Sherman AFCH

Pros

• The staff and service were good.
• The staff in the doctor's office are very nice.
• The experience was wonderful, with everyone being professional and kind.
• The medical group provides excellent treatment and shows respect toward patients.
• Dr. Israel is positive, caring, and an excellent doctor.
• The office personnel are efficient and professional regarding insurance information.
• Dr. Israel and her staff provide excellent care and support for every patient; she is highly recommended.
• Dr. Thwainey is an amazing doctor who cares for his patients, and the staff is kind.
• The visit process with Dr. Thwainey is smooth and thorough, and he listens to patients.
• The practice is friendly, professional, and accommodating.

Cons

• The staff were described as totally incompetent and did not answer their phones.
• An older staff member was rude and did not understand what a referral was.
• The office failed to approve or properly handle a genetic referral and was unresponsive to calls.
• The reviewer had to find their own genetic counselor because the staff mishandled the referral.
• They gave a referral to a pediatrician who had been retired for years.
• They barely answered calls and required repeated attempts to reach someone.
• The visit notes and list of open issues were unsatisfactory.
• The office lost a urine sample and billed the insurance for each visit.
• Some staff members were not wearing masks in a small space.

Review

The collection of patient experiences at Ascension Medical Group Oak Park presents a picture of a practice that many patients find to be a dependable source of compassionate and professional care. Across numerous comments, the staff and clinicians are repeatedly described as friendly, considerate, and attentive. Patients frequently note that the environment feels welcoming, and that the team works hard to make visits smooth and efficient. Several reviewers underscore the convenience of the Oak Park location, highlighting how easy it is to access care nearby or even walk to the office.

A prominent thread in these reviews centers on the physicians, particularly Dr. Israel and Dr. Thwainey, who receive widespread praise for their approach to patients. Dr. Israel is described as positive, encouraging, caring, and highly detailed in her assessments. Patients express appreciation for her listening skills and for how she engages with their concerns, with several remarks calling her an excellent doctor whom they hope to continue seeing for their medical needs. One reviewer specifically noted that Dr. Israel diagnosed vertigo and left the patient feeling much better, while others describe her as professional, knowledgeable, and supportive. The sentiments about Dr. Thwainey are equally strong: he is portrayed as an AMAZING doctor who genuinely cares for patients, takes time to listen, and addresses questions thoroughly. Reviews describe the office atmosphere as smooth and well-coordinated under his leadership, with staff and clinicians working together to deliver attentive care and clear follow-up.

Beyond the physicians, many patients highlight the broader staff as a strength of the practice. References to the nurse team, front-desk receptionists, and support staff emphasize kindness, efficiency, and professionalism. One reviewer specifically commends the entire team at Oak Park Medical Center for being amazing and courteous, noting how the staff makes the patient experience easier - from the moment of arrival to the handling of refills and appointment scheduling. Several comments describe the experience as consistently positive, with patients feeling seen and valued by a team that appears to care about their well-being.

However, the feedback is not uniformly glowing. A subset of reviewers report significant frustrations with administrative and operational aspects of the practice. Primary concerns include difficulty getting through on the phone, with some patients saying they must repeatedly call or "blow up" the line to reach someone. There are specific complaints about the referral process, including instances where referrals were not properly approved, were sent to the wrong department (such as a retired pediatrician), or took an unnecessarily long time to resolve. One patient recounts an interaction with a staff member who seemed unaware of what a referral entailed and who was perceived as rude, ultimately leading the patient to seek care elsewhere. In other cases, patients described unsatisfactory visit notes or a list of open issues that did not meet their expectations for communication and follow-up.

Infectious disease precautions also surface in the reviews, with at least one patient noting discomfort about several staff members not wearing masks in a small space. This concern contrasts with otherwise positive remarks about safety and attentiveness, reminding the practice of the ongoing importance of consistent infection prevention practices in a shared clinical setting.

There are a few specific incidents that underscore the mixed experiences. For example, one review mentions a lost urine sample and an ensuing billing issue, which understandably caused frustration and a sense that administrative processes were not running as smoothly as clinical care. Another patient describes a practice that delivers efficient insurance verification and timely access to the right providers, while a different voice characterizes the phone and referral workflows as an area in need of improvement. Taken together, these experiences illustrate that while many patients feel well cared for by their clinicians and staff, some encounter avoidable administrative gaps that affect their overall satisfaction.

Overall, the sentiment toward Ascension Medical Group Oak Park tends to lean positive, with clear admiration for the clinicians who extend compassionate, patient-centered care. Dr. Israel and Dr. Thwainey emerge as standout providers whose expertise and bedside manner inspire trust and familiarity. The overarching message from these reviews is that the medical team can deliver exceptional, attentive care when systems run smoothly and communication is clear. At the same time, the feedback signals opportunities to strengthen administrative processes - particularly around appointment scheduling, referrals, phone access, and post-visit follow-up - so that the positive clinical experiences are matched by equally reliable and streamlined operations. For many patients, Oak Park Medical Center remains a valued choice for primary care and ongoing health support, with the potential to become even stronger as administrative workflows are refined.

This part of Oak Park, Michigan offers a range of amenities that could be attractive for senior living. There are multiple pharmacies in the vicinity, making it convenient to access medications and healthcare supplies. In terms of dining options, there are diverse choices ranging from casual fast food restaurants like McDonald's to more upscale establishments like Urbanrest Brewing Company. Additionally, the presence of various medical facilities such as Royal Oak Pediatrics PC and Be Well Medical Center ensures easy access to healthcare services. The area also boasts several parks for recreational activities and relaxation. For entertainment, there are theaters like Emagine Royal Oak nearby. Overall, this location provides a mix of essential services and leisure options that may cater to the needs and interests of seniors looking for a comfortable living environment with convenient amenities close by.

Pharmacies

• CVS Pharmacy (0.6 miles)
• Rite Aid (1.4 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Ferndale Project (1.2 miles)
• Starbucks (1.7 miles)
• Starbucks (3.7 miles)
• Starbucks (4.6 miles)
• Panera Bread (5.7 miles)
• Starbucks (5.8 miles)
• Starbucks (6.3 miles)

Restaurants

• Urbanrest Brewing Company (1.5 miles)
• Rock On 3rd (1.7 miles)
• McDonald's (1.7 miles)
• National Coney Island (2.8 miles)
• Alex's of Berkley (3 miles)
• McDonald's (3.8 miles)
• Brown Iron Brewhouse Royal Oak (3.9 miles)

Physicians

• Royal Oak Pediatrics PC (1.5 miles)
• Be Well Medical Center (1.9 miles)
• Beverly Hills Orthopedists (5.7 miles)
• Troy Orthopedics Associates (6.3 miles)
• Troy Medical Center (6.5 miles)
• Metro Medical Practice (6.8 miles)
• Sterling Physicians (7.2 miles)

Parks

• Harding Park (1.5 miles)
• Scout Park (3.1 miles)
• Starr Jaycee Park (3.6 miles)
• Palmer Park (3.6 miles)
• Clawson Park (5.3 miles)
• Shain Park (6.3 miles)
• Center Line Memorial Park (6.4 miles)

Theaters

• Emagine Royal Oak (1.9 miles)
• AMC Star John R 15 (5.1 miles)
• MJR Troy Grand Digital Cinema 16 (5.7 miles)

Hospitals

• Park Geriatric Village (5.1 miles)
• Henry Ford Hospital (7.7 miles)
• Henry Ford Health System (7.7 miles)
• Hfhs - Main - F4 (7.8 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (8.2 miles)
• St John Macomb Hospital (8.2 miles)

Places of Worship

• Big Beaver United Methodist Church (7.9 miles)