802 Munson Avenue, Traverse City, MI 49686
For more information about senior living options: (844) 490-3973
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The staff, especially Autumn, were extremely helpful when the reviewer was out of town with a broken CPAP part. Chris was very helpful when the reviewer forgot the water chamber, and a new one was provided quickly. Chris had the reviewer set up and out the door in minutes. Bonnie and the office staff were very helpful. The staff were very helpful and friendly; they couldn't have been better. The staff were always open with questions and scheduling. Allen in the sleep/CPAP department was very helpful, and the customer service was impressive. The staff are great and friendly; it is a pleasure to get CPAP supplies.
The reviewer described the service as very disorganized. There was no coordination among calls, texts, and emails, leading to multiple messages after an order was placed. They described the staff as extremely disorganized and incompetent, taking weeks to deliver supplies. The customer was randomly charged $180 for a mask they neither ordered nor picked up. Customer service was unresponsive and unhelpful. A knee brace issue received no follow-up after multiple attempts to contact them. Communication was terrible; the phone rarely answered, and orders were late and often wrong. Staff were perceived as disrespectful, with reports of staff laughing about the customer's case. A rude incident occurred when returning a wheelchair, prompting the customer to vow not to return. Oxygen-related service was described as poorly organized and uncaring.The collection of reviews paints a picture of Munson Home Medical's CPAP and home health services as a mixed bag: some customers repeatedly praise individual staff members for going above and beyond, while others describe a pattern of disorganization, poor communication, and frustrating logistical hurdles. A common thread among the more positive notes is that when a staff member is knowledgeable, friendly, and proactive, the experience can be smooth and surprisingly helpful - sometimes even lifesaving when a patient is away from home or suddenly in need of a part or replacement.
Several reviews highlight staff who stood out in a very supportive way. Autumn is repeatedly mentioned as exceptionally helpful, especially for patients who are traveling or dealing with urgent issues. One reviewer recalls Autumn as particularly accommodating when they were out of town with a broken CPAP part and even interrupted lunch to assist. Chris also appears as a consistently laudable point of contact: in one instance, he arranged a new water chamber within minutes after the customer forgot it, and in another, he took charge of a vacation scenario where a missing part was crucial and had things ready quickly. Allen from the sleep/CPAP department is singled out for going the extra mile to explain Medicare requirements, initiate necessary steps, and even inquire on the customer's behalf to smooth the process. Collectively, these stories suggest that when the human element is engaged and capable, patients feel seen and supported, and the process can be surprisingly efficient.
Yet this warmth and effectiveness seem to be juxtaposed with significant organizational drawbacks. A recurring complaint is the lack of coordination among different channels of outreach. Reviewers report being contacted via phone, text, and email about resupply approvals, and yet all three channels continue to reach the patient regardless of which method they respond to first. The result is persistent "hounding" by multiple teams that don't seem to share information, leaving patients confused and overwhelmed as they try to manage a straightforward need - replacement supplies. Some customers even note that despite expressing a preference, they still receive all messages from every channel, which amplifies the sense of disarray.
Other reviews underscore a more systemic issue: disorganization and poor execution can lead to real, tangible stress. One patient described it as extremely disorganized and incompetent, taking five phone calls and several weeks to obtain supplies, with an additional shock of a $180 charge for a mask they neither ordered nor picked up and no one responding to inquiries. Another patient noted ongoing communication failures and a lack of accountability, expressing that the experience wasn't worth the stress and headaches. The inconsistency is also visible in a knee-brace scenario where initial assistance seemed promising, but after two and a half weeks and a $150 purchase, follow-up ceased, leaving the patient with questions and frustration and ultimately vowing not to return.
Phone accessibility is another frequent gripe. Multiple reviews describe lengthy automated menus that make it difficult to reach a real person. When, after repeated attempts, a call is finally answered, it sometimes seems nothing gets resolved, or the problem recurs. The sentiment ranges from "it's almost impossible to get anything done" to "never answer their phone," painting a picture of a system where access to human help is inconsistent and unreliable. The emotional toll is clear in an account of waiting in a waiting room, crying for minutes while staff supposedly worked on the issue, and feeling disrespected by the overall environment.
There are also reports that touch on care quality and attentiveness to urgent needs. One reviewer described the oxygen department as particularly challenging to navigate, with a sense that care was not as responsive as required for people who depend on oxygen. Another patient, while acknowledging helpful technicians, still found it difficult to move anything forward through the organization as a whole. That tension - between skilled frontline staff and a cumbersome administrative framework - recurs in several anecdotes, suggesting that the technical expertise exists, but the systems to convert that expertise into timely, reliable service are inconsistent.
Despite the difficulties, the reviews aren't monolithically negative. A number of reviewers emphasize that the staff's helpfulness and friendliness make a meaningful difference. They describe positive experiences with prompt service when possible, straightforward explanations of procedures, and a sense that individual team members care about patient well-being. The contrast between these favorable interactions and the broader issues of coordination and process highlights is notable: it points to an organization where people can be excellent in their roles, but where the operational framework - communication between teams, accessibility to the phone, and clarity around charges and orders - can undermine otherwise strong customer service.
In the end, several reviewers express a clear preference for continuing with Munson Home Medical despite frustration, often balancing the bad with the good. They point out that, when staffed by people like Autumn, Chris, and Allen, the experience can be highly positive, resourceful, and reassuring - especially for patients who are far from home, in urgent need, or navigating complicated insurance and Medicare requirements. However, the same reviews warn prospective customers that without better internal coordination, clearer communication, and more reliable access to frontline staff, the organization risks ongoing dissatisfaction, erroneous billing, and lost trust. The strongest takeaway is that personal attentiveness and expertise exist within the company, but a substantial emphasis on improving internal communication and customer flow would help transform many of these experiences from frustrating to consistently reliable.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cherry Capital (1 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Munson House in Traverse City, MI is an exceptional board and care home providing comprehensive care for individuals needing assistance with daily living activities. Our fully furnished residence offers a comfortable and homely environment for our residents, complete with a dining room where nutritious meals are served.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities to keep our residents engaged and socially connected. Our team of caregivers is committed to providing assistance with bathing, dressing, and transfers to ensure the safety and well-being of our residents.
At Munson House, we prioritize the health of our residents by coordinating with healthcare providers and managing medication. We also offer specialized care for individuals with diabetes or dietary restrictions. Transportation arrangements for medical appointments are provided for the convenience of our residents.
Our community boasts beautiful outdoor spaces and a garden where residents can enjoy some fresh air and relaxation. Additionally, amenities such as Wi-Fi/high-speed internet and telephone services are available to keep our residents connected to their loved ones.
Munson House benefits from its convenient location in Traverse City, surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Our proximity to these amenities ensures that our residents have easy access to various services and opportunities for recreation.
Choosing Munson House means choosing a compassionate assisted living community that strives to provide personalized care in a warm and nurturing environment.
Munson House is located at 802 Munson Avenue, Traverse City, MI 49686 in Grand Traverse County, Michigan
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