4833 West 123Rd Street, Savage, MN 55378
For more information about senior living options: (866) 208-4318
Overall Review of Touching Lives Adult Day Services
Cons
The reviewer was disappointed that promises of more activities and community outings never materialized after months of waiting.- They criticized inconsistent daily notes for their nonverbal mother who was supposed to receive day rundowns.
- They found the lunches repetitive and barely nutritious, leading them to remove their mother from the program.
- The reviewer claimed the owner is primarily interested in making money rather than client happiness.
- They asserted the program charged an astronomical daily rate and then applied the contracted State rate despite the waiver.
Review
Touching Lives Adult Day Services in Savage, MN is best suited for families that need a straightforward day program and are prepared to supervise quality closely, especially when the client is nonverbal and relies on a caregiver for daily updates. The experience described emphasizes inconsistent programming over dependable communication or engaging activities, so it should not be the first choice for families seeking reliable daily notes, a robust activity calendar, or nutrition-forward meals. It may be considered only if other options are unavailable and the caregiver is ready to press staff for clear commitments and swift remedies when promises falter.
Those who should pursue alternatives are families needing transparent, predictable pricing, consistent daily reporting, and a proven track record of structured activities and outings. The absence of reliable daily notes is a critical red flag for caregivers who must gauge well-being and progress. If a program cannot provide routine communication, it undermines trust and complicates coordination with medical or therapeutic teams. Nutrition-conscious families should look for facilities with dependable meal plans rather than repetitive offerings.
The main drawbacks are decisive. Inconsistent daily notes leave caregivers guessing about a loved one’s day. Promised activities and outings failed to materialize after months, eroding the value of the program’s social and functional goals. Repetitive meals raise concerns about both nutrition and variety. Pricing adds another layer of frustration: a high daily rate contrasted with a contracted state rate for waiver clients raises questions about fairness and transparency and suggests a profit-driven posture rather than person-centered service.
Pros that could offset these issues are not evident in the account. The only potential upside, initial promises of more activities, disappears if programming never materializes. Therefore, the cons dominate the decision: inconsistent communication, under-delivered programming, unvaried meals, and troubling pricing. For families, value depends on demonstrable, repeatable outcomes, clear calendars, reliable logs, and transparent billing are non-negotiables.
Prospective families should demand verifiable evidence before enrollment. Request a current, posted activity calendar with dates and destinations; obtain recent daily notes or a compliant communication system; review sample menus for nutrition quality; secure a transparent pricing schedule with waivers and surcharges; and verify licensing and staffing ratios. Visit unannounced to observe interactions, meal service, and staff responsiveness. Speak with current clients or families about consistency and reliability, and insist on a written agreement tying promises to specific timelines and remedies if commitments are missed.
Based on the available information, Touching Lives Adult Day Services presents a high risk for families needing dependable updates, engaging programming, and fair pricing. For caregivers willing to push for accountability, the program could serve as a cautious stopgap, but the default recommendation is to pursue alternatives first. Interview competing providers, compare calendars and menus, and insist on measurable standards before committing a loved one. A disciplined, proactive approach will protect daily quality of life and minimize buyer’s remorse.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Private independent-living apartments with access to abundant nearby amenities (cafes, parks, pharmacies, physicians, restaurants, and a hospital).
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