Parmly On The Lake Assisted Lv

Pros

• The facility is beautiful and has a strong leadership team that truly cares for the residents.
• They provide fun and engaging daily activities for residents.
• The father's stay was an excellent experience with positive feedback when he returned home.
• A resident's mom loves Parmly, has her own room, can be visited easily, and enjoys the activities.
• Linsey is praised for making referrals easy and being quick to respond for discharge planning.
• Staff across roles - intake, social services, therapists, and dining - are excellent and caring.
• The entire Parmly staff is described as wonderful, cheerful, and consistently going above and beyond.

Cons

• The nursing staff treated residents horribly and showed a complete lack of empathy.
• The facility is absolutely horrible and poorly managed, with ongoing staffing shortages.
• The administration knew about failures but did not implement changes.
• Residents waited for help for over an hour and essential services were not provided.
• A nurse ignored barrier protection protocols, did not wash hands, and did not use PPE.
• Meals were not served warm and staff interrupted meals with other tasks.
• The company is accused of prioritizing profit over patient care and mismanaging resources.
• The facility has state violations and poor inspections, indicating ongoing safety concerns.

Review

Parmly on the Lake has drawn a remarkably split set of impressions from those who have interactions with it. On one hand, there are heartfelt accounts of beauty, kindness, and professional care that paint a picture of a facility with real heart. Some families describe Parmly as a calm, welcoming environment where residents have their own rooms, access to pleasant views, and engaging daily activities. In particular, a family member who was placed there by the VA for a brief stay praised the facility's looks, leadership, and the way activities are integrated into daily life. Another family member highlighted the "Christ center atmosphere" and spoke glowingly of the staff - naming individuals who went above and beyond, and noting that visits could be arranged even during challenging times like the COVID shutdown. The consistency of praise in these sections centers on cleanliness, cheerfulness, and a sense of home that residents and their families can feel when the staff are attentive and the atmosphere is upbeat.

Yet alongside those praise-filled narratives, there are numerous accounts of serious concerns that suggest systemic problems in other moments and for other residents. Several reviews accuse the nursing and night staff of a lack of empathy and responsiveness, with claims that residents were left waiting for help and that changes in care were not made despite prior reviews and complaints. Some reviewers say rooms are not prepared for new arrivals, physician-ordered services are delayed or not provided, and basic needs such as assistance with meals and personal care are not promptly met. Strong language here - calls to avoid the facility, warnings of neglect, and references to state violations - reflect experiences in which residents and families felt unsafe or ignored, and where expectations for timely care and compassionate treatment were not met.

There are also pointed criticisms about management and priorities. A recurring theme is that the facility, and in some cases the larger corporate structure behind it, appears to be more focused on profit than on consistent, patient-centered care. One detailed, stern account argues that Parmly is "all about profit" and that the administration is not truly looking out for residents' well-being, citing a lack of obligation to find alternative housing when a resident could no longer stay. This perspective references Medicare and state inspection indicators and suggests that high revenue figures and corporate ownership do not translate into reliable, compassionate care for every resident. In contrast, some reviewers acknowledge the difficulty of staffing shortages and budget constraints, yet still point to concrete failures - fragile staff levels per shift, cuts to services, and gaps in communication - that exacerbate the sense of neglect.

The transitional-care experience, in particular, is described as fraught with issues. A family member recounts a dementia patient admitted with Covid whose meals were not prepared so the patient could eat, requiring a family member to be present at every meal, and where social workers did not return calls promptly during a holiday period. The frustration extends to care planning and coordination, with complaints about delays in care conferences and a sense that the patient's progress and safety were not being adequately prioritized during a vulnerable time. Food service is described negatively as not always warm, with care interruptions during meals as staff attended to other tasks. These narratives underscore how critical timely, clear communication and cohesive care planning are to families navigating the transition into and within a nursing facility.

A number of vivid, concerning episodes focus on safety and basic care practices seen by visitors. There are allegations that barrier-protection protocols were ignored, hand hygiene and PPE use were neglected, and a feeding tube was not managed with appropriate precautions. Dressed wounds or dressings were left unchanged for days, and call lights went unanswered for long periods on night shifts. In one particularly alarming account, a visitor states they contacted the ombudsman and filed a MARC report after witnessing substandard care. Add to this a sense of frustration about environmental barriers - such as a bench that was deemed unsafe and later removed - and doors closed due to COVID restrictions that limited mobility or access to outdoors. Taken together, these stories paint a picture of moments when residents' safety and dignity may have been compromised.

Where some families recount harrowing experiences, others offer appreciation for individual staff members and a sense of community within the building. A number of positive notes point to excellent teamwork, upbeat staff attitudes, and a genuine commitment to patient well-being. Reviewers highlight specific colleagues in roles ranging from intake and social services to therapists and dining staff, praising their responsiveness, kindness, and willingness to go beyond the call of duty. One external partner even commended a person named Linsey for making referral processes smooth and ensuring timely updates during discharge planning. The recurring motif in these accounts is that, for some residents and families, Parmly truly feels like a home where staff care deeply about the people they serve and where meaningful connections are formed during challenging times.

Overall, the collection of reviews presents a facility that cannot be simply labeled as good or bad. Experiences vary widely from resident to resident and shift to shift, with some families reporting exceptional care, warmth, and a sense of community, while others recount neglect, miscommunication, and perceived priorities misaligned with residents' needs. The strongest throughline is the importance of staffing levels, consistent leadership, clear communication, and a culture that prioritizes residents' health and dignity. For families considering Parmly on the Lake or Parmly Nursing Home, these testimonies suggest that a careful, up-close assessment is essential - talking to current residents and families, reviewing state inspection records, and understanding how the facility handles care conferences, emergency matters, and routine daily needs. In environments where dedicated staff and transparent management are in place, there is the potential for Parmly to be a comforting, well-run place for loved ones; in places where gaps persist, the risk to residents can be significant and deeply felt.

Chisago City, Minnesota, offers a variety of amenities and services that cater to senior residents. The area boasts several restaurants ranging from casual dining at Smitty's Bar & Grill and The Northern Lake Tavern & Grill to familiar chains like McDonald's and Subway for convenient meals. For medical needs, there are multiple pharmacies within a short distance, including Chisago Drug and Lindstrom Thrifty White Pharmacy. Additionally, the proximity to parks such as Chuckie Lundquist Park and Beach Park provides opportunities for outdoor recreation and relaxation. Access to healthcare is readily available with Fairview Lakes Health Services and Fairview Lakes Medical Center nearby. Places of worship such as Trinity Lutheran Church offer spiritual support and community connections. Finally, transportation options like Enterprise Rent-A-Car can assist with getting around the area easily. Overall, Chisago City presents a welcoming environment with essential resources for seniors looking to settle in the region.

Restaurants

• Scooters (1.2 miles)
• Smitty's Bar & Grill (1.2 miles)
• The Northern Lake Tavern & Grill (1.2 miles)
• The Stone Inn (1.2 miles)
• McDonald's (1.4 miles)
• Panda II (1.4 miles)
• Subway (1.8 miles)

Pharmacies

• Chisago Drug (1.2 miles)
• Lindstrom Snyder Drug (2.8 miles)
• Lindstrom Thrifty White Pharmacy (2.9 miles)
• Thirft White (2.9 miles)
• Gordy's Pharmacy (4.2 miles)
• Wyoming Drug (5.7 miles)
• Rolseth Drug (7.1 miles)

Parks

• Chuckie Lundquist Park (1.2 miles)
• Surfland Park (1.5 miles)
• Beach Park (2.7 miles)
• Lyman Park (2.9 miles)
• Ironhorse Railroad Park (3.8 miles)
• Tolzmann Park (5.3 miles)
• Cascade Falls (9 miles)

Hospitals

• Fairview Lakes Health Services (2 miles)
• Fairview Lakes Medical Center (6.1 miles)
• Osceola Medical Center (9 miles)
• Ladd Memorial Hospital (9.7 miles)
• Cambridge Medical Center (12 miles)

Places of Worship

• Trinity Lutheran Church (2.7 miles)
• Chisago Lake Lutheran Church (4.3 miles)
• St John's Lutheran Church (5.5 miles)
• Real Church Real People (5.8 miles)
• Hosanna Lutheran Church (7.4 miles)
• United Methodist Church (9 miles)
• First Baptist Church of Osceola (10 miles)

Cafes

• Northwoods Roasterie (2.9 miles)
• Caribou Coffee (9.1 miles)
• Coffee Talk (11.7 miles)
• Higher Grounds Cafe (11.8 miles)

Physicians

• Delisi Stephen M MD - Hazelden Betty Ford Foundation (4.5 miles)
• Fairview Sports and Orthopedic Care (6.1 miles)
• St Croix Orthopaedics (6.1 miles)
• Carlos Adams MD (6.1 miles)
• Twin Cities Orthopedics Wyoming (6.1 miles)
• Summit Orthopedics (7.1 miles)
• St Croix Endodontics Pa (7.2 miles)

Transportation

• Enterprise Rent-A-Car (6.9 miles)
• Dresser Depot (12.2 miles)