10875 Settlers Lane, Hanover, MN 55341
For more information about senior living options: (844) 490-3973
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The staff at Volante made her feel like she truly mattered. The care she received was exceptional. The team demonstrated great communication and had lovely staff. The facilities were well thought out, spacious, and filled with light.
The staff were uncaring, with terrible food and charges billed for care not provided, and English was not a primary language for most staff. Lights were shut off after dinner to push residents to their rooms; there were no activities, and outdoor access was restricted without staff. There was a revolving door of management and staff, with the few good employees not lasting long. At least three residents died after experiencing falls, and others were moved out by families within weeks due to medication errors. Multiple abuse and neglect reports were filed with the Minnesota Adult Abuse Reporting Center, some substantiated by the state against two employees who were simply moved to another floor. Video evidence and DHS findings (black marks) were cited to support the allegations. The company sent a threatening legal action letter after a loved one's death to collect a remaining balance, which was seen as cold and inhumane. Ongoing issues included rate hikes, disorganization, and coldness toward residents and families, described as a stain on the senior care community. Administration was accused of shifting responsibilities onto families rather than owning them, though setting boundaries helped.Volante Senior Living presents a picture of contrasts, with some families recounting deeply positive experiences and others recounting troubling lapses that left them feeling unheard and stressed. On one end of the spectrum, a family member describes a level of care and attentiveness that left a lasting impression. The staff are portrayed as genuinely caring, and the overall experience for their mother felt personal and respectful. The reviewer emphasizes that the staff made mom feel she truly mattered, noting exceptional care and saying that leaving Volante felt like moving away from family. The gratitude given here is sincere and specific, highlighting the emotional resonance of receiving compassionate, attentive care during a difficult health phase.
In stark contrast, other families have shared accounts that paint a very different day-to-day reality. One reviewer describes a grim experience for their mother who lived at Volante for about a year, using blunt language to convey dissatisfaction with the facility. The criticisms span multiple domains: uncaring staff, subpar or inconsistent food, and concerns about charges for services that were not delivered. Language barriers are cited as a challenge because English was not a primary language for many staff members, which allegedly contributed to communication difficulties. Additional operational concerns are raised, including the lights being shut off after dinner to push residents to their rooms, a lack of activities, and restricted access to a completely secure outdoor area without staff presence. The reviewer also notes a revolving door of management and staff, with a few dependable employees reportedly not lasting long, including both local and corporate leadership. The acuteness of these concerns is underscored by reports that several residents died after experiencing falls, and others were moved out by family within weeks due to medication errors. This review also references multiple abuse and neglect reports filed with the Minnesota Adult Abuse Reporting Center, which allegedly resulted in substantiation involving two employees who were simply moved to a different floor after the reports were filed. The reviewer mentions video evidence and DHS findings as further support for their negative claims, urging others to check the department's marks.
Those serious concerns are not presented as isolated incidents but as a pattern that affected the actual day-to-day experience for residents and their families. The reviewer's insistence on state findings and internal documentation suggests a perception that issues were systemic rather than incidental. The emphasis on a "revolving door" of staff and management, compounded by incidents of falls and medication errors, creates an impression of instability. In the same breath, the reviewer casts doubt on the adequacy of oversight and accountability, implying that necessary protections and consistent quality of care were not consistently in place. The use of terms like "abuse/neglect reports," substantiation, and DHS markings contributes to a narrative of consequences beyond mere dissatisfaction, pointing to formal inquiries and documented concerns.
Alongside these deeply critical accounts, other families report clearly positive experiences with Volante. A separate set of comments celebrates the team and the property, highlighting strong communication and lovely staff. One reviewer, writing about Volante Senior Living as the company that owns the facility, shares a positive memory of their father's three-year residency. Even after his death, they recount that Volante sent a letter two weeks later, but instead of condolences, the letter threatened legal action if the remaining balance on the father's account was not paid, despite the reviewer noting a payment already made days earlier. This anecdote underscores a perceived mismatch between compassionate care on the ground and the firmness of administrative or financial procedures. The reviewer describes the approach as cold and inhumane, criticizing the company for what they view as a lack of empathy during a time of loss. They attribute a broader pattern to the organization, citing constant rate hikes, coldness toward residents and families, and disorganization, and they dub Volante a "stain in the senior care community" for those behaviors.
Despite the negative orientation of several accounts, there is also positive feedback about the physical environment and some administrative experiences. Reviewers note that the facilities are well thought out, spacious, and filled with light - qualities that can significantly influence the daily living experience for residents. When it comes to administration, though, one reviewer describes a hurdle course of adding and clarifying boundaries with staff, ultimately finding that once boundaries were established, the experience improved. Their experience suggests that, even in a facility with notable operational and interpersonal challenges, constructive boundaries and clear expectations can help align staff performance with family needs. This mixed but candid portrayal reflects the complexity that often accompanies long-term care facilities, where outstanding moments of compassionate care can coexist with administrative friction and safety concerns.
In summary, the Volante community appears to evoke a spectrum of experiences. Some families speak to the warmth and dedication of caregivers and the sense that their loved ones were treated with genuine respect and attention. Others recount serious complaints about staff behavior and competence, clinical issues like medication errors, safety concerns, and distressing encounters with administration and billing practices. The juxtaposition of these experiences - one where care feels like family, and another where systemic concerns and profit-driven communications clash with grief and trust - paints a multifaceted portrait of Volante Senior Living. For families exploring this option, the stories underscore the importance of visiting multiple times, meeting staff across shifts, reviewing recent inspection or state findings, and asking hard questions about safety, activities, language support, billing practices, and how management responds to concerns when they arise.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Bridgewater At Hanover in Hanover, MN offers a range of care services and amenities to cater to the needs of its residents. With independent living and memory care options, this community provides personalized care and support for individuals requiring assistance with daily living activities or specialized memory care.
Residents can enjoy a host of amenities including a beauty salon, cable or satellite TV, dining room, fully furnished accommodations, a garden, housekeeping services, indoor common areas, a kitchenette, move-in coordination assistance, outdoor spaces, telephone service, and Wi-Fi/high-speed internet access. These amenities are designed to promote comfort and convenience while fostering a sense of independence.
The care services provided at Bridgewater At Hanover ensure that residents receive round-the-clock supervision and assistance with activities of daily living. This includes help with bathing, dressing, transfers, medication management, meal preparation and service. The community also offers specialized programs for individuals with mild cognitive impairment or dementia.
Residents can engage in various activities tailored to their interests and preferences. Community-sponsored activities as well as resident-run events are organized regularly. Devotional activities offsite provide spiritual enrichment while scheduled daily activities keep residents engaged and active.
Bridgewater At Hanover is conveniently located near parks where residents can enjoy the outdoors. In addition to that, there are multiple pharmacies nearby to ensure easy access to medications and healthcare services. Restaurants in the vicinity offer dining options outside the community, while places of worship nearby allow residents to attend religious services if desired.
At Bridgewater At Hanover in Hanover, MN older adults can find an assisted living community that provides comprehensive care within a comfortable environment while promoting social engagement and fulfilling experiences.
Bridgewater At Hanover is located at 10875 Settlers Lane, Hanover, MN 55341 in Wright County, Minnesota
Bridgewater At Hanover's comprehensive range of features is designed to support residents with dementia or Alzheimer's by addressing their unique needs effectively. Assistance with dressing, bathing, and transfers ensures that residents maintain dignity and comfort while receiving necessary help for activities they may struggle with. Medication management is critical in preventing potential complications from missed doses, while meal preparation and service involve tailored nutrition that caters to individual dietary requirements. The arrangement of transportation for medical appointments enhances access to essential healthcare services, and coordination with healthcare providers streamlines communication regarding the resident's health status. Around-the-clock supervision ensures safety and security, minimizing the risk of wandering or accidents, while specialized memory care programming and a mental wellness program provide structured engagement tailored to cognitive levels. Additionally, support for mild cognitive impairment helps address early signs of memory challenges proactively, fostering an environment conducive to maintaining cognitive function and overall well-being.
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