9244 Loch Lomond Court, Brooklyn Park, MN 55443
For more information about senior living options: (866) 208-4318
Overall Review of Lakeland Homecare
Cons
The driver was idiotic, picking his nose at green lights and slowing down traffic.- The agency is unprofessional, dishonest, and withholds pay.
- The agency did not pay workers for all hours worked and ignored inquiries about missing pay.
- This is wage theft; it is frustrating, stressful, and unacceptable.
- They take advantage of workers and show zero accountability.
- People should avoid this company.
Review
Lakeland Homecare in Brooklyn Park is best suited for families who need budget-conscious in-home PCA support and are prepared to supervise staffing and payroll closely. The value proposition rests on affordability rather than a polished, consistently reliable operations track record. In practical terms, the ideal client is someone who can tolerate gaps in professionalism and will insist on written agreements, frequent check-ins, and proactive problem-solving to keep care uninterrupted. For families that expect predictable scheduling, timely caregiver pay, and transparent accountability, Lakeland is unlikely to satisfy.
Those evaluating options should explicitly consider alternatives if reliable staffing and straightforward administrative practices are non-negotiable. Clients with complex medical needs, live-in requirements, or the expectation of a fully turnkey experience should look toward agencies with documented payroll compliance, stable caregiver teams, and swift responsiveness to concerns. The absence of clear, verifiable accountability is a red flag for anyone who cannot independently oversee payroll and scheduling.
The core red flags center on payroll and professionalism. A review highlights unpaid hours and what is described as wage theft, with ongoing attempts to obtain due compensation met by silence from the agency. That pattern signals a fundamental breakdown in trust and governance: caregivers may provide care, but the organization’s financial and administrative practices undermine consistency and long-term reliability. This is not merely a clerical hiccup; it is a systemic risk that can jeopardize continuity of care when staff reach a point of disengagement or distrust.
Interwoven with payroll concerns are questions about professionalism and basic safety. One report characterizes transport-related behavior by a driver as careless, slow, and distracting, implying that even logistics around care delivery could pose unnecessary risk. Coupled with the payroll disputes, these experiences suggest a broader quality problem: when administrative systems fail to support staff accountability, the day-to-day provision of compassionate, competent care is left exposed to friction and inconsistency. The net effect is a service delivery environment that feels unstable and difficult to rely on.
From a practical standpoint, the main pros, however lightly documented, do not meaningfully offset the significant cons. What little positive signal exists is overwhelmed by the certainty that caregivers cannot be counted on to be paid promptly, and by the perception that staff morale and engagement may suffer as a result. For families monitoring trust, safety, and continuity, the balance overwhelmingly tips toward caution. In-context judgments must prioritize payroll integrity and dependable communication as non-negotiables; without those, any perceived affordability is a hollow benefit.
For families still considering Lakeland, a disciplined due-diligence plan is essential. Demand a transparent, written payroll policy with verifiable payment records for all hours worked. Seek a named supervisor or administrator who will be accountable for staffing continuity and complaint resolution, and request current references from multiple clients. Audit a potential caregiver schedule for reliability and consider a short-term trial period with a clear exit clause. Finally, compare with peers that publish clear service standards, caregiver retention data, and a track record of timely payments. If those assurances cannot be demonstrated, refraining from enrollment is the prudent choice.
4 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (18 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Extensive amenities and 24/7 on-site nursing.
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