Information last verified:
802 Munson Avenue, Traverse City, MI 49686
For more information about senior living options: (844) 490-3973
The staff, especially Autumn, were extremely helpful. Chris was very helpful when the customer forgot the water chamber, and a replacement was provided in minutes. Chris had the customer set up and out the door in minutes. The staff were very helpful and friendly; they couldn't have been better. Munson Home Medical has provided CPAP supplies and equipment for years. Bonnie and the rest of the office staff were very helpful. The team were always very open about questions and scheduling. Allen from the sleep/CPAP department was very helpful, explaining steps and Medicare requirements, and making inquiries to smooth the process.
The company appears disorganized and incompetent. It hounds customers with phone calls, texts, and emails after an order is placed. There is no coordination among the staff handling calls, texts, and emails. Reaching a real person on the phone is extremely difficult due to automated menus. Customers have been randomly charged and received no assistance to resolve it. Communication is terrible; staff rarely answer the phone and issues go unresolved. The staff can be rude and disrespectful in interactions with customers. Some reviewers intend to switch to a different provider.Munson House in Traverse City is best suited for seniors or families who need practical, in-person support with home medical equipment, especially CPAP users who want quick, hands-on help when problems arise. The strongest draw is a cadre of staff who can diagnose and resolve equipment issues on the spot, sometimes within minutes, and steer paperwork through Medicare or private insurance with real-deal knowledge. This is a place where a knowledgeable technician can often salvage a bad night by supplying a missing water chamber or connecting a patient with the right parts. The caveat: reliable daily operations depend heavily on which staff member answers the phone and how well the organization coordinates multi-channel communications, making it a better fit for those who can tolerate occasional friction in scheduling and follow-through.
Those who should consider alternatives are primarily families that rely on consistent, fully predictable service and seamless coordination across phone, text, and email. The reviews reveal persistent communication gaps, with customers bombarded by multiple messages even after an order is placed, and little cross-department alignment between callers, schedulers, and billing. For oxygen users or anyone needing steady, error-free fulfillment, Munson House can feel unstable, with experiences of long waits, misdirected or incorrect charges, and in some cases outright frustration. If a provider’s reliability and streamlined processes are non-negotiable, exploring other local home health suppliers or national CPAP vendors may be prudent.
The pros at Munson House center on practical competence and accessibility. Staff members such as Autumn and Chris are repeatedly singled out for going above and beyond, whether by reuniting families with a missing CPAP component, arranging quick replacements, or guiding a patient through Medicare requirements. The ability to obtain new equipment or spare parts quickly, without lengthy waits or bureaucratic delays, translates into real value, particularly for residents who cannot tolerate interruptions in sleep therapy or oxygen support. When the office proves responsive, the impact is tangible: less anxiety, fewer missed nights, and a clearer path through the often-complex insurance landscape. Yet these wins are not universal and hinge on the front-line staff in the moment.
However, the main cons do not fade in the face of these bright spots. The most reliable verdict from the reviews is that coordination across channels is inconsistent and sometimes nonexistent. A common pattern is three separate contact streams that fail to synchronize, leaving customers frustrated and repeatedly re-explaining their situation. There are concrete instances of incorrect charges or wrong orders that trail customers for weeks, along with reports of rudeness or indifference in tense moments, especially when oxygen needs or urgent replacements are involved. In aggregate, these failures undermine the otherwise solid technical capability and threaten trust, even for patients who value the hands-on expertise available locally.
To optimize outcomes, a practical buyer should press for singular, direct lines to specific staff members known for reliability. Ask to designate a primary point of contact for all CPAP and oxygen equipment orders, insist on written confirmations of each order and any changes, and, whenever possible, initiate and complete transactions in person to minimize miscommunication. Document every step with receipts and email confirmations, and be prepared to push back promptly on unexpected charges. If the situation requires ongoing coordination across multiple months or the patient relies heavily on uninterrupted sleep therapy, it may be wise to compare alternative providers who emphasize process discipline and predictable timelines.
In the end, Munson House offers genuine value where skilled technicians deliver practical, fast solutions and where in-person interaction bridges gaps that digital channels struggle with. The contrast is a service model polished in pockets but uneven in fullness, with organizational turbulence that can derail even the best intentions. For families who can lock in a trusted staff contact, monitor orders closely, and tolerate occasional administrative hiccups, the positives can outweigh the negatives, especially when critical equipment is on the line. For those who demand consistently flawless execution, clearer billing practices, and a uniformly smooth customer experience, exploring alternatives with stronger process controls is a prudent course.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Cherry Capital (1 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Munson House in Traverse City, MI is an exceptional board and care home providing comprehensive care for individuals needing assistance with daily living activities. Our fully furnished residence offers a comfortable and homely environment for our residents, complete with a dining room where nutritious meals are served.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities to keep our residents engaged and socially connected. Our team of caregivers is committed to providing assistance with bathing, dressing, and transfers to ensure the safety and well-being of our residents.
At Munson House, we prioritize the health of our residents by coordinating with healthcare providers and managing medication. We also offer specialized care for individuals with diabetes or dietary restrictions. Transportation arrangements for medical appointments are provided for the convenience of our residents.
Our community boasts beautiful outdoor spaces and a garden where residents can enjoy some fresh air and relaxation. Additionally, amenities such as Wi-Fi/high-speed internet and telephone services are available to keep our residents connected to their loved ones.
Munson House benefits from its convenient location in Traverse City, surrounded by numerous cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Our proximity to these amenities ensures that our residents have easy access to various services and opportunities for recreation.
Choosing Munson House means choosing a compassionate assisted living community that strives to provide personalized care in a warm and nurturing environment.
Munson House is located at 802 Munson Avenue, Traverse City, MI 49686 in Grand Traverse County, Michigan
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