7383 Decosta, Rockford, MI 49341
For more information about senior living options: (844) 490-3973
The staff at Boulder Creek Assisted Living is warm, compassionate, and professional. The facility is clean, beautifully maintained, and peaceful. The activities are thoughtful and engaging, and meals are delicious. The environment promotes dignity, safety, and joy. Boulder Creek has become a true community where residents and families feel at home. The Executive Director and his team are responsive, kind, patient, and dedicated to excellent care. Kim provides thorough guidance during tours and the residency process. Brian helps make residents' apartments feel like home with personalized touches. Partner organizations have been fabulous to work with, enhancing care. The facility has been recognized as Best Senior Living by aPlaceforMom for multiple years.
A reviewer claims residents are starved and medical information is refused even with a court order. A reviewer alleges bed sores and ants in the resident's bed due to insufficient care. Clothes are returned dirty to residents. The facility is described as poorly trained with high staff turnover and inadequate care. There are allegations of large, sudden increases in monthly costs. Meals are described as cheap quality and often served cold. Medication management is chaotic, including running out, dosing errors, misadministration, and unapproved sedation. Concerns of mistreatment, neglect, and elder abuse are raised. Residents reportedly wait long times for assistance, sometimes 45 minutes or more. Staff are described as two-faced and insincere, with a perception of profit-driven practices.Boulder Creek Assisted Living presents itself in the reviews as a place of warmth and care, where many families feel their loved ones receive attentive, compassionate service in a setting that feels like a welcoming community. Several accounts center on the relief of finding a safe home for a parent recovering from a serious medical event. One family shares that their mom had a stroke at 64 and required discharge planning after Mary Free Bed, and they describe Boulder Creek as instrumental in her recovery and in helping navigate life after a stroke. For them, the staff's dedication translates into safety, comfort, and reassurance for the whole family, with the impression that their loved one is "in capable, loving hands" during this uncertain transition.
Across multiple testimonials, Boulder Creek is praised for its overall atmosphere - an environment that feels open, clean, and well maintained, with a sense of peace and dignity pervading the halls. Reviewers frequently mention that the staff go above and beyond to make residents feel at home, and that every interaction embodies warmth, professionalism, and genuine care. The facility's layout, d?cor, and daily rhythms are described as contributing to a welcoming mood, with conversations about memory care, activities, and social engagement painted against a backdrop of safety and comfort. For many families, this combination of environment and staff demeanor becomes a source of lasting peace of mind.
The community feel at Boulder Creek is a recurring theme. Visitors often note that residents appear engaged, with ongoing activities that are thoughtful and well-organized, and meals that are frequently described as delicious. The presence of additional beloved touchpoints - such as on-site salons and barbershops - adds to the sense that the residents' daily lives are enriched beyond basic care. Several reviews highlight the way staff and residents greet visitors with smiles, underscoring the impression that the community is welcoming not just to residents but to families as well. In some reviews, family members express gratitude for how the staff treat their loved ones with dignity and respect, reinforcing confidence that their family member is well cared for in a calm, dignified setting.
There are also endorsements that emphasize the expertise and accessibility of Boulder Creek's leadership and care network. Families mention specific team members by name and describe them as responsive, patient, and knowledgeable, with a willingness to do whatever it takes to ensure the best possible care. Executive Director Josh, Kim who helped with admissions, and Brian the maintenance staff are named as examples of a cohesive, supportive leadership and operations team. Partnerships with external providers like HomeMD and CorsoCare are cited positively, suggesting a network of care that extends beyond the walls of the facility. The sentiment is that Boulder Creek's leadership and its care partners collaborate in a way that supports both medical needs and daily quality of life for residents.
Several reviewers specifically celebrate the memory care focus and the breadth of services that Boulder Creek offers. They note engaging activities, regular social opportunities, and opportunities for residents to maintain a sense of identity and independence. The ability for residents to participate in familiar routines - like visits to the salon - or to keep cherished attachments, such as pets, is highlighted as a key driver of comfort and happiness. AFeeling of home is reinforced by tangible touches, including the sense that staff members know residents personally, anticipate their needs, and respond with kindness and calm efficiency. The overall impression is of a facility that not only cares for physical health but also supports emotional well-being and personal dignity.
Yet the picture is not without sharp and vehement counterpoints. A subset of reviews presents serious concerns about management, care practices, and financial practices that some families view as egregious or even dangerous. One reviewer argues that there should be a way to leave a zero-star review, alleging that a grandmother was starved, that medical information was withheld even in the presence of a court order, and that bed sores, an ant infestation in the bed, and dirty clothing were all allowed to persist. This account paints Boulder Creek as a place where safety and cleanliness did not meet expectations, and where access to accurate medical information was obstructed, leaving families with deep distress and distrust.
Other accounts describe a pattern of neglect and mismanagement that raises far more alarm bells. Critics allege medication issues - delays, incorrect dosing, administration of another resident's medications, and even the dispensing of sedatives without proper authorization or family notification. They report high turnover among staff, poor training, and a wellness team that seems unable to keep up with needs, sometimes leaving residents waiting extended periods for help. In one account, a family claims that promises about pricing and services were broken, with monthly costs increasing dramatically and without transparent justification, turning what was expected to be a stable arrangement into a financial strain that intensified the perceived decline in quality of care.
Some reviewers go as far as to characterize the facility's practices as borderlining elder abuse, citing systemic issues such as insufficient staff coverage, late or missing showers, and a repeated failure to meet basic care standards. Specific anecdotes include a resident left sitting on a toilet for long stretches, missed biweekly showers, and multiple medication-related errors. There are even references to internal staff concerns about management, including complaints about the Wellness Director and the overall organizational culture, which some readers interpret as profit-driven rather than resident-centered. The most alarming claims include audacious price increases, unauthorized charges, and pressure to disclose financial details in ways that feel coercive to families.
A number of reviews acknowledge that Boulder Creek can look impressive on the surface - the building is described as beautiful, the interiors inviting, and the staff courteous - yet they urge potential residents and families to probe deeper. The disparities between outward kindness and reported internal practices are a source of unease for some. The combination of highly positive testimonials and strongly negative accusations creates a complex portrait: a facility that for many families is a lifeline and source of comfort, but for others is associated with fear, frustration, and financial anxiety.
Taken together, the reviews present a multifaceted image of Boulder Creek Assisted Living. For families navigating post-stroke recovery or seeking a memory care environment, the facility is frequently described as a place of hope, where compassionate staff, a supportive community, and a well-maintained setting enable dignity, safety, and joy for their loved ones. At the same time, the negative accounts underscore the critical importance of transparency, consistent care standards, rigorous staff training, and careful financial stewardship. They remind readers that experiences can vary dramatically from one resident to another, and even from one family to the next, depending on individual circumstances, staff availability, and the specifics of care plans.
Ultimately, the reviews present a powerful reminder: choosing an assisted living or memory care residence is a deeply personal decision that hinges on trust, communication, and ongoing oversight. For some families, Boulder Creek embodies the best of what such facilities can offer - companionship, engagement, and thorough, thoughtful care. For others, it raises red flags that demand careful scrutiny, insistence on clear care protocols, and a candid discussion about costs and services. Prospective residents and families would do well to listen to a broad spectrum of voices, visit multiple times, ask pointed questions about staffing levels, medication administration, and incident reporting, and seek out corroborating information from external resources to ensure that the care environment truly aligns with their loved one's needs and their family's values.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Platinum Living - Rockford is an assisted living community located in the charming town of Rockford, MI. With a range of amenities and care services, our community provides a comfortable and supportive environment for seniors.
Our residents can enjoy meals in our spacious dining room, which offers a variety of delicious options to cater to special dietary restrictions. The apartments in our community are fully furnished, ensuring that residents feel at home from the moment they move in. Additionally, our housekeeping services keep the living spaces clean and tidy.
Outside, our community features a beautiful garden and outdoor space where residents can take leisurely strolls or relax in the fresh air. For those who want to stay connected with friends and family, we offer telephone and Wi-Fi/high-speed internet access.
Care services at Platinum Living - Rockford include assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure that each resident's medical needs are met. Medication management is provided to help residents stay on track with their prescriptions.
To keep our residents engaged and entertained, we offer scheduled daily activities that cater to different interests and abilities. Whether it's arts and crafts, exercise classes, or social events, there is something for everyone to enjoy.
Convenience is key at Platinum Living - Rockford, as there are numerous amenities nearby. Residents have easy access to cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. Transportation arrangements can also be made for medical appointments.
At Platinum Living - Rockford, we strive to provide a safe and nurturing environment where seniors can thrive. With exceptional care services and a range of amenities designed for comfort and convenience, our community offers an ideal place for seniors to call home.
Platinum Living - Rockford is located at 7383 Decosta, Rockford, MI 49341 in Kent County, Michigan
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