Monarch Garden Inc Home Care

Pros

• The agency does a very good job of understanding clients' needs and requirements.
• Monarch Garden Inc Home Care is one of the less expensive service providers, offering good value for the money.
• Lisa McFarland from Monarch Garden Inc Home Care impressed the family with her attentiveness and professionalism in finding the right services for their parents.
• Despite some initial challenges, one reviewer remains hopeful that the agency will improve over time and appreciates their willingness to correct issues.

Cons

• The company had multiple no-call/no-show incidents within a short period, demonstrating unreliability.
• Employees displayed poor social skills and were extremely unprofessional, with one even being rude and disrespectful to a client.
• Caregivers exhibited laziness and performed only the bare minimum, failing to meet expectations.
• There was a lack of consistent staffing, leading to frustration for clients who experienced frequent changes in caregivers.
• Communication with the company was inadequate, especially during weekends when phone calls went unanswered.
• The agency's follow-through on caregiver assignments was inconsistent, causing dissatisfaction among clients.
• Overall service quality was perceived as poor and deceptive by multiple reviewers.

Review

Monarch Garden Inc Home Care has generated a wide array of reviews from clients, reflecting a highly mixed experience with their services. Many customers have reported several significant issues ranging from staffing challenges to the quality of care provided by caregivers. The primary concerns highlighted include frequent no-shows, unprofessional behavior, and a lack of consistent staffing, which ultimately leaves clients feeling neglected and dissatisfied.

Several reviewers noted that their experiences within just a few weeks were marred by multiple instances of caregivers not showing up for scheduled visits without any prior notice. This unreliability not only caused inconvenience but also raised serious questions about the company's operational standards. One client recounted that three different caregivers failed to show up during the initial two-week period after they started the service. This pattern of absenteeism was compounded by reports of employees quitting unexpectedly, which exacerbated the instability in care provision.

Another alarming aspect mentioned is the apparent lack of professionalism exhibited by certain staff members during home visits. There were claims regarding poor social skills and laziness amongst caregivers, with one reviewer stating that an employee had been disrespectful enough to use foul language towards them. Despite assurances from management about addressing such incidents—like firing the problematic employee—clients expressed their disbelief when they were offered that very same individual back into their homes for care duties. Such experiences have left numerous clients feeling frustrated and discouraged, prompting strong warnings against using Monarch Garden’s services.

In contrast to these negative experiences, some users acknowledged that Monarch Garden also has its strengths—primarily referring to its affordability compared to other home care agencies in the area. A few customers praised the agency for performing well given their lower price point, suggesting that they made an effort to understand individual needs and requirements effectively. However, even among those with positive remarks regarding pricing, there remained notable frustrations about continuity in caregiving staff; many described significant challenges related to constantly changing caregivers which posed problems for both clients and their families.

Despite some complaints regarding inconsistent staffing practices and caregiver performance, one family decided to give Monarch Garden another chance after initially facing difficulties throughout September. They detailed having frequent changes in caregivers every week or so, which proved challenging for them as they tried adjusting alongside an elderly family member who needed stable support. They expressed hope that with time and guidance provided to current staff members, improvements could eventually be observed.

Not all experiences were disheartening; some families found satisfaction working specifically with representatives such as Lisa McFarland at Monarch Garden Inc Home Care. These clients reported receiving attentive service tailored towards finding suitable care options for their loved ones after seemingly chaotic beginnings with staffing issues earlier on in their journey with the agency. The acknowledgment of capable staff amidst general dissatisfaction speaks volumes about the variability inherent within service organizations dealing in personal care—it often depends heavily on specific interactions rather than the company as a whole.

Ultimately, while there are those who believe Monarch Garden can meet needs if improvements are made in consistency and professionalism within caregiver assignments, widespread testimony highlights urgent areas needing improvement before it can confidently recommend its services without reservation. Potential clients may wish to weigh these mixed reviews when considering whether or not this particular home care agency meets their expectations based on previous feedback concerning reliable support systems for loved ones at home.

This part of Shelby Township, Michigan offers a variety of dining options including Pancake Factory, Miguel's Cantina, and Culver's within a short distance. Additionally, there are several medical facilities nearby such as Henry Ford Shelby Ob/Gyn and Ascension Stonebridge Orthopedic Urgent Care for convenient healthcare access. Residents can easily visit pharmacies like Walgreens and Walmart Pharmacy for medication needs. For leisure activities, there are theaters like Emagine Macomb and parks such as Mae Stecker Park and River Bends Park for outdoor enjoyment. The area also features places of worship like St Peter Lutheran Church and Shelby Bible Church for spiritual support. Overall, this neighborhood provides a mix of amenities that could cater to seniors looking to settle in a vibrant community with easy access to essential services.

Restaurants

• Pancake Factory (0.5 miles)
• Miguel's Cantina (0.5 miles)
• Art & Jake's (0.5 miles)
• Taco Bell (0.5 miles)
• Culver's (0.6 miles)
• First Watch (0.7 miles)
• Mavrix Restaurant & Bar (0.8 miles)

Physicians

• Henry Ford Shelby Ob/Gyn (0.6 miles)
• Ascension Stonebridge Orthopedic Urgent Care (0.7 miles)
• SVS Vision Optical Centers (0.8 miles)
• Michigan Surgery Specialists - Shelby Township (0.9 miles)
• Douglas C. Kubek, DO (2.2 miles)
• Professional Hearing Aid Center (2.2 miles)
• G.I. Medicine Associates, PC (2.2 miles)

Pharmacies

• Walgreens (0.6 miles)
• Walmart Pharmacy (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.5 miles)
• Walgreens (3.5 miles)
• Meijer Pharmacy (3.5 miles)

Theaters

• Emagine Macomb (0.7 miles)
• MJR Partridge Creek Digital Cinema 14 (4.2 miles)
• AMC Forum 3 (5.3 miles)

Places of Worship

• St Peter Lutheran Church (1.9 miles)
• Shelby Bible Church (2.1 miles)

Parks

• Mae Stecker Park (2.1 miles)
• River Bends Park (2.7 miles)
• Whispering Woods Park (3.2 miles)
• Waldenburg Park (3.7 miles)
• Stony Creek Nature Center (4.9 miles)
• Dodge Park (5.9 miles)
• Earl E Borden Park (6.2 miles)

Hospitals

• St John Medical Center (2.2 miles)

Cafes

• The Hot Spot Coffee (2.9 miles)
• Panera Bread (3.4 miles)
• Starbucks (4.2 miles)
• Starbucks (5 miles)
• Starbucks (5 miles)