Woodland Village Nursing Center Personal Care

Pros

• The sister was treated with kindness, love and respect throughout her stay.
• Night staff were described as putting residents first, with a very considerate nurse who loves what he does.
• The staff were professional, friendly and helpful, and families felt at home spending meaningful time with their loved ones.
• Great care was reported, with good and warm food and friendly staff.
• The facility is conveniently located and offers visiting hours open to residents' needs.
• Woodland Village Nursing Center is recommended as a suitable place to care for a dying or incapacitated loved one.

Cons

• The staff are abusive and neglectful toward residents, including failing to feed someone after a stroke.
• The facility is severely understaffed and overworked, compromising safety and timely care.
• The food is terrible, often served cold, with unprofessional kitchen staff.
• Residents' belongings are frequently stolen, and basic hygiene and cleanliness are neglected.
• Staff are rude, fail to pass on messages, and do not adequately manage pain or coordinate care.
• There are claims of dishonest billing and threats to take or charge for residents' property.
• The facility is described as a "hell hole" and is advised to be avoided for any loved one.
• There are reports of patient abuse, including an attack by a CNA with a prior record.
• Night staff neglects severe patients.
• Discharge practices are questionable, including pressure to sign over ownership or pay bills.

Review

The collection of notes about Woodland Village Nursing Center reveals a strikingly mixed picture. On one end, there are heartfelt tributes to caregivers who treated loved ones with kindness, compassion, and respect, especially in the most difficult moments. On the opposite end, there are devastating accusations of neglect, abuse, theft, and a laundry list of systemic problems. Taken together, the reviews sketch a facility that can feel like a haven to some families and a place of real distress to others, depending largely on who is there, when, and which staff are assigned.

Several reviewers speak to moments of genuine care and warmth. One sister was described as being treated with "kindest, love and respect" during her year there, and another reader notes that the night staff often put residents' needs first, with at least one nurse described as deeply dedicated to her work. A resident who was mobile and later returned for a third stay praised the care, the warmth of the staff, and the overall experience, suggesting that, for some people, the facility provides attentive, responsive support and a sense of being well looked after. In addition, a former resident who knew Garry Pennington recounted a positive, inclusive atmosphere where staff were professional, friendly, and open-minded about different cultures and religions, making visitors feel welcome and at home. For these reviewers, Woodland Village can feel like a place where compassionate care is not just possible but present, and where family members can meaningfully participate in a loved one's life and routine.

Yet the other side of the ledger is harsh and unequivocal. A number of reviewers describe under-staffing, which they attribute to overwork and burnout among caregivers, and they report alarming lapses in basic care. Accounts range from meals arriving cold to residents being left unfed, to rooms and patients not being attended promptly. Some families allege egregious neglect, including incidents of a patient not receiving prescribed medications, delayed or ignored requests to see physicians, and a lack of timely assistance during the night. One deeply troubling account describes a father who suffered a stroke and was treated with neglect and alleged deception about rehabilitation services, including accusations of lying to an insurance company and attempting to bill the family for services not rendered. Other reports mention poor hygiene, loss of personal clothing, missing items, and even a patient being attacked by a CNA. The tone of several comments is emphatic and urgent: do not send a loved one here, and some statements go so far as to call for shutting the facility down.

There are also stories of inconsistent quality and communication. Some reviewers note that while there are genuinely capable staff members who seem to care deeply, the facility as a whole can feel chaotic, with messages not always passed along, and a sense that some departments (like physical therapy or pain management) are not meeting expectations. A few readers point to management or policy issues - suggesting that "new management" or structural changes could help improve the overall experience. The contrast between occasional praise and frequent complaints suggests a fluctuating environment where the experience may heavily depend on which shift is on duty, which team is assigned, and how consistently staffing levels are maintained.

The reviews also reflect a broader tension between gratitude for moments of kindness and dismay at repeated failures. Some reviewers express empathy for caregivers who are doing their best under difficult circumstances, while others insist that the facility's practices - such as how meals are served, how medications are administered, and how patients' personal belongings are protected - require serious scrutiny and reform. There is also the blunt assertion that the facility is not fit for purpose, with expressions of fear and anger at the possibility of a loved one experiencing harm, theft, or neglect, and a call for accountability and protective action.

Ultimately, Woodland Village Nursing Center emerges as a place of stark contrasts. For some families, it can be a space where care is thoughtful, respectful, and attentive, where medical staff and nurses provide meaningful support and a sense of community. For others, it becomes a site of pain and peril, where under-staffing, inconsistent care, perceived neglect, and troubling incidents erode trust and safety. The accumulation of reviews makes one thing clear: prospective families should approach with thorough due diligence - visiting in person, asking detailed questions about staffing levels and care protocols, verifying medication and rehabilitation practices, and assessing the facility's track record and responsiveness. It's a reminder that in long-term care, experiences can diverge dramatically from one family to the next, and the choice of facility carries heightened significance for both patients and their loved ones.

Physicians

• Memorial Diamondhead Diagnostic Center (0.2 miles)
• Diamondhead Family Medicine (0.2 miles)
• Memorial Physician Clinics Family Practice Diamondhead (0.2 miles)
• Seeside Optical & Eye Clinic (0.3 miles)
• Erin A Dewitt MD (0.4 miles)
• Diamondhead Urgent Care (0.4 miles)
• Beach Surgical Group (4.4 miles)

Hospitals

• Memorial Diamondhead DGNSTC (0.2 miles)
• Hancock Multi-Speciality Clinic (0.5 miles)
• Ochsner Medical Center (4.5 miles)
• Hancock Medical Physician Referral (4.8 miles)
• Select Specialty Hospital (15.8 miles)
• Memorial Hospital Auxiliary (15.8 miles)
• Select Specialty Hospitals (15.8 miles)

Pharmacies

• Diamondhead Health Mart Pharmacy (0.2 miles)
• CVS Pharmacy (0.4 miles)
• Pharmacy In The Bay (4.8 miles)
• Walgreens (4.9 miles)
• Waveland Pharmacy (5.6 miles)
• Malley's Pharmacy (9.3 miles)
• Long Beach Drugs (11.8 miles)

Restaurants

• The Red Zone (0.3 miles)
• La Rumba Mex Restaurant (0.7 miles)
• Cuevas Too (3.5 miles)
• Broke Spoke (4 miles)
• Krispy Krunchy Chicken (4 miles)
• Lazy Magnolia Brewery (4.1 miles)
• Cuz's Fresh Seafood & Po Boys (4.6 miles)

Places of Worship

• Most Holy Trinity Catholic Church (3.7 miles)
• Lagniappe Presbyterian Church (4.5 miles)
• Emmanuel Baptist Church (4.7 miles)
• Calvary Chapel Relief (4.7 miles)
• Faith Assembly of God (4.8 miles)
• Saint Augustine Seminary (5.1 miles)
• Mill Creek Baptist Church (16.3 miles)

Transportation

• Million Air (4 miles)
• Stennis International Airport (HSA) (4.2 miles)

Cafes

• Mockingbird Cafe (5.6 miles)
• The Ugly Pirate (5.6 miles)

Parks

• Lucien Gex Playground (6.4 miles)