7921 North Henry Ruff, Westland, MI 48185
For more information about senior living options: (844) 490-3973
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The reviewer notes enjoying the Lunch Bunch Monthly Luncheon with residents and caring staff. The Westland House is praised for excellent services, great food, and friendly people. APRIL is highlighted as a special caring assistant director. The meals are described as delicious, with the orange chicken specifically mentioned as loved. The staff are described as wonderful, friendly, and helpful. The facility is referred to as a wonderful place to meet people and enjoy activities. Reviewers say they always have a great time there and feel welcomed. The overall experience is presented as positive, with recommendations to others.
The Westland House is described as heartless, unprofessional, and focused only on money. The owner and executive director are accused of unethical conduct, blame shifting, and making slanderous statements about families. The facility is portrayed as disorganized, greedy, with a lack of accountability and concern for residents. Staff are alleged to fail at communicating with families or calling when residents' conditions change. The setting is criticized as more like a nursing home than independent living, with insufficient staffing and care. Maintenance issues, such as backed-up toilets and flooding, were not promptly fixed and caused safety risks. Financial mismanagement is claimed, including bounced checks and nonrefundable move-in fees. The facility relies on agency staff with insufficient supplies and persistent laundry backlogs. Residents are said to experience neglect, dehydration, weight loss, missed medications, and hospitalizations.There is a strong, almost unanimous sense among many families that Westland House did not meet basic expectations for an assisted living facility. The reviews describe a pattern of disorganization, greed, and a troubling lack of accountability. Families say promises were made to make things easier for them and their loved ones, but those promises were not kept. The issue is not just that mistakes happen, but that when concerns are raised, the response from leadership is often blame-shifting or aggressive, with slanderous language aimed at the families themselves. Several reviewers point to a consistent theme: management appears resistant to taking responsibility for missteps, instead choosing to defend and deflect, which leaves families feeling unheard and disrespected.
The experiences recounted about the leadership and administration are particularly troubling to many. Reviewers frequently mention an owner or manager, commonly referred to as Chris, whose conduct in responding to complaints is described as hostile and unethical. Families say the owner's public responses to negative reviews resemble a campaign rather than constructive engagement, accusing the families of misrepresenting the situation and offering phrases that feel more like damage control than accountability. The sentiment across these accounts is that blame is placed on families or staff rather than on systemic issues, and that genuine efforts to address recurring problems are rare or absent.
Care quality and living arrangements emerge as another sore point. One reviewer describes a two-week stay at Westland House that felt more like a nursing home than the independent living option the family sought for their parents. The stay was marked by chaos, with residents not receiving care in line with what their families requested. The reviewer emphasizes that their parents were more independent than the facility was designed to accommodate, yet they experienced a setting that felt rigid, disorganized, and not aligned with the expectations of a more relaxed, independent living environment. This mismatch between expectations and reality is echoed by several other accounts that describe confusion, unmet wishes, and a sense that residents were not treated as individuals with unique needs.
A particularly troubling thread concerns maintenance, safety, and day-to-day responsiveness. Families recount a nightmarish plumbing issue where a toilet backed up and flooded floors, creating a hazardous environment for elderly residents. Maintenance staff reportedly struggled to diagnose and fix the problem for multiple days, and the issue recurred even after promises of resolution. When questions arose about where a parent should go to the bathroom amid the flooding, the responses given were impractical or unsafe, underscoring a pattern of inadequate problem-solving and poor communication during emergencies. The lack of a timely apology or acknowledgement was noted as making an already stressful situation feel even worse for the residents and their families.
Supply chain and staffing concerns are another major theme. Reviewers describe a facility that relies heavily on outside agencies for staffing, with complaints about insufficient med techs, nurses, and cleaning personnel. The use of agency staff is said to contribute to inconsistent care, insufficient supplies, and a general sense that residents' needs are not being consistently met. Laundry, cleaning, and other routine services are criticized as being backed up or under-resourced, sometimes with families paying substantial upfront fees while still facing delays and gaps in service. The sense of being overcharged - whether through large move-in fees or recurring charges that families feel are not justified by the level of care provided - adds to a perception of mismanagement and lack of transparency.
Financial management and accountability are frequent flashpoints. Families report that funds tied to moving in or maintaining residency were not handled with clarity or fairness. There are claims of bounced checks and other financial irregularities, accusations that accounts were mishandled or mismanaged, and warnings that families should be prepared for aggressive attempts to withdraw or misallocate funds from residents' accounts. One family describes moving their loved ones to a different facility after discovering that a substantial, nonrefundable move-in payment had been charged, along with concerns about how money was handled. These financial grievances reinforce a broader sense that the facility places financial considerations above resident welfare.
Amidst the negative experiences, there are a few notes that point to more positive interactions. A handful of reviewers praise certain staff members, the dining experiences, and activities, highlighting individual kindnesses and moments of good care. Names like April are singled out as particularly caring, and there are mentions of enjoyable meals (such as orange chicken) and social events like "Lunch Bunch" that are appreciated by some residents and family members. These instances provide a contrast to the broader pattern of criticism, suggesting that while some staff members may be capable and compassionate, systemic issues at the facility hinder consistent, quality care.
Overall, the prevailing tone is one of deep concern and caution for anyone considering Westland House for a loved one. The combination of alleged mismanagement, poor accountability, staffing shortages, and aggressive responses to feedback creates a picture of a facility where residents' needs may not be reliably met. Families advise others to look elsewhere, to verify how care plans are followed, to question the involvement of management in day-to-day operations, and to seek places with more transparent handling of finances and clearer, accountable communication. For those weighing options, the stories emphasize the importance of researching state inspections and reviews from multiple sources, and of visiting a potential facility with a critical eye toward responsiveness, staffing ratios, and the quality of interactions between staff, residents, and families.
2 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (9 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Westland Family Home in Westland, MI is a fully furnished assisted living community that offers a range of amenities and care services to its residents. The community provides a comfortable and homely environment for seniors looking for assistance with their daily activities.
The dining room at Westland Family Home offers residents delicious meals prepared by the staff, and special dietary restrictions can be accommodated. The housekeeping services ensure that the living spaces are always clean and tidy.
Residents can enjoy spending time outdoors in the garden or outdoor space, providing a serene and peaceful atmosphere. To stay connected with loved ones, telephone and Wi-Fi/high-speed internet services are available throughout the community.
The care services provided at Westland Family Home include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure residents receive any necessary medical attention. Assistance with medication management is provided to help seniors stay on track with their medications.
Transportation arrangements for medical appointments are available, making it convenient for residents to attend their doctor visits. For recreational purposes, there are three cafes nearby where residents can gather for socializing or enjoying a cup of coffee. Additionally, there are parks, pharmacies, restaurants, places of worship, theaters, and hospitals all conveniently located nearby.
Overall, the Westland Family Home in Westland, MI offers a comfortable living environment with various amenities and care services to support seniors' needs while promoting an active and engaging lifestyle.
Westland Family Home is located at 7921 North Henry Ruff, Westland, MI 48185 in Wayne County, Michigan
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