Transmed Care
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57 Edison Avenue., Ypsilanti, MI 48197
For more information about senior living options: (844) 490-3973
TransMed was described as very clean, and the staff was very professional. Kim and Lisa were friendly and took very good care of the relative, keeping the family at ease during transport. The reviewer would highly recommend TransMed. TransMed Care Transportation Services was described as very professional and extremely kind, with care clearly put into their service. The service was described as always clean with great caregivers.
TransMed failed to provide a courtesy call or a proper pickup window, unlike other transportation services. The staff were repeatedly rude, ignorant, and unprofessional during inquiries. They scheduled pickups only 27 minutes before the appointment, offering little to no time for preparation. After a complaint, TransMed allegedly lied by claiming the caller told them not to pick up the patient. The service left an elderly patient waiting for hours and sometimes did not show up at all, with no advance notice. Caregivers were reported as rude and verbally abusive, and the company would hang up when requested to speak to an activity coordinator.TransMed Care Transportation Services, based in Ypsilanti, Michigan, appears in a crowded set of customer experiences that run the gamut from highly positive to deeply frustrating. Several reviewers describe arranging transport for elderly relatives, including those with dementia, to medical appointments. The core concerns center on reliability, communication, and the tone of the staff. For some families, the service arrives on time, with clean vehicles and compassionate caregivers who help put relatives at ease during a stressful process. In these accounts, TransMed is seen as professional and capable, with caregivers such as Kim and Lisa singled out for their attentiveness and reassurance. The praise often notes that the team maintains a calm, supportive presence, which is especially valuable when transporting older adults with medical needs.
However, a substantial portion of the feedback paints a very different picture. A common thread among the critical reviews is a lack of courtesy and professionalism in the interactions with TransMed staff. Several customers report rude, dismissive, or ignorant behavior from call-center personnel, including being talked over or hung up on when asking for essential information. In at least two instances, customers describe receiving only a 27-minute heads-up for pickup, with little to no lead time for preparation or for caregivers to arrange for the patient's needs. The mismatch between expectations for a two-hour courtesy window (or similar advance notice) and the actual practice described by these reviewers highlights a serious gap in communication and service reliability.
The negative experiences extend to questions of accountability and honesty. One reviewer alleges that after filing a complaint with their insurance provider, TransMed falsely claimed that the patient's family had instructed the company not to pick up the individual. This accusation underscores a fear that the company may misrepresent events rather than own mistakes, which compounds concerns about trust and safety when transporting vulnerable patients. In another vein, multiple accounts describe patients waiting for hours or not being picked up at all, leading to missed appointments and the frustration of having to reschedule - a disruption that can have real consequences for health and treatment continuity.
The reviews also reveal tension between experiences with caregivers versus administrative conduct. Some entries praise the staff's care and the cleanliness of vehicles, while others describe caregivers as rude or verbally abusive. There are also complaints about how the company handles inquiries or attempts to escalate issues, with reports that staff could not or would not connect callers with an activity coordinator or similar support figure. Taken together, these mixed messages suggest that while some caregivers are genuinely helpful and professional, others fall short of basic standards of empathy and communication, leaving families uncertain about what to expect from one ride to the next.
Beyond the transport service itself, there are broader, related critiques embedded in the review set. A separate, emotionally charged post accuses a care facility of treating a family member poorly, with accusations of isolation, restricted contact, and abusive behavior. Though this particular account focuses on a different facet of elder care, it appears in the same stream of feedback and underscores how the quality of care in associated settings - whether transport, facility staff, or ancillary services - can profoundly affect a family's confidence in the entire care continuum. The presence of such allegations, even if connected to a different service, reinforces the perception that the elder-care ecosystem is only as strong as its weakest link, whether that link is a transport provider or a care facility.
Overall, the collection of reviews presents a portrait of inconsistency. On one hand, TransMed is credited with clean vehicles, professional demeanor from some staff, and a capacity to calm and reassure patients and their families during transport. On the other hand, a significant number of reviews describe late pickups, missed rides, poor courtesy, unprofessional behavior, and allegations of dishonesty. These divergent experiences highlight the critical importance of reliable scheduling, respectful communication, and accountability when transporting elderly individuals with medical needs. Families relying on such services are rightly seeking dependable, compassionate, and transparent partners - qualities that, based on these accounts, TransMed has demonstrated in some cases but not universally.
If you or a loved one is navigating transportation for medical appointments, this spectrum of experiences serves as a reminder to verify details directly with the provider: confirm pickup windows, request written confirmations, ask about the process for reporting issues, and seek assurances about how delays or missed rides will be handled. Given the potential stakes involved in transporting seniors with dementia or other medical needs, choosing a service with consistently reliable scheduling, clear communication, and accountable staff is essential to ensuring safety, comfort, and peace of mind during what can already be a challenging journey.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (16 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Transmed Care in Ypsilanti, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Our residents can enjoy their favorite TV shows and movies with access to cable or satellite TV in their fully furnished apartments. For those seeking spiritual engagement, we offer devotional services off-site to cater to various religious preferences.
Meals are served in our elegant dining room where residents can savor delicious and nutritious cuisine prepared by our skilled culinary team. Special dietary restrictions are accommodated to meet the unique needs of each individual.
Indoor common areas provide welcoming spaces for socializing and engaging in community-sponsored activities. Residents can also take advantage of our beautiful garden and outdoor spaces for fresh air and relaxation.
Our dedicated staff is committed to assisting residents with activities of daily living, including bathing, dressing, and transfers. We coordinate with healthcare providers to ensure seamless medical care, including diabetes management and medication administration. Transportation arrangements are available for medical appointments.
The lively community atmosphere at Transmed Care offers a variety of scheduled daily activities to keep residents engaged and entertained. Offsite devotional activities provide opportunities for spiritual growth and connection.
Convenience is key at Transmed Care, with numerous amenities located nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, as well as transportation options.
At Transmed Care in Ypsilanti, MI, we strive to provide an enriching assisted living experience where residents can live comfortably while receiving the support they need for a fulfilling lifestyle.
This part of Ypsilanti, Michigan offers a variety of amenities and services that cater to the needs of seniors. With several pharmacies, hospitals, and physicians in close proximity, residents have easy access to healthcare facilities. Additionally, there are plenty of dining options nearby including Popeyes Louisiana Kitchen, Taco Bell, and IHOP for convenient meals. The area also features cafes like Starbucks and Tim Hortons for social gatherings or quiet moments. For leisurely activities, there are parks such as Riverside Park and Gallup Park where seniors can enjoy outdoor activities or simply relax in nature. The presence of theaters like Ann Arbor 20 + Imax provides entertainment options for cultural enrichment. Overall, this neighborhood provides a mix of convenience and recreational opportunities suitable for senior living.
Transmed Care is located at 57 Edison Avenue., Ypsilanti, MI 48197 in Washtenaw County, Michigan
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