medical and Barnes-Jewish Hospital ensures quality healthcare services are within reach. Additionally, there are various transportation options available including the Zooline Railroad and Metrolink North Hanley Station for convenient travel around the city. Places of worship such as St Ambrose Church cater to spiritual needs, making this area a well-rounded option for senior living in St. Louis.

Pharmacies

• Walgreens (0.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.7 miles)
• Schnucks (1.8 miles)
• Dierbergs (2.4 miles)
• Walgreens (2.5 miles)

Restaurants

• MOD Pizza (0.5 miles)
• The Capital Grille (1.2 miles)
• White Castle (1.4 miles)
• McDonald's (1.7 miles)
• Chick-Fil-A (2.2 miles)
• St Louis Bread Co. (2.5 miles)
• Chipotle Mexican Grill (2.5 miles)

Parks

• Shaw Park (0.9 miles)
• Tilles Park Neighborhood (2.9 miles)
• Wohl Recreation Center / Sherman Park (4.8 miles)
• Blackburn Park (5.5 miles)
• Bar K (5.5 miles)
• Francis Park (5.8 miles)
• Willmore Park (6 miles)

Physicians

• University Club Medical (2.3 miles)
• Barnes-Jewish Hospital (5 miles)
• Southwest Medical Center (5.7 miles)

Cafes

• Starbucks (2.4 miles)
• Blueprint Coff (2.7 miles)
• Panera Bread (3.5 miles)
• Starbucks (3.7 miles)
• Starbucks (4.7 miles)

Theaters

• AMC Esquire 7 (2.5 miles)

Transportation

• Zooline Railroad The Wild (3.7 miles)
• Metrolink North Hanley Station (4.4 miles)
• Enterprise Rent-A-Car (4.7 miles)
• National Car Rental (5.1 miles)
• Hertz Rent A Car (5.2 miles)
• Budget Rent A Car (5.3 miles)
• Terminal 2 Parking (5.3 miles)

Hospitals

• Metropolitan St Louis Psychiatric Center (4 miles)
• St Louis Children's Hospital (4.8 miles)
• The Rehabilitation Institute of St Louis (5.2 miles)
• St John's Mercy Surgery Center (5.3 miles)

Places of Worship

• St Ann Catholic School (4.1 miles)
• Old Orchard Church (4.4 miles)
• St Ambrose Church (5.2 miles)
• Christ the King Church (5.9 miles)