International Quality Homecare

3900 Fairway Place Nw, Rochester, MN 55901

For more information about senior living options: (844) 490-3973

3.1 from 12 reviews
5 stars
6
4 stars
0
3 stars
0
2 stars
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1 stars
5

Assisted Living

Overall Review of International Quality Homecare

Pros

  • pro They are very helpful and polite.
  • pro The staff are friendly and knowledgeable.

Cons

  • pro The company is described as highly misinforming both clients and employees.
  • pro It is said to have high turnover and severe communication problems.
  • pro The reviewer claims they were ripped off for mileage promised by a manager.
  • pro The company cannot retain workers because many clients are upset by lies and misinformation.
  • pro The reviewer views the company as the worst they have dealt with and says anyone who works there is nuts or a very bad person.

Review

On first glance, the account opens with praise for the people who work there. The reviewer notes that staff members are "very helpful and polite," calling them friendly and knowledgeable. That initial phrasing gives the impression of a team that is capable of delivering good service and engaging with clients in a thoughtful way. The tone at the outset feels positive, almost encouraging readers to trust the people behind the operation and to believe that, at least on the surface, competent care is possible and the staff are well-intentioned.

Yet that same voice soon pivots to a starkly different assessment. The reviewer doesn't merely question organizational efficiency; they claim that the whole system is undermined by widespread misinformation. According to the account, "clients that need the care are highly misinformed," and the same fate is said to befall the employees. This suggests a culture where important details about services, expectations, or policies aren't communicated clearly, leaving clients and workers alike operating in a fog of inconsistent information and unclear guidance. The discrepancy between polite, helpful staff and a broader pattern of miscommunication becomes a recurrent theme in the narrative.

The critique then broadens to a problem with how the company manages its people. The reviewer asserts that "the company goes through people like crazy," implying severe turnover and a revolving door of staff. This isn't just a human resources footnote; it's framed as a core weakness that destabilizes the organization. When employees leave rapidly and frequently, the result is shaky continuity, uneven service, and ongoing training gaps. The reviewer links this high turnover directly to the company's communication failures, painting a picture of an enterprise where information isn't consistently relayed downward to new hires or upward to management, contributing to a cycle of confusion and dissatisfaction among everyone connected to the business.

A particularly pointed accusation centers on trust and promises. The reviewer contends that the worst of the trouble comes from financial and contractual promises that were not kept. Specifically, they claim that they were "ripped off for mileage promised by manager." This detail highlights a pattern where commitments made by leadership aren't honored, eroding trust and fueling a sense that follow-through is unreliable. When promises - especially those relating to compensation or reimbursements - are broken, it compounds the existing concerns about miscommunication and mismanagement, making clients and employees question what else might be misrepresented or neglected.

As the complaints accumulate, the reviewer notes a cascading effect: the company "can't keep workers" because many clients are "very upset with being lied to and filled with bs when complaints are made." In other words, the dissatisfaction voiced by clients is not just about isolated incidents; it feeds back into staff retention. When clients feel deceived and the response to concerns feels dismissive or evasive, it creates a hostile atmosphere that drives workers away and makes it harder to maintain a stable, reliable team. The atmosphere described is one where dissatisfaction begets more turnover, which in turn worsens service delivery and reinforces the cycle of distrust.

The closing portions of the account emphasize the impact on client relationships. The reviewer remarks that they have not seen "long stay clients" persist, implying that people do not remain with the company for extended periods. This observation reinforces the broader claim of systemic issues: inconsistent staffing, poor communication, and a pattern of unfulfilled promises all contribute to a business environment where loyalty is hard to sustain and clients drift away. The refrain about ongoing deception and unhelpful responses to complaints underscores a climate where trust is brittle and problems are not met with constructive resolution.

Ultimately, the review culminates in a stark, almost accusatory verdict about employment at the company. The statement that "if you or anyone works for this place you have to be nuts and a very bad person" expresses a vehement rejection of joining the organization. It reflects a perception that the culture rewards nothing but risk and discomfort for employees, and it casts doubt on the integrity of leadership and the ethical underpinnings of daily operations. The language betrays a deep-seated frustration that goes beyond isolated incidents and points to an overarching condemnation of how the company treats both its staff and its clients.

Taken together, the account presents a complex portrait: a front-facing team described as courteous and knowledgeable, contrasted with a systemic pattern of misinformation, incessant turnover, and poor communication. The narrative suggests that promises - such as mileage reimbursements - are not reliably honored, and when complaints arise, responses are perceived as dishonest or dismissive. These elements coalesce into a negative overall impression, where client satisfaction and staff morale appear to be consistently compromised by management practices and organizational culture.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Rochester International (12 miles away) Rochester International (12 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Welcome to International Quality Homecare in Rochester, MN. Our assisted living community offers a range of amenities and care services to ensure that our residents have a comfortable and fulfilling living experience.

Our fully furnished apartments feature cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for your convenience. Each apartment also comes with a kitchenette for those who enjoy cooking their own meals. Housekeeping services are provided to help maintain a clean and tidy living environment.

Our community boasts beautiful outdoor spaces and gardens where residents can relax and enjoy the fresh air. We also offer move-in coordination services to assist residents with the transition into our community. Guests are welcome to join us for restaurant-style dining in our spacious dining room, where we accommodate special dietary restrictions.

Residents have access to a small library and can participate in resident-run activities as well as scheduled daily activities organized by our staff. Our mental wellness program is designed to promote emotional well-being among our residents.

At International Quality Homecare, we provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated caregivers ensure that each resident's diabetes diet is carefully managed, and medication management services are available for those who require them.

Our location in Rochester offers numerous amenities nearby for the convenience of our residents. With 8 cafes, 2 parks, 15 pharmacies, 11 physicians, 25 restaurants, 1 transportation service, 5 places of worship, 2 theaters, and 14 hospitals nearby, there is always something to explore and enjoy.

Come join us at International Quality Homecare in Rochester, MN - where quality care meets comfortable living.

Nearby Places of Interest

Places of Worship

  • Christ Community Church (0.3 miles)
  • Hosanna Lutheran Church (0.9 miles)
  • St Luke's Episcopal Church (2.8 miles)
  • Gloria Dei Lutheran Church (3.7 miles)
  • People Of Hope (4 miles)
  • Seventh-Day Adventist Church (5 miles)
  • Bethel Lutheran Church (5.5 miles)

Pharmacies

  • Walmart Pharmacy (0.5 miles)
  • Hy-Vee Pharmacy (0.9 miles)
  • Target Pharmacy (1.5 miles)
  • CVS Pharmacy (1.5 miles)
  • Pharmaceutical Specialties (3 miles)
  • Mc Be Co. (3.3 miles)
  • Weber & Judd Co. (4 miles)

Restaurants

  • Culver's (0.5 miles)
  • McDonald's (0.9 miles)
  • Broadway Bar & Pizza (1.3 miles)
  • Erbert & Gerbert's (1.3 miles)
  • Taco Bell (1.5 miles)
  • Leeann Chin (1.5 miles)
  • Applebee's (1.6 miles)

Hospitals

  • Olmsted Medical Center (0.9 miles)
  • Olmsted Medical Center (3.7 miles)
  • Southeastern Minnesota Emergency Medical Service (3.9 miles)
  • Francis Building - Saint Marys Hospital (4.5 miles)
  • Saint Marys Hospital (4.5 miles)
  • Joseph Building - Saint Marys Hospital (4.5 miles)
  • Mary Brigh Building - Saint Mary's Hospital - Mayo Clinic (4.5 miles)

Cafes

  • Caribou Coffee (1.5 miles)
  • Panera Bread (1.6 miles)
  • St James Coffee (1.9 miles)
  • Caribou Coffee (4 miles)
  • Caribou Coffee (4 miles)
  • Starbucks (4.1 miles)
  • Caribou Coffee (4.5 miles)

Physicians

  • Huber Eyecare (1.8 miles)
  • Rochester Family Eye Clinic (2.4 miles)
  • Reliable Medical Supply (3 miles)
  • Clear Wave Hearing Instruments (3.8 miles)
  • Rochester Metro (4 miles)
  • Hanger Clinic: Prosthetics & Orthotics (4.1 miles)
  • Psimos Oral Surgery (4.3 miles)

Parks

  • Essex Park (2.3 miles)
  • Silver Lake Park (4.6 miles)
  • Mayo Park (5.1 miles)
  • Field of Fun (5.2 miles)
  • Quarry Hill Park (5.3 miles)
  • Quarry Hill Nature Center (5.7 miles)

Theaters

  • CineMagic Hollywood Luxury Stadium 12 (2.3 miles)
  • CMX Cinemas Chateau 14 (3.8 miles)

Transportation

  • U-Haul Moving & Storage (3.9 miles)

Frequently Asked Questions

Where is International Quality Homecare?

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