Springs Apratments

Pros

• The staff, maintenance, and neighbors have been everything to residents.
• The leasing office staff are nice, respectful, helpful, and understanding.
• Maintenance staff, especially Kelsey, are polite, responsive, and timely.
• The office and maintenance teams keep the community clean, safe, and comfortable and communicate well.
• Chris is described as an amazing supervisor who takes care of maintenance needs.
• Clubhouse events help engage families and kids and are appreciated.
• The environment is peaceful and pleasant, with nice nighttime views.

Cons

• The property manager Zack is described as getting upset when residents leave bad reviews.
• He is said to offer to break leases instead of fixing issues.
• There is high theft in the community and Loss Prevention does nothing.
• Staff are described as riding around in trucks, eating and smoking.
• People's cars get hit and the office does not investigate.
• Residents report heavy fumes from painting in another unit.
• Police are said to harass residents instead of catching thieves who robbed mailboxes or stole packages.
• The back gate at The Springs is often not staffed, with gate access inconsistent.
• Everything in the homes breaks easily, from closets to door handles.
• Maintenance promises are not fulfilled and repairs are not done correctly.
• Residents wake up with no hot water during winter and emergency maintenance has a dismissive attitude.
• Mice infestations are reported and management does not perform proper inspections or extermination.

Review

Residents describe a neighborhood that can feel like two different places at once: a tight-knit, largely friendly community with caring neighbors, maintenance workers, and office staff on one hand, and a long list of ongoing problems on the other. Across multiple comments, people talk about Courtyards and the Springs as a place many have called home for years, with some happily settled in and even planning to stay, while others warn prospective renters to proceed with caution. The recurring themes are the strength of the people who live and work there, countered by persistent concerns about safety, maintenance responsiveness, pests, and how management handles problems when they arise.

On the positive side, several residents highlight individuals who go above and beyond. Maintenance staff are repeatedly praised for timely responses, courtesy, and practical help. In particular, Kelsey is singled out as especially responsive and polite, with residents noting she "doesn't mind sending someone out very promptly." Chris, described as a supervisor, is also celebrated for taking care of maintenance needs; one reviewer calls him "an amazing supervisor" who consistently handles requests. The office staff earn praise as well from multiple residents who say they feel respected, understood, and well-communicated to regarding maintenance orders and other concerns. A few residents even specifically mention Krista Brown by name, expressing gratitude for the care and appreciation shown, and others commend Rebecca Beth and Jamie for their friendliness. There are also moments of community-building praise, with references to family events at the clubhouse and residents feeling appreciated for the efforts to keep the community clean and engaged.

However, the footprint of problems runs deep. A central concern is security and safety: there are frequent reports of theft, stolen packages, and mailboxes being robbed, with some residents accusing Loss Prevention and security teams of being slow to investigate or ineffective. Several posts allege that police are seen in the complex more for harassing residents than catching thieves, and there are sharp complaints about gate security - back gates that stay open or are difficult to access, and front gates sometimes requiring keycards even when entries are denied or delayed. One reviewer even notes the recurring image of "the guards? not lovely," juxtaposed with praise for individual maintenance staff who "ride around" and clean, highlighting a mixed experience with security that depends on who you ask.

Noise, odors, and indoor air quality also surface as ongoing headaches. Residents report heavy fumes from painting in other units permeating their own homes, and there are complaints about weekend maintenance attitudes that feel dismissive rather than urgent. There is also a sense that the leadership style of bad-news situations is to "offer to break my lease" rather than fix the underlying issue, which understandably leaves some residents feeling unheard or undervalued. In addition, some long-term tenants recall years of recurring incidents with theft, harassment from patrols or security trucks, and a general sense that serious problems aren't being vetted or addressed thoroughly.

Maintenance and housing conditions fill the rest of the grievance list. A recurring pest problem - mice - appears in several accounts, with reports of multiple mice caught and a troubling pattern of handling: glue traps left out in living spaces, maintenance entering the unit without notice to place traps, and a lack of a proper extermination assessment or proactive treatment. Several residents say the problem wasn't adequately inspected or managed, with maintenance that felt reactive rather than preventive. Beyond pests, there are long-standing issues with units themselves: walls that are thin, heat and air conditioning that don't circulate well, hot water that can fail, and general wear and tear - broken closet doors, door handles, and other fixtures - that stay unrepaired or only patched temporarily. The combination of hot summers and cold winters, plus aging infrastructure, amplifies the discomfort of living in tightly packed townhomes where noise travels and odors can bleed through walls.

Interwoven with these criticisms are moments of genuine affection for the place and its people. Several residents express that they would have loved to stay if not for the ongoing issues, noting that their kids love living there or that they've had a long history with the neighborhood. Some also point out that the office staff is friendly and helpful, and that certain maintenance team members - like Ralph, who is described as consistently picking up litter and keeping the neighborhood orderly - help create a sense of pride in the community. Others who have lived there for years say it once felt great and that they don't have much to complain about - at least not compared to what they've witnessed more recently - and they're torn between nostalgia and the reality of dwindling satisfaction.

In sum, the community is described as a place of real camaraderie and approachable staff, tempered by stubborn, systemic problems that affect daily life. The stories range from heartfelt appreciation of individual workers and community events to warnings about theft, security lapses, hazardous odors, and chronic maintenance gaps. For someone considering moving in, the message is nuanced: you'll likely encounter caring people and a resident-owned feel in many parts of daily life, but you should also be prepared for repairs that lag, pest issues that aren't promptly resolved, security and safety concerns, and the possibility that management's responses to complaints may feel inadequate or slow. The overall tone reflects a juxtaposition of warmth and frustration - a community that many love for its people, but one that some warn others to approach with eyes open.

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.5 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.1 miles)

Cafes

• Panera Bread (1.8 miles)
• Tim Hortons (4.6 miles)
• Starbucks (5.3 miles)
• Biggby Coffee (5.6 miles)
• Tim Hortons (5.9 miles)
• Sugarr Donuts (6.1 miles)

Restaurants

• BJ's Restaurant & Brewhouse (1.9 miles)
• Cat Cora Tap Room - 16 (3.4 miles)
• Mezza Mediterranean Grille (3.4 miles)
• Plum Market (3.5 miles)
• Sora Japanese Cuisine & Sushi Bar (3.5 miles)
• Andiamos (3.5 miles)
• McGuckin's Pub (4 miles)

Parks

• Heritage Park (2.7 miles)
• Civic Center Park (4.8 miles)
• Willow Metro Park (5.3 miles)
• Willow Park Pond (6 miles)
• Huroc Park (6.7 miles)
• Schemansky Park (7 miles)
• BASF Park (7.3 miles)

Transportation

• Detroit Metropolitan Wayne County Airport (DTW) (3.4 miles)
• Detroit Airport Ground Transportation Center (3.4 miles)
• DTW Runway (3.4 miles)
• Delta Sky Club (3.4 miles)
• Concourse A (3.5 miles)
• National Car Rental (3.5 miles)
• Ground Trans North Terminal (3.5 miles)

Places of Worship

• Our Lady of the Woods (3.8 miles)
• Southpoint Church (6.9 miles)

Physicians

• Michigan Institute-Urology (3.9 miles)
• Lagrou, Robert New Oakland Family Centers (4 miles)
• Oakwood Healthcare Center (4.1 miles)
• Northline Women's Health Center (4.2 miles)
• Michigan Center For Oral Surgery (4.8 miles)
• Family Health PC (5.5 miles)
• Lung and Sleep Disorders Center (5.5 miles)

Hospitals

• Henry Ford Medical Center - Woodhaven (4.8 miles)
• Oakwood Annapolis Hospital (6.6 miles)