Hmong Senior Health Care in Brooklyn Center, MN

Pros

• The reviewer had a smooth onboarding when starting with the PCA agency in 2021.
• The reviewer did not encounter any issues at the outset with the PCA agency.

Cons

• The agency is described as shady and untrustworthy, with concerns raised that were not adequately addressed.
• They are the lowest paying PCA agency in Minnesota, offering $12–$14 per hour with no holiday, sick, or paid time off, unlike competing agencies.
• They never provided resources or training for new employees, and onboarding incentives were reportedly not properly credited.
• They failed to clearly disclose how much would be deducted for fidelity and bond insurance, with the reviewer alleging it is illegal to deduct such costs from earned income in this context.
• They did not provide training for mandatory electronic time-tracking, withheld information from Ucare recipients, and refused to pay for time and services already provided; several paychecks remained unpaid, and they stopped responding to inquiries.
• The reviewer characterizes the level of professionalism and business ethics as appalling and warns others to stay away.

Review

Hmong Senior Health Care in Brooklyn Center is best suited for families seeking in-home PCA support from a locally owned provider that speaks to a culturally nuanced approach. The arrangement can work well for seniors who want to remain at home and who value caregiver continuity and language familiarity when operations run smoothly. It promises direct access to personal care services and coordination with state-supported programs without the need for a move to a traditional facility. Yet the model carries substantial administrative risk that can derail care, making it a poor fit for households that demand flawless reliability and fully transparent business practices.

Those who should consider alternatives are families that require consistently reliable payroll, clear communication, and formal staff training. If timely pay, predictable scheduling, and explicit deductions are non-negotiables, seek agencies with explicit policies, fair benefits, and independent oversight. For seniors needing steady, medically oriented oversight, a licensed home care agency with strong governance or a traditional assisted living setting offering centralized management may deliver greater peace of mind and steadier care.

On the upside, there are signs of potential when the operation functions without friction. Some reviewers described smooth onboarding at the outset and indicated the capacity to access home-based care and general responsiveness when issues were not escalated. These positives suggest that, in the right moments, the service can meet basic expectations for personal care. However, the favorable signals are consistently overshadowed by persistent administrative gaps that undermine trust and continuity.

The most troubling red flags cluster around pay, training, and transparency. Reports describe the agency as among the lowest paid among comparable Hmong-owned providers, offering little to no holiday, sick, or paid time off, with training for new staff either minimal or absent. There are serious concerns about deductions for fidelity and bond insurance that were not clearly disclosed and, in some views, appear illegally structured as payroll withholdings rather than legitimate employer obligations. Payroll disputes, unresponsiveness, and a storefront that stops answering calls or returns messages compound the instability and raise questions about overall governance and accountability.

Those gaps decisively tilt the balance away from this option for families prioritizing stable care. The benefits of home-based care, personal attention, language and cultural alignment, and caregiver continuity, do not compensate for payroll volatility, opaque financial practices, and leadership that delays or avoids accountability. The risk of caregiver turnover grows, along with the potential for missed shifts and inconsistent supervision, which directly undermines safety and day-to-day quality of life. Alternative paths with tighter regulatory oversight, clearer compensation policies, and proven staff stewardship will typically deliver more predictable experiences.

Actionable steps guide families who still want to explore this community. Seek a detailed, written agreement that specifies pay rates, time-tracking methods, training commitments, and who covers fidelity and bond insurance. Request recent payroll records and a transparent dispute-resolution process, and verify state licensing with a designated supervisor or care manager available for ongoing oversight. Speak with current clients or families, corroborating references through state resources, and establish a probationary period with concrete milestones and check-ins. If these assurances cannot be delivered, prioritize licensed home care agencies with established governance or assisted living facilities that provide centralized management and consistent staffing. The bottom line is clear: home-based PCA support can be a good fit for the right family, but only with trustworthy leadership and dependable pay practices that safeguard continuity of care.

Pharmacies

• Walgreens (0.2 miles)
• Park Nicollet Clinic (1.2 miles)
• Walgreens (2.4 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3.4 miles)

Restaurants

• Culver's (1 miles)
• Big Louie's Bar & Grill (2 miles)
• White Castle (2.4 miles)
• Wendy's (2.6 miles)
• McDonald's (3 miles)
• McDonald's (3 miles)
• McDonald's (3.1 miles)

Cafes

• Caribou Coffee (1.7 miles)
• Starbucks (5.7 miles)
• Caribou Coffee (6.1 miles)
• Starbucks (6.2 miles)
• Starbucks (6.4 miles)

Parks

• Twin Lake Beach Park (1.9 miles)
• Pinebrook Park (4.1 miles)
• Silverwood Park (5.2 miles)
• Boom Island Park (5.9 miles)
• North Loop Dog Park (6 miles)
• French Regional Park (6.2 miles)
• Mill Ruins Park (6.9 miles)

Physicians

• Northwest Family Physicians PA (2.1 miles)
• Eyeklinic of Edinburgh (3 miles)
• Fairview Fridley Clinic (3.4 miles)
• Aesthetic Reconstructive Plastic Surgery (4.3 miles)
• Eye Care Center (4.3 miles)
• Suburban Radiologists (5 miles)
• Northtown Mall (5.2 miles)

Places of Worship

• Elim Church Center (2.8 miles)
• Fridley United Methodist Church (3.8 miles)

Hospitals

• Unity Hospital (4.4 miles)
• Regency Hospital (5.2 miles)

Theaters

• AMC Coon Rapids 16 (6.3 miles)