283 Custer Street, Sandusky, MI 48471
For more information about senior living options: (844) 490-3973
The workers are of high quality.
It is a terrible place to live. They do not recommend this place whatsoever.Custer Street Dba New Passages in Sandusky, Michigan, works best for older adults who prioritize close, hands-on attention from caregivers and who thrive in a smaller, more intimate setting. This community can be a solid fit for residents who need light to moderate assistance and value easy access to the front-line staff who support them day to day. It is less suitable for individuals with high medical complexity, strict needs for structured programming, or demands for a large, comprehensive amenities slate and robust on-site clinical oversight.
Families and prospective residents who should consider alternatives are those who require consistent, highly predictable care across every shift, or who rely on strong administrative systems to coordinate medications, therapies, and safety routines. A strong preference for expansive activity schedules, diverse dining options, and comprehensive on-site services may point toward larger, more resource-rich communities. Additionally, any settling for a setting with reported dissatisfaction or misalignment in experience should trigger careful comparison with other nearby options that offer clearer governance, transparent communication, and steadier service delivery.
The notable upside appears tied to the staff, described in reviews as "quality workers." That strength matters a lot in assisted living, where daily interactions shape mood, safety, and overall satisfaction. When caregivers are attentive, responsive, and respectful, residents often feel seen and supported, which can offset some gaps in programming or facility polish. The positive signal from multiple five-star impressions suggests capable hands at the bedside and a culture where frontline personnel are committed to resident welfare. For families, this means that choosing this community may pay dividends if the resident places a premium on relational care and consistent caregiver rapport.
However, the strongest con to weigh is the reality that experiences can be uneven. A harsh, explicit critique calling the place "terrible" signals that outcomes depend heavily on day-to-day operations, staffing realities, or the resident's specific expectations about autonomy, privacy, and the living environment. When a resident endures a prolonged stay with a severely negative takeaway, the risk is not merely dissatisfaction but the potential for real strain on health, mood, and family peace of mind. This kind of divergent experience underscores the need for rigorous due diligence, not assumptions, before committing.
Pros and cons do not exist in isolation; they interact to form a practical decision framework. The strong point - quality frontline staff - can support safer, more dignified daily living and can partially offset some limitations related to size, programming breadth, or facility amenities. Yet the lack of consistent, universally positive experiences means caution: for residents who expect uniform service levels, transparent governance, and a reliably comfortable environment, the offset may fall short. Families should weigh whether the personal connections with caregivers can be sustained over time, and whether any initial warmth extends into reliable problem-solving when difficulties arise.
On the ground, practical due diligence yields the clearest pathway to an informed choice. Before any commitment, visit during multiple mealtimes and activity periods to observe staff-resident interactions, punctuality, and the spontaneity of problem-solving. Request a detailed care plan for the prospective resident, verify medication management practices, and meet both the administrator and the direct supervisor of caregiving. Probe maintenance responsiveness, housekeeping standards, and the dining program's consistency. If possible, arrange a short-term trial or a day-pass to validate expectations about privacy, noise levels, and safety features in real-life conditions. Clarify billing practices, renewal terms, and what happens if needs escalate.
In sum, New Passages is a calculated option for families prioritizing caregiver quality and personal, relationship-driven care, within a smaller community context. It is appropriate for residents who are relatively self-directed with light-to-moderate support needs and who value daily caregiver engagement. Those prioritizing a broad activity calendar, extensive on-site services, or highly standardized outcomes should realistically benchmark against alternatives with more intensive programming and steadier administrative reliability. If a resident's criteria align with relational care and a smaller-scale environment, this site deserves careful consideration; if not, broader options warrant exploration to avoid compromises that could undercut peace of mind for both resident and family.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Custer Street, doing business as New Passages, is an assisted living community located in Sandusky, MI. We offer a range of amenities to ensure the comfort and convenience of our residents. Our dining room provides a pleasant space for meals and socializing. The community is fully furnished, eliminating the need for residents to bring their own furniture. Our beautiful garden offers a peaceful outdoor space for relaxation and enjoyment. Housekeeping services are provided to maintain cleanliness and tidiness.
We understand that moving can be a stressful experience, so we offer move-in coordination assistance to make the transition as smooth as possible. To keep our residents connected with their loved ones and the outside world, we provide telephone service as well as Wi-Fi/high-speed internet access.
At New Passages, we prioritize the health and well-being of our residents by offering a comprehensive range of care services. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, and transfers. We coordinate with healthcare providers to ensure seamless communication and continuity of care. For residents with special dietary needs, including those with diabetes or specific restrictions, we offer personalized meal preparation and service. Medication management is also provided to ensure proper administration.
Transportation can be arranged for medical appointments, ensuring that our residents have access to necessary healthcare services. Additionally, we are conveniently located near several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
To promote an active lifestyle and engagement within the community, we offer scheduled daily activities for our residents to enjoy.
Overall, Custer Street Dba New Passages in Sandusky offers a comfortable and supportive environment where seniors can receive assistance with their daily needs while maintaining independence and quality of life.
Custer Street Dba New Passages is located at 283 Custer Street, Sandusky, MI 48471 in Sanilac County, Michigan
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