1799 Hilo Avenue North, Oakdale, MN 55128
For more information about senior living options: (866) 208-4318
Overall Review of Care Plus Home Care I
Pros
A very nice lady greeted guests at the front.- The reviewer loves the staff and nurses at Care Plus.
- The reviewer would like to refer Care Plus to friends and family.
Cons
The service was atrocious.- Workers left without cleaning, asked for meds, and washed dishes with food on them, then put them away dirty.
- A worker put everything in the client's cabinets after washing dishes, as if it were a junk drawer.
- The supervisor came several times to determine how the client wanted things done, promising help that never materialized.
- After three months with the company, only one 3-hour session was completed properly; overall service was horrible.
- The client felt as if their legs had been chopped off by the provider, with several vulnerable adult reports filed.
- The intake staff were rude and disrespectful and would not take the client’s business.
Review
Care Plus Home Care I in Oakdale, MN is best suited for families who want in-home, one-on-one assistance backed by nursing oversight and a staff presence that feels approachable from the first point of contact. The model appears to hinge on personalized attention, with caregivers handling daily tasks, medication oversight, and in-home household support. This can work well for clients who can actively partner with supervisors to tailor care plans and monitor day-to-day performance. However, those needing rock-solid reliability and strictly consistent staffing should be prepared to explore alternatives. If the priority is a licensed, facility-style environment with predictable schedules and formal quality controls, this option likely falls short and deserves side-by-side comparison with other providers or with traditional assisted living options.
Yet the reviews reveal a troubling pattern. The most damaging account describes workers leaving, insufficient cleaning, improper handling of meds, and disorganized meal preparation, followed by a supervisor who visits only to gather information rather than ensure action. The absence of sustained follow-through, promises of help that never materialize, creates a sense of abandonment for a disabled client. One account even notes multiple vulnerable-adult reports filed by a caseworker, accompanied by professional misgivings from a registered nurse. Another reviewer cites an onboarding encounter marked by disrespect, suggesting onboarding friction that can color the entire experience. Taken together, these elements point to reliability and safety issues that cannot be ignored.
On the positive side, there is a demonstrated warmth in the hands-on care when the system functions. A front-desk contact described as very pleasant signals approachable communication, and the presence of competent nurses signals genuine medical oversight in the home setting. The strongest testimonial, loving the staff and nurses, indicates real care teams can deliver meaningful, supportive support. The mention of PCA choice in inquiry suggests a capacity to customize assistance, which matters for clients seeking more control over daily routines. In short, there is genuine capacity here; the challenge is converting it into dependable, day-to-day performance.
However, the gap between capability and consistency undermines the advantages. The best elements, skilled nursing support and focused personal attention, are precisely what families rely on, yet they do not consistently materialize in the negative reports. The most troubling patterns, untimely visits, inconsistent cleaning, mishandled medications, and a supervisor who promises help but delivers little, erode trust and raise safety concerns. For households where medication management, predictable scheduling, and a clean, safe living or care environment are non-negotiable, these risks outweigh the potential warmth of a friendly reception. In other words, strong staff can’t compensate for repeated lapses that threaten well-being and independence.
Those weighing options should consider alternatives: families needing steady staffing, transparent reporting, and proactive problem-solving should compare with other agencies or with licensed facilities that feature stronger quality assurance programs and measurable accountability. Before committing, seek references, verify regulatory history, and request a structured care plan with daily supervisor check-ins, careful caregiver matching, and a clear process for issue resolution. If choosing Care Plus, demand a guaranteed caregiver assignment, a written service schedule, and a defined trial period with an exit clause. The objective is a care arrangement that translates into reliable routines rather than sporadic successes.
Bottom line: Care Plus Home Care I can be a fit for households that value personalized, nurse-backed home care and are prepared to actively supervise and intervene when problems arise. For families requiring consistently dependable service with rigorous oversight, stronger boundaries, and safer day-to-day operations, exploring alternatives is prudent. A careful, staged engagement, starting with a formal assessment, followed by structured onboarding and a closely monitored trial, will reveal whether the positives can be sustained or if it is wiser to pivot to a provider with steadier performance and proven quality controls.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (15 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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