4845 Shattuck, Saginaw, MI 48603
For more information about senior living options: (844) 490-3973
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Brandy is very knowledgeable and very nice. The place itself is very nice. It's very reasonably priced. During the tour, everyone working and living there seemed to be happy and enjoying themselves. Symphony Tri-Cities was amazing, and the care team is amazing. Winter Village in Frankenmuth had a cool facility and the best activity calendar by far. Charter Senior Living in Bay City had a very serene energy; it was beautiful and the residents were the happiest. The staff is very friendly and helpful.
The facility is described as having horrid care and dysfunctional administration, despite a nice appearance. The medical staff are negligent, including a critical medication not provided for five days, leading to hospitalization and a death. Communication failures are common, with multiple family messages ignored and no updates from staff. Residents are said to be neglected, including being forgotten to be fed, changed, or taken to the bathroom, and a resident was reportedly dropped on the floor without reporting. They experienced a significant rent increase within a couple of months of moving in, with prepaid funds (over $8,000) not refunded when the stay was short. Staffing shortages are persistent, and the management is described as horrible, with caregivers often quitting or being fired. The reviewers would not recommend Wellspring Lutheran Services Assisted Living, citing these issues and preferring other facilities.The set of experiences surrounding Wellspring Lutheran Services Assisted Living in Saginaw paints a picture that is as mixed as it is provocative. On one hand, several reviewers describe a facility that looks pleasant, feels approachable, and seems reasonably priced compared to competing options. One reviewer notes a mom who won't go there precisely because Medicaid waiver acceptance is not offered, highlighting a practical hurdle for some families. Another reviewer points to Brandy as a standout guide during a tour - describing her knowledge and warmth - and emphasizes that the building itself is attractive and the overall cost appears fair in comparison with other places they visited. In at least one account, the impression left by the visit is that the staff and residents appeared happy and engaged, suggesting a positive day-to-day vibe for some who lived or visited there.
Yet, beneath the polished surface, there are starkly negative, detailed alarms raised by other families. A prominent sentiment is a strong warning against leaving a loved one at Wellspring, with phrases that call the facility's care "horrid," the administration and nursing staff "dysfunctional," and the overall operation "not what it should be." In these accounts, critical medications went undelivered for days, prompting emergency doctor visits and, in one case, hospitalization followed by the death of a resident weeks later. The narrative includes specific, troubling interactions with staff - an apology that felt insincere, a lack of proactive communication about drug shortages, and a sense that concerns were not adequately addressed or resolved. The reviewers describe a financial commitment of thousands of dollars upfront, with little to no remedy offered when outcomes were not favorable, leading to lasting frustration and a strong conviction that Wellspring was not the right fit for their family.
Accelerating the concern is a highly assertive review that urges readers to heed warnings about slow response times, missed or dropped medications, and broader neglect in daily care tasks. The allegations extend to forgetting to feed residents, failing to change briefs, delays in providing bathroom access, and even not reporting a fall. Additionally, reviewers complain about a rapid rent increase after move-in, and they urge replacement of management and a significant portion of the caregiving staff. Taken together, these claims frame Wellspring not merely as an average senior living option, but as a facility where safety and responsiveness concerns were perceived as systemic by those who lived through or observed the care firsthand.
There is also a personal perspective from someone who once loved the job there, noting that the residents were sweet and the job could be easy, yet argues the facility is not truly an assisted living environment. That account suggests chronic staffing shortages and high turnover, painting a picture of an operation that functions more like a nursing home than a true assisted living community. The implication is that while the people who work there may be friendly and well-meaning, the structure and resources required to deliver appropriate care are lacking in meaningful ways.
In contrast, other reviewers acknowledge the reality that all facilities in this sector contend with staffing pressures to some degree. They reference experiences at Symphony Tri-Cities, describing it as an "amazing" option that still faces staffing constraints common to the industry but emphasizes genuine care for patients and families. Additional suggestions come from other facilities that were visited or considered: Winter Village in Frankenmuth is praised for its facility and a best-in-class activity calendar, and Charter Senior Living in Bay City is highlighted for its serene atmosphere and the happiness of its residents, though reviewers admit they did not stay there long enough to evaluate medical care directly. These comparisons underscore that, for families exploring options, Wellspring is one of several choices with a spectrum of strengths and potential red flags.
Taken together, the collection of reviews suggests a complex decision for prospective residents and their loved ones. On the positive side, Wellspring's facility appearance, cost relative to competitors, and some staff interactions - especially during tours - can present an appealing package. On the negative side, multiple accounts depict significant concerns about medical oversight, communication, responsiveness, and even basic daily care, along with financial expectations that were difficult to reconcile after move-in. The existence of alternative providers with reputations for both strong care and better staffing assurances - paired with strong testimonials from some families - adds an important layer of context for anyone weighing Wellspring against other options in the region.
If you're evaluating senior living for a parent or relative, these reviews emphasize a few practical takeaways. First, the presence of a compassionate and knowledgeable guide like Brandy during tours can shape your initial impression; request her if possible to get a thorough understanding of what daily life is like. Second, be explicit about what services are included, how meds are managed, and how quickly staff respond to needs, asking for concrete examples and recent outcomes. Third, consider touring multiple facilities to compare how each handles medical oversight, staffing levels, and family communication, as well as how they respond to concerns or complaints. Finally, confirm whether Medicaid or other benefits are accepted, since this can be a decisive factor for many families navigating the transition.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Mbs International (7 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Agnes Rambo is an assisted living community located in Saginaw, MI. Our community offers a range of amenities to ensure the comfort and convenience of our residents. The dining room provides nutritious and delicious meals for all dietary needs, while our fully furnished rooms provide a cozy and comfortable living space.
Outside, residents can enjoy our garden and outdoor spaces, perfect for relaxation or socializing with friends. Our housekeeping services ensure that the community remains clean and tidy at all times. For those who need assistance with their daily activities, our dedicated staff is available to provide support with bathing, dressing, transfers, and medication management.
At Agnes Rambo, we prioritize the well-being of our residents. We offer coordination with health care providers to ensure that medical needs are met promptly. Our staff is trained in diabetes diets and special dietary restrictions to cater to individual needs. Transportation arrangements for medical appointments are also provided.
In terms of recreation and entertainment, we offer scheduled daily activities to keep our residents engaged and entertained. Nearby cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals further enhance the convenience of our location.
At Agnes Rambo in Saginaw, MI, we strive to create a warm and welcoming environment where residents can feel at home while receiving the care they need.
Agnes Rambo is located at 4845 Shattuck, Saginaw, MI 48603 in Saginaw County, Michigan
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