Natural Freedom

Pros

• They are very happy with Freedom Home Care.
• Everything has been great.
• Caregiving, communication, and the owner are always ready to help.
• The family is great.

Cons

• The reviewer states they have not received their paycheck for over three to four months.
• The reviewer reports continually getting the runaround regarding their money.
• The reviewer claims their family released them from caregiving after they were late, despite claims of schedule flexibility.
• The reviewer would not recommend the company to anyone.
• The reviewer alleges staff report abuse allegations to their boss, who fired a family member living in the home with mentally handicapped adults, yet allowed them to continue living there.
• The reviewer says that when staff are unavailable, an abusive person is allowed to watch clients alone.
• The reviewer states that reports to Adult Protective Services have resulted in no action.
• The reviewer argues elder abuse continues due to the guardian's serious mental health issues and that the guardian was still allowed to become guardian.
• The reviewer notes that the guardian was hired to provide care for another client's home and had to be fired for paranoia, and had been institutionalized several times.
• The reviewer states the whole family smoked cigarettes in their face and fired them because they hit their vape.
• The reviewer describes the accounting staff as disorganized and rude, as well as nasty and mean-spirited, and says they go out of their way to be rude; they also urge others not to work there.

Review

A mosaic of voices emerges from the accounts connected to the elder care provider, with stories ranging from financial frustrations and safety concerns to moments of genuine satisfaction. Some individuals describe tense, unstable experiences that left them feeling undervalued and uncertain about how the organization handles payroll, scheduling, and employee welfare. Others offer glowing praise for the caregiving they received and the willingness of the owner to respond to needs. Taken together, the narratives paint a complex picture of a company with both highly positive and deeply troubling facets.

One of the most persistent threads is money and timing. A caregiver reports not having received a paycheck for three to four months, describing a persistent "run around" as they sought payment. In another account, a caregiver was released from caregiving duties after being late, even though the family contends they were flexible with the schedule. Those two voices seem to illustrate a broader pattern in which financial matters and schedule expectations appear inconsistently managed, leaving caregivers anxious about compensation and unclear on what is considered acceptable lateness or flexibility.

Safety and governance concerns surface in more alarming tones. Several accounts allege that staff members report abuse allegations to their supervisor, who is described as firing a family member living in the home with the mentally handicapped adults while that person continues to reside there. There are claims that, when staff are unavailable, the abusive individual is allowed to supervise the clients, raising serious questions about supervisory oversight and client protection. Accusations extend to adult protective services, with one reviewer insisting that reports to APS have yielded no action. The issues are couched as broader critiques of governance and accountability within the company's local operations.

Guardianship and mental health concerns complicate the narrative further. A reviewer cites the guardian as having serious mental health issues yet being placed in a caregiving role for another client's home, followed by a claim that the guardian was fired due to paranoia. The question of how mental health status and background checks are addressed in the screening and ongoing oversight of guardians and caregivers is raised repeatedly, contributing to a climate of doubt and concern about professional boundaries and client safety.

Not all feedback follows a single tone. In what reads like a counterpoint to the more troubling reports, another reviewer describes a markedly positive experience: "Very happy with Freedom Home Care. Everything has been great. Caregiving, communication, and the owner is always ready to help us out with our needs." Short lines like "Great family" further suggest that some families or caregivers found the organization to be reliable, supportive, and responsive to needs, especially when compared to the more troubling accounts. The contrast underscores the variability of experiences and the possibility that individual circumstances, particular clients, or specific teams shape perceptions in strikingly different ways.

A separate strand of critique targets the internal administrative culture. Several reviewers characterize the accounting and administrative staff as disorganized and rude, implying a broader pattern of poor workplace practices. The language is stark: caregivers are described as being "turned and burned," with references to nasty, mean-spirited behavior and a strong admonition not to work there. Taken together, these comments suggest that even when some caregiving experiences are positive, the internal operations - especially behind the scenes in billing and HR - can significantly color overall impressions of the company.

In sum, the collection of experiences highlights a company that elicits highly divergent responses. For some, the caregiving relationship feels strong, with a ready, supportive owner and solid communication. For others, systemic problems - ranging from payroll delays and scheduling ambiguities to serious safety and governance concerns - cast a long shadow over the organization. Families seeking elder care might take away a clear message: while there can be genuinely satisfactory caregiving experiences, there are notable risks and inconsistencies in management practices, safety oversight, and administrative conduct that warrant careful, independent verification before engaging this provider.

This area of Rochester Hills, Michigan offers a convenient and vibrant community for senior living. With a variety of dining options such as CK Diggs, Grand Tavern, and Salsarita's Fresh Mexican Grill, seniors can enjoy delicious meals without having to travel far. Additionally, there are several cafes including Antonio's Cafe & Grill and Starbucks nearby for those who enjoy coffee and pastries. The neighborhood also provides easy access to pharmacies like Walgreens and CVS Pharmacy for any medical needs. For spiritual fulfillment, there are various places of worship like Church Of The Holy Redeemer and St Hugo of the Hills Church within a short distance. Nature enthusiasts can take advantage of the numerous parks nearby such as Avondale Park and Innovation Hills for outdoor recreational activities. Furthermore, there are reputable physicians' offices in the vicinity including Barclay Medical Center and Balian Eye Center. With entertainment options like Emagine Rochester Hills theater close by, seniors can stay engaged and active. In case of emergencies or medical needs, McLaren Oakland hospital is conveniently located just 6.1 miles away from this community.

Restaurants

• CK Diggs (0.1 miles)
• McDonald's (0.5 miles)
• Grand Tavern (1.7 miles)
• McDonald's (1.9 miles)
• Salsarita's Fresh Mexican Grill (2.3 miles)
• McDonald's (3.4 miles)
• Shake Shack (3.5 miles)

Cafes

• Antonio's Cafe & Grill (0.1 miles)
• Panera Bread (1.5 miles)
• Starbucks (2 miles)
• Panera Bread (2.1 miles)
• Starbucks (3.7 miles)
• Avon Donuts (5.6 miles)
• Starbucks (5.9 miles)

Pharmacies

• Walgreens (0.1 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (2.3 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Ascension Providence Rochester Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• Church Of The Holy Redeemer (0.2 miles)
• St Hugo of the Hills Church (4.9 miles)
• Big Beaver United Methodist Church (5.2 miles)
• Oakland Christian Church (6.3 miles)
• Kensington Orion (6.7 miles)

Parks

• Avondale Park (0.9 miles)
• Innovation Hills (1.3 miles)
• Firefighters Park (1.9 miles)
• River Woods Park (2.4 miles)
• Riverside Park (2.7 miles)
• Earl E Borden Park (3.6 miles)
• Rochester Municipal Park (3.8 miles)

Physicians

• Barclay Medical Center (2.2 miles)
• Summit Oral & Maxillofacial Surgery (2.4 miles)
• Millman-Derr Center For Eye Care (2.4 miles)
• Dr Mahjoub (2.8 miles)
• Balian Eye Center (3.7 miles)
• Paint Creek Ob/Gyn (4.9 miles)
• Troy Medical Center (5.2 miles)

Theaters

• Emagine Rochester Hills (2.3 miles)
• AMC Forum 3 (5.7 miles)
• MJR Troy Grand Digital Cinema 16 (6.2 miles)

Hospitals

• McLaren Oakland (6.1 miles)