212 1St Street South Po Box 7, Montgomery, MN 56069
For more information about senior living options: (866) 208-4318
Overall Review of Aging Services For Communities
Pros
The staff in the office and the driver are described as fantastic and wonderful.- Tonya communicates well and always tries to accommodate.
- The drivers are great, on time, and friendly.
- The company is very reliable and has wonderful drivers.
- The service is great for the community.
- The volunteers are great and the staff is helpful.
- The company is the best.
- Their work is great.
Cons
Two-faced management doesn't care about the staff there.- The manager says things to the clients, and clients tell employees what she said.
- The company can't keep good workers.
Review
Aging Services For Communities in Montgomery, MN is best suited for seniors who primarily need dependable transportation and friendly, practical support from a team that shows up with a caring attitude. The strongest draw is the day-to-day reliability delivered by available office staff and courteous drivers who consistently arrive on time and handle rides with a positive demeanor. For families, this means predictable pickups for medical appointments, errands, and social activities, backed by a responsive contact person who can coordinate schedules and accommodate reasonable requests. This service model suits older adults who live independently but rely on a trusted network to maintain routine and independence.
Those who should consider alternatives are individuals seeking hands-on, continuous care or highly stable, management-driven environments. The reviews reveal a discrepancy between front-line service and leadership, flagging two-faced management and a sense that staff morale suffers when leadership does not prioritize retention. If a loved one requires steady, long-term supervision, a consistent policy framework, or on-site clinical support, this provider may not meet those higher-care expectations. Families prioritizing transparent governance and minimal staff turnover will want to explore other options with clearer accountability and more uniform staffing.
The core strengths, friendly drivers, punctual morning pickups, and responsive office staff, often offset notable drawbacks by delivering tangible daily value. Clients repeatedly praise on-time service, reliability, and the willingness of personnel to accommodate needs, with Tonya highlighted as a standout communicator who repeatedly goes the extra mile. In practice, these elements translate into less stress around scheduling and more confidence that transportation and related support will occur as planned. Volunteers and other staff are described as helpful, reinforcing a culture of community support that many seniors value.
However, the main downside centers on management dynamics and staff stability. Claims of two-faced leadership and a perceived disregard for staff morale create a real risk of inconsistent service, especially if frontline personnel turnover accelerates or if directives from management shift frequently. For families relying on sustained, predictable interactions with the same providers, this inconsistency can erode trust over time. The positive experiences often hinge on particular staff members, underscoring that the weakest link, management culture, can ripple through scheduling, communication, and continuity of care.
To make an informed choice, prospective clients should have clear conversations about staffing and coverage. Key questions include: who is the primary point of contact for scheduling and problem resolution, and what is the fallback when that person is unavailable? What is the plan to ensure a consistent team for frequent rides, and how does the agency handle back-up drivers? Request a snapshot of typical daily operations, and ask for recent client references to gauge whether the current leadership approach translates into stable, quality service. Understanding the leadership philosophy and staff retention strategy matters as much as the day-to-day friendliness and punctuality.
The verdict is practical and focused: this community delivers genuine value for seniors who prize dependable transportation, courteous drivers, and a warm, community-minded atmosphere. The strong parity between office staff and drivers creates a workable, positive experience for many families. Yet the caveat about management style and staff turnover cannot be dismissed, because that dynamic has the potential to undermine reliability and consistency over time. For families needing straightforward, reliable mobility and a cooperative, welcoming team, this provider remains a solid option. If deeper continuity, steadier leadership, or on-site caregiving are priorities, exploring other options with a more stable governance structure is recommended.
21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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