1816 Yellowstone Trail, Brooklyn Park, MN 55444
For more information about senior living options: (844) 490-3973
Dr. Cassandra Garcia and Dr. Kathleen Pfaff are amazing. Nurse Linda was absolutely amazing and made patients feel comfortable during visits. The nurse who checked in was outstanding. Dr. Mary Erickson was amazing and took time to explain the treatment plan and options. The amazing nurse and Dr. Erickson are making a huge difference in how patients are treated. The scheduling process was quick and easy, and staff explored options to accommodate same-day care. Five-star service.
The front desk staff were rude and showed zero kindness toward patients. Scheduling and appointment management were chaotic, with cancellations and guidance changes without notice. Billing was confusing and included charges for services not performed, plus hospital-like fees at a clinic. Some nurses behaved with bad attitudes and unprofessionalism toward patients. Patients felt their concerns were not heard and appointments felt rushed. A doctor allegedly induced labor without patient consent, violating patient autonomy. Security was involved in encounters, signaling a confrontational atmosphere. A staff member was described as gaslighting and disrespectful, undermining trust in the clinic.The collection of experiences at this set of clinics reveals a clinic system with real strengths in medical care and palpable weaknesses in administration. On the positive side, several patients highlight clinicians who listen, problem-solve, and take a genuine interest in the well-being of those they treat. In particular, Dr. Cassandra Garcia and Dr. Kathleen Pfaff are repeatedly described as amazing and attentive, with one patient noting that Dr. Pfaff was gentle and that they felt cared for. Dr. Mary Erickson is also praised for taking time to explain treatment options and ensuring patients understood their plans, with a patient even calling the nurse and doctor a "huge difference" in how patients are treated. A nurse named Linda gets singled out for making a blood-draw visit feel comfortable, helping to distract from the procedure and providing a caring, supportive atmosphere. In short, when the care team has time and focus, patients feel seen, heard, and respected.
Yet this compassionate clinical staff sits in contrast to a number of persistent problems tied to the front desk, scheduling, and billing. Many reviewers describe the administration as rude or unhelpful, with repeated frustration over how patients are checked in, scheduled, and treated as they move through the system. One account from the Zane Avenue location describes front-desk staff as lacking kindness and engaging in confusing, sometimes hostile interactions - an experience that left a patient feeling cast aside and even yelled at when attempting to clarify instructions about where to check in or how long to wait. The tension isn't isolated to a single location; other patients recount similar frustrations about inconsistent behavior and a sense that the front desk staff are not aligned with the care they provide.
The front-desk and administrative issues extend into how appointments are managed. Several reviews point to scheduling snafus, cancellations, and poor communication surrounding appointments. One patient reported that an appointment they had scheduled over a month in advance disappeared from their MyChart records, with no notification or direct outreach from staff when the date approached. Another patient described being turned away or redirected at the desk due to scheduling problems or miscommunication, with the underlying impression that the clinic's internal processes were not reliably keeping patients informed. These kinds of issues can undermine trust and force patients to navigate a maze of notifications and re-scheduling in order to receive the care they sought.
A particularly thorny vein running through the reviews is billing and insurance. Several accounts describe a frustrating, sometimes opaque billing experience that complicates what should be straightforward visits. In one case, insurance for a child was reportedly verified and uploaded, yet the patient encountered an obstacle at check-in that required verbal reassurance and patience to proceed. Another patient notes a "hospital fee" charged for a clinic visit, a charge described as unaffordable and inconsistent with expectations for a standard appointment. The billing woes extend to unsolicited, mysterious charges that patients say resemble hospital stays in the bill for services that were never performed, leaving them to dispute the charges for months. The persistent feeling is that the administration is not fully aligned with the clinicians on the floor, and that patients bear the financial risk and confusion of miscommunication between computing systems, insurance, and billing departments.
All of this feeds into a broader impression of the patient experience: the quality of medical care can be first-rate when a patient lands with the right clinician - one who listens, explains, and collaborates on a plan - but the surrounding environment can derail that experience. There are explicit warnings from some reviewers to avoid the clinic altogether, or to expect a difficult time if you're counting on administrative support. The mixed verdicts also reflect location variability. Some patients report that after newer staff joined, customer service improved at times, while others still encounter the entrenched problems that have led to negative sentiments about front-desk interactions and billing practices, sometimes even overriding the positive experiences with providers.
In the end, the doctors and nurses who are praised for their empathy and thoroughness stand alongside a system that many patients describe as inefficient and at times hostile in its administration. The disease of problem-prone scheduling, confusing insurance handling, and opaque billing sits in stark contrast to the best medical care this clinic can offer. For those seeking care, the takeaway is nuanced: you can encounter outstanding clinicians who listen closely and partner with you on your health journey, but you should be prepared for potential friction at the administrative level - especially around scheduling, check-in, insurance verification, and bills. If you navigate with diligence - confirming insurance details, guarding against unexpected charges, and requesting direct follow-up with a supervisor when issues arise - you may still find the care you need, but it will likely require more persistence than one would hope.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Sabainah Healthcare I is an assisted living community located in the vibrant neighborhood of Brooklyn Park, MN. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
Our fully furnished rooms provide a cozy and welcoming atmosphere for our residents. They can enjoy delicious meals prepared by our skilled chefs in our spacious dining room, which also accommodates special dietary restrictions. Housekeeping services are provided to maintain a clean and organized living space.
Residents can relax and enjoy the outdoors in our beautiful garden or outdoor spaces. Wi-Fi/high-speed internet and telephone services are available to stay connected with loved ones.
Our dedicated staff assists with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure seamless medical care for our residents. Medication management is provided, along with diabetes diet support.
Transportation arrangement for medical appointments is available to make accessing healthcare easy and convenient for our residents. Additionally, we are conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Sabainah Healthcare I, we understand the importance of staying active and engaged. Therefore, we offer scheduled daily activities that cater to various interests and preferences.
Whether it's enjoying a meal with friends in our dining room or participating in engaging activities within and outside the community, Sabainah Healthcare I provides a warm and supportive environment for seniors seeking assistance with their daily needs while maintaining their independence.
Sabainah Healthcare I is located at 1816 Yellowstone Trail, Brooklyn Park, MN 55444 in Hennepin County, Minnesota
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