Hillcrest Adams

Pros

• One reviewer felt comforted knowing their loved one was supervised while maintaining a private room at Hillcrest Adams.
• A long-time client had previously received great care before recent management changes took place.
• The facility once had amazing staff who genuinely cared for the residents, providing a positive experience in the past.

Cons

• The staff is rude and unprofessional, leading to negative interactions with family members.
• The facility is understaffed and exhibits a lack of dedication to resident care.
• Residents are frequently overcharged, creating financial distress for families.
• Management demonstrates incompetence, lacking knowledge and customer service skills.
• There is a noticeable decline in the quality of care and communication since new management took over.
• The director of nursing shows no compassion and fails to remember residents' names after prolonged periods.
• Residents are unhappy due to the poor conditions and treatment received at the facility.
• Personal needs funds are not distributed properly, violating legal obligations.
• Families feel fearful for their loved ones' well-being in light of management's inadequate oversight and care standards.
• Overall dissatisfaction leads to recommendations against placing loved ones in this facility.

Review

The reviews regarding the facility reflect a significant degree of dissatisfaction from family members and friends of residents. Central to this discontent is an alarming reduction in both staff professionalism and overall care quality following a change in management. Many reviewers recounted distressing interactions with staff, particularly one named Lori, who was described as rude and dismissive. Such experiences have led to frustration for families attempting to ensure their loved ones receive proper attention—like confirming that a cellphone is activated—and they report feeling unheard when trying to communicate critical needs.

A common theme throughout these reviews is the perception that the new management lacks competence and compassion. Multiple reviewers reported experiencing issues with billing, highlighting that residents are often overcharged monthly without adequate explanations or resolutions. There seems to be a distinct lack of customer service, as complaints frequently bounced back and forth between different parties without answers being provided. One reviewer noted that upon contacting the billing department, they were directed back to another office, creating an unending cycle of confusion rather than satisfactory solutions.

Visitors expressed deep concern about the treatment of residents within the facility, describing conditions as "horrid." The staff are characterized as undertrained and uninformed about basic resident care practices. This impression has left family members worried not only about their loved ones’ physical well-being but also about their emotional experiences in an environment perceived as uncaring and chaotic. Reports suggest that some staff members displayed unprofessional behavior—such as not knowing residents' names despite months of contact—which further exacerbates anxiety among families entrusting their loved ones to this facility.

The overall atmosphere emanating from these accounts paints a picture of disarray within the institution. Many reviewers lamented the loss of dedicated staff who once provided genuine care and connection with residents. The abrupt change in leadership appears to have alienated both employees eager to help and families seeking reassurance regarding their loved one's care. It’s suggested that this has led to increased turnover rates among competent staff who left due to poor workplace conditions fostered by new management.

Compounding all these issues, several individuals referred specifically to food quality and general living conditions, claiming they were substandard or even unacceptable for residents paying significant monthly fees. This notion raises ethical concerns surrounding how funds allocated for resident care are being utilized since families expect proper nourishment alongside emotional support in exchange for payment.

Despite these overwhelmingly negative assessments, there remains an echo from past experiences where residents received good care prior to recent changes in management. One reviewer fondly recalled how well-prepared their mother had been cared for at Hillcrest Adams during her time there before managerial shifts occurred—a stark contrast compared with current sentiments voiced by those recently affected by new policies or personnel.

In conclusion, it’s evident that numerous aspects need urgent attention within the facility—from improving staff training and communication practices down through ensuring stability among leadership roles—to rebuild trust among family members concerned for their loved ones’ safety and happiness in such residential settings. Until improvements are made or structures reevaluated, many recommend prospective residents—and their families—look elsewhere for compassionate, knowledgeable nursing home options more attuned to the needs of vulnerable populations requiring specialized care.

Located in the heart of Hibbing, Minnesota, this neighborhood offers a variety of amenities and services that cater to senior living needs. Within walking distance, you will find Wesley United Methodist Church, Blessed Sacrament Church, and several other places of worship for spiritual fulfillment. The area also boasts a diverse selection of restaurants such as Homer Tavern, The Rhythm Deli, and Bobby the Greek's Original Gyros for dining options. For recreational activities, there are parks like Hibbing Park and North Hibbing Dog Park nearby. Transportation options include Tac Tran and Hibbing Taxi for easy access to medical facilities like Fairview Range Billing Service and Fairview University Medical Center Mesabi. With pharmacies like Lerch Brothers and medical professionals such as Anastas Provatas, MD in close proximity, this neighborhood provides a convenient and welcoming environment for senior living.

Places of Worship

• Wesley United Methodist Church (0 miles)
• Blessed Sacrament Church (0.3 miles)
• Blessed Sacrament Parish (0.3 miles)
• Open Door Church (1.4 miles)
• Grace Lutheran Church Lcms (1.6 miles)
• Connect Kids (1.8 miles)
• Abundant Life Church (1.9 miles)

Restaurants

• Homer Tavern (0.1 miles)
• The Rhythm Deli (0.1 miles)
• Bobby the Greek's Original Gyros (0.2 miles)
• Crown Ballroom (0.2 miles)
• Courtyard (0.2 miles)
• New China Buffet (0.2 miles)
• Sammy's Pizza & Restaurant - Hibbing (0.2 miles)

Parks

• Hibbing Parks & Recreation (0.1 miles)
• Hibbing Park (0.5 miles)
• North Hibbing Dog Park (1.4 miles)
• Vic Power Park (1.5 miles)
• Playground (5 miles)
• Long Year Lake Park (5.8 miles)
• Keewatin City Park (6.6 miles)

Cafes

• Sunrise Deli (0.2 miles)
• Sunrise Bakery (0.3 miles)
• Mesaba Java (1.2 miles)
• Caribou Coffee (1.8 miles)

Transportation

• Tac Tran (0.3 miles)
• Mesabi Regional Medical Center Heliport (1.1 miles)
• Hibbing Taxi (1.4 miles)
• U-Haul (1.6 miles)
• Storage on the Move (1.8 miles)
• Z - Taxi (5.3 miles)
• U-Haul Neighborhood Dealer (6.7 miles)

Pharmacies

• Lerch Brothers (0.5 miles)
• Baron's Pharmacy - Hibbing Family Medical Clinic (1.2 miles)
• Baron's Pharmacy (1.2 miles)
• Baron's Pharmacy - Fairview Mesaba (1.2 miles)
• Super One Foods (1.2 miles)
• Thrifty White Pharmacy (1.3 miles)
• Thrifty White Drug (1.4 miles)

Hospitals

• Leisure Hills Of Hibbing (0.7 miles)
• Radiation Therapy Center-Fairview (1 miles)
• Fairview Range Billing Service (1.1 miles)
• Fairview University Medical Center Mesabi (1.1 miles)
• Duluth Clinic-Chisholm (5.2 miles)
• Fresenius Medical Care (19.1 miles)

Physicians

• Anastas Provatas, MD, Hematology /Oncology - Leading Physicians of the World (1.2 miles)
• Rudberg Susan Fairview Mesaba Clinic Hibbing Hibbing (1.2 miles)
• Hanger Clinic: Prosthetics & Orthotics (1.2 miles)
• Fairview Mesaba Clinics (18 miles)
• Eveleth Iron Range Clinic (19.1 miles)