9962 104Th Avenue North, Maple Grove, MN 55369
For more information about senior living options: (844) 490-3973
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Felicia was very kind and had a great sense of humor, putting the patient at ease. Jocelyn was amazing, funny, and kind, guiding the patient and offering comfort like a heated blanket. John the radiology technician stayed on task and checked in, helping the MRI go quickly. Christina Liaugaudas is highly recommended for pediatric care, delivering personable, patient-centered visits. Park Nicollet Maple Grove staff are professional, friendly, and dedicated to patient care. The nurses and doctors are very friendly and knowledgeable, providing excellent care. The Covid-19 vaccination process at Park Nicollet was efficient and professional. The receptionists and frontline staff are courteous and helpful, contributing to smooth visits.
Park Nicollet has to be the worst health care provider in Minnesota, if not the Upper Midwest. They have no customer service that will listen or address concerns. Getting labs done there is a nightmare; techs don't know how to draw blood without digging around. The administrative and scheduling systems are so bad that they cost patients significant financial and time loss. The front desk staff are rude, and some employees treat patients poorly based on race. Scheduling changes were made without notice, which is very disappointing. The radiology supervisor's behavior was disrespectful and condescending, including calling police over feedback. Wait times for appointments are incredibly long, with some waits up to a year for a dermatologist. They upcoded an annual preventive care appointment by nearly $300 and would not correct the billing error. The receptionist made sarcastic and insulting remarks about seeing a baby, which was inappropriate.PHC Maple Grove is best suited for families who prize a convenient, all-in-one health care environment where primary care, pediatrics, imaging, laboratory work, and urgent care sit under one roof. This campus earns its recommendation for those who want to minimize trips to multiple buildings and value a straightforward, approachable staff experience. The facility's one-stop layout, easy parking, and on-site lab and imaging services create a practical backbone for routine well-child visits, preventive care, quick testing, and episodic urgent care needs. When the system runs smoothly, the care feel is cohesive: friendly faces at the front desk, clinicians who explain what's happening, and a sense that the team is oriented toward the patient's whole health.
That said, certain families should consider alternatives or at least a cautious, checklist-driven approach before committing. The most glaring red flags across reviews are administrative and scheduling fragilities: long waits for appointments, inconsistent information from call centers, and miscommunications between departments. There are credible reports of billing errors or upcoding and a perception that the administrative systems lag behind the clinical excellence. For a family that cannot tolerate repeated phone holds, misfiled orders, or conflicting instructions about when and where to go next, these operational issues can eclipse the quality of medical care and erode trust.
The clearest positives come from the clinical side: many patients describe staff and clinicians as genuinely caring, professional, and responsive. Pediatric care, in particular, receives high marks for attentiveness and thoroughness, with several practitioners noted as thorough, personable, and attentive to parents' questions. Urgent care and radiology interactions can be smooth and efficient when the scheduling and orders align, and on-site imaging gives families quick, direct access without multiple transfers. Clean facilities, efficient check-ins, and a team that can make a procedure feel manageable are frequently cited as real strengths that offset the anxiety of medical visits.
However, the main cons do not disappear when the clinic is busy or the provider roster is strong. Systemic administrative deficiencies - arrayed across scheduling, billing, and data handling - consistently surface as friction points. Specific anecdotes include front-desk and scheduler experiences that feel impersonal or unhelpful, friction around orders and referrals, and instances where information does not traverse the care continuum as it should. On a practical level, this translates into avoidable delays, frustrated families, and the sense that excellent clinical care is undermined by an unreliable support structure.
For families weighing next steps, map out a practical visit plan rather than relying on a single encounter. Verify appointment availability with a named person, confirm where imaging or labs will take place, and ask for written confirmation of orders and their destinations. Consider testing the system with a routine visit - such as a well-child check or a straightforward lab - before placing higher-stakes decisions on the calendar. If a specialist is needed, inquire about current wait times and whether alternatives within the same network can offer timelier access. In short, the clinical team can deliver high-quality care; the admin side is where caution and proactive management are essential.
In the end, PHC Maple Grove delivers substantial value for those who want convenience, a strong clinical team, and a patient-centered environment within a single campus. Its strongest appeal rests with families seeking coordinated care, pediatric-friendly clinicians, and reliable imaging and lab services that reduce trips outside the facility. Yet for households where negotiation with schedulers, consistent billing practices, or timely specialty access are non-negotiables, it pays to assess alternatives or require a disciplined, documented plan for every visit. The right choice hinges on balancing the humane, capable care of the clinicians with the reliability of the administrative backbone that keeps the whole machine running smoothly.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (20 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.PHC Maple Grove in Maple Grove, MN is a premier assisted living community that offers a wide range of amenities and care services to its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared by our skilled chefs. Each apartment in the community is fully furnished, ensuring that residents feel comfortable and at home.
The community also boasts a beautiful garden and outdoor space where residents can relax, socialize, or engage in various activities. Housekeeping services are provided to ensure that the apartments are clean and well-maintained at all times.
At PHC Maple Grove, we understand the importance of staying connected, which is why we provide telephone and Wi-Fi/high-speed internet services to our residents. This allows them to easily communicate with their loved ones or engage in online activities.
Our highly trained staff is dedicated to providing personalized care to meet the unique needs of each resident. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our team also coordinates with healthcare providers to ensure that residents receive the necessary medical attention.
We understand that maintaining a healthy diet is essential for overall well-being. Therefore, we offer specialized meal plans including diabetes diets and accommodations for special dietary restrictions.
Transportation arrangements for medical appointments are available for added convenience. Residents can rely on us to ensure they reach their doctors' appointments on time without any hassle.
Aside from personalized care and amenities, PHC Maple Grove also focuses on creating a vibrant and engaging environment for our residents. We offer scheduled daily activities ranging from exercise classes to arts and crafts projects to keep everyone entertained and socially active.
Furthermore, our location presents numerous options for entertainment and convenience with cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship located nearby.
Choose PHC Maple Grove in Maple Grove, MN as your assisted living community for top-notch care, modern amenities, engaging activities, and proximity to various conveniences within the area.
PHC Maple Grove is located at 9962 104Th Avenue North, Maple Grove, MN 55369 in Hennepin County, Minnesota
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