761 Prentice Street Unit 3, Granite Falls, MN 56241
For more information about senior living options: (844) 490-3973
John-Mark is the absolute best. It is a great company for in-home healthcare needs and PCA employees. Caring professionals provide badly needed in-home services for vulnerable adults and the elderly. The management and the nurses sincerely want to make a positive difference in people's lives.
ACCRA is accused of not paying submitted expenses and failing to reimburse them. Payroll is consistently late, causing financial hardship for employees and caregivers. The company is described as extremely unorganized and not knowing what it is doing. ADT services have been cut off due to unpaid bills, with reimbursements for expenses left unpaid. Management is blamed for underinvesting in the business, leading to loss of clients and workers. Customer service is rude, unhelpful, and unresponsive; calls are not returned and representatives interrupt or hang up. Timesheet submission processes are changed repeatedly without clear communication, risking underpayment. The app/portal is unreliable and buggy, with frequent login/logout issues. Reviewers claim excessive or hidden fees and inconsistent payments, labeling the organization as untrustworthy. Some reviews say not to trust ACCRA to help with disabled children or to pay expenses on time.There is a pervasive sense of frustration and dismay across many experiences with ACCRA as a Fiscal Management Services (FMS) provider. A steady drumbeat runs through the feedback: payroll is late, reimbursements for expenses are routinely delayed or never paid, and the administrative machinery seems chronically overwhelmed. Several reviewers describe the situation as a "hot mess," noting that expenses submitted for disabled care and parent pay - critical for families managing at-home support - often go unpaid or get stuck in a bureaucratic loop. The overarching impression is that promises and communications do not match reality, leaving clients and caregivers in a constant state of uncertainty about when - or even if - their compensation and reimbursements will arrive.
Payroll issues sit at the center of most complaints. Reviewers report late paychecks on a recurring basis, with some saying they are paid late every pay period and others that the system requires constant nagging to obtain even basic information. One person described submitting time that seemed to be altered or shortened without clear justification, wondering if normal hours were being paid at all or if two hours were being deducted without explanation. The frustration is compounded by repeated difficulties in getting timely answers: long hold times, inconsistent information, and an impression that payroll "refuses to contact us if there's a discrepancy." In several accounts, employees are left waiting for crucial documents like W-2 forms, further underscoring a breakdown in communication and reliability at the payroll level.
Expense reimbursement is another major pain point. Reviewers repeatedly say they have submitted expenses for reimbursable items related to disabled family members, only to face long delays or complete nonpayment. Some recount that reimbursements for the prior waiver year were never processed, sometimes surfacing only after a critical service interruption (such as an ADT bill). The sense conveyed is that there is little accountability for why funds are not disbursed, and that the expectation of timely reimbursement is not met. The emotional impact of this is significant: families describe having to fight every step of the way to obtain funds they were promised, which compounds the stress of caring for a disabled child or elderly relative.
Administrative and customer service shortcomings further exacerbate the ordeal. Several reviewers describe a stale pattern of unresponsiveness, poor communication, and staff turnover that makes it hard to get needed assistance. The critique extends beyond payroll and reimbursements to the very ability to navigate the process: some say forms and procedures are not user-friendly, with timesheets that lack essential fields like signatures or dates, forcing employees to resubmit in error-prone ways. The company's app has also drawn heavy criticism for reliability issues - log-in/log-out glitches and general instability that disrupt day-to-day work. Comments about hold times, missed callbacks, and staff who do not seem to remember prior discussions paint a picture of an organization not fully prepared to support its clients and caregivers.
That said, not all feedback is uniformly negative. A minority of reviewers express positive experiences, noting that ACCRA can be a good fit for in-home healthcare needs when functioning smoothly. There are mentions of caring professionals and dedicated individuals who are genuinely trying to help families and clients. A few reviewers single out particular staff members as being exceptional - calling out names like John-Mark as "the absolute best" and praising the dedication and compassion of care professionals who are essential to home-based services. These softened notes suggest that, when communications and administrative processes align, ACCRA can deliver meaningful benefits to clients and their families.
The contrast between the positive anecdotes and the widespread concerns is striking. Several reviewers imply that the company once offered reliable service and timely payments, but experiences over the last year or two have deteriorated. There is a common sentiment that the leadership at the top should reinvest in the organization - hiring more skilled staff, improving internal workflows, and rebuilding trust with clients and caregivers. Some express a hopeful, if urgent, call to action: fix the payroll and reimbursement bottlenecks immediately, improve responsiveness, and ensure that basic protections like timely parent pay and expense reimbursements are guaranteed. The fear is that without meaningful changes, long-standing clients and staff will look for alternatives, and the company's reputation will continue to erode.
In sum, ACCRA's current state, as reflected in these reviews, hinges on a delicate balance between essential, compassionate in-home care and chronic administrative inefficiency. Families rely on predictable, timely payments to cover caregivers and to fund necessary expenses - without which the burden on disabled children, seniors, and the caregivers is magnified. The most consistent call to action across comments is a demand for a major overhaul: restore timely payroll, guarantee reimbursement of verified expenses, streamline processes, provide reliable customer service, and communicate clearly about changes. For many, the decision is stark: if these improvements don't materialize soon, they will seek other providers who can deliver the dependable support they and their loved ones depend on.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Accra Home Health IX in Granite Falls, MN is a fully furnished assisted living community that offers a comfortable and welcoming environment for seniors. Residents can enjoy the convenience of cable or satellite TV, Wi-Fi/high-speed internet, and telephone services to stay connected with their loved ones.
The community features a dining room where residents can enjoy their meals, prepared by our staff according to their special dietary restrictions. In addition, the kitchenette allows residents to prepare their own snacks if they prefer. Housekeeping services are provided to ensure a clean and tidy living space.
For outdoor enthusiasts, Accra Home Health IX offers a beautiful garden and outdoor space where residents can relax and enjoy nature. The community also provides move-in coordination services to make the transition as smooth as possible.
In terms of care services, our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure comprehensive care for our residents. Medication management is available to help seniors stay on top of their medications.
To promote mental wellness, we offer a specialized program that caters to the unique needs of each resident. Transportation arrangements are made for medical appointments as well as transportation to doctors' appointments.
Accra Home Health IX is conveniently located near amenities such as cafes, parks, pharmacies, restaurants, places of worship, and hospitals. This allows residents easy access to various services and recreational opportunities in the area.
Overall, Accra Home Health IX provides a supportive and caring environment where seniors can maintain an independent lifestyle while receiving personalized assistance when needed.
Accra Home Health IX is located at 761 Prentice Street Unit 3, Granite Falls, MN 56241 in Yellow Medicine County, Minnesota
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