Information last verified:
1775 Seminole Road, Norton Shores, MI 49441
For more information about senior living options: (844) 490-3973
The staff is helpful and attentive to all residents’ needs, with regular check-ins. The facility is bright, cheerful, and clean, and residents are happy with a lively lunchroom. Families are glad their loved ones are at Seminole Shores, with closer proximity and frequent visits. Mom’s room is comfortable and well furnished, with items provided and decor handled as requested. Move-in is easy thanks to guided directions from the staff and a welcoming activity director. The care is loving and compassionate, with top-notch staff and open communication.
The facility is severely understaffed. The jacuzzi tub shown on the tour is never used. The office staff are rude and unhelpful. They do not take proper care of residents, leading to health issues like UTIs. There is very poor management by Candy B, and some staff are unfriendly and rough with residents. Complaints are ignored.This community is best suited for families who want a bright, home-like atmosphere with a strong social heartbeat and easy family involvement. It works well for seniors who value clean surroundings, approachable staff, and a straightforward move-in experience that minimizes friction during transition. The environment rewards regular visits, shared meals, and participation in activities, making it especially attractive to those who prioritize companionship, accessible dining options, and clear, frequent communication about daily life. For seniors who flourish in a community where friends and staff are visible and available, this option provides a practical, well-rounded housing and care solution.
Those who should consider alternatives are primarily the families who demand unwavering administrative consistency and flawless day-to-day operations. Several reviews flag mixed experiences with management and office staff, including instances described as curt or unresponsive. Understaffing is cited as a persistent concern in some accounts, with potential implications for timely assistance, attention to hygiene, and routine caregiving tasks. For families with zero tolerance for service variability or who require highly predictable, door-to-door reliability from leadership, it makes sense to compare with other nearby communities that demonstrate steadier staffing patterns and more consistent administrative follow-through.
On balance, the strongest pros lie in the lived experience: a facility that feels bright, clean, and welcoming; residents who appear engaged and content; staff who are described as kind, approachable, and easy to work with; and a calendar of activities that keeps people connected and energized. Move-in experiences are consistently reported as smooth, with staff guiding new residents through entry points, room setup, and a welcome that makes settling in feel manageable. The dining environment, ample menu choices and a social, bustling lunchroom, enhances daily life and helps new residents integrate quickly. Memory care is clearly integrated into the community’s layout, offering safety while preserving a sense of familiar, home-like living.
Yet the negatives cannot be ignored. Reports of understaffing and uneven care suggest that some days may feel understaffed relative to resident needs, potentially affecting the timeliness and quality of certain tasks. A handful of reviewers mention rude interactions with office personnel and limited engagement beyond essential care. Specific maintenance concerns, such as delayed cleaning of showers or lapses in routine cleaning, point to process gaps that can erode trust if not addressed. These factors matter because they shape a family’s confidence in the facility’s promise and influence daily quality of life, especially for residents who rely on consistent assistance.
From a cultural standpoint, the experience hinges on the cadence of care. When staff are consistently warm, competent, and present, families gain reassurance from open communication and visible attentiveness. In contrast, when care delivery or administrative interactions feel inconsistent, even a pleasant physical setting can feel less reliable. The memory-care environment adds another layer of importance: safety protocols must be paired with steady, compassionate staffing to avoid unsettling moments for residents and families. Taken together, the environment can feel like a welcoming home that supports independence and social connection, provided staffing and management reliability meet expectations.
The practical path forward is clear. Prospective families should conduct a deliberate tour focused on real-time staff-resident interactions, observe activity programming, and question current staffing ratios across shifts. Request transparent answers about housekeeping schedules, frequency of room and shower cleaning, and how care plans adapt as needs evolve. If proximity to family and a vibrant social scene are non-negotiables, this community delivers a compelling balance of warmth and practicality. If, however, a hard line on consistent staffing levels and friction-free administration is essential, it is prudent to explore alternatives with stronger, more uniform track records. In the right circumstances, this community can be the right fit, with clear expectations and ongoing oversight to maintain the fit over time.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Muskegon County (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Graceland in Norton Shores, MI is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a spacious dining room where residents can enjoy delicious meals prepared and served by the staff. The apartments are fully furnished, providing a cozy and comfortable living space for each resident.
Graceland also boasts a beautiful garden and outdoor space, allowing residents to relax and enjoy nature. Housekeeping services are provided to ensure that the community is always clean and well-maintained. Move-in coordination is available to assist new residents with their transition into the community.
To stay connected with family and friends, telephone service as well as Wi-Fi/high-speed internet access is provided.
The care services at Graceland include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive any necessary medical attention promptly. Special dietary restrictions, including diabetes diets, are catered to in the meal preparation and service. Medication management is available to help residents stay on top of their medications.
Transportation arrangement for medical appointments as well as transportation to doctors' appointments is offered, making it convenient for residents to access healthcare services.
In addition to providing excellent care services, Graceland offers a variety of activities for residents to participate in. Scheduled daily activities keep residents engaged and provide opportunities for socialization.
The community's location in Norton Shores offers numerous amenities nearby. There are cafes, parks, pharmacies, restaurants, places of worship, theaters, hospitals all conveniently located within close proximity.
Overall, Graceland in Norton Shores provides a supportive and enriching environment for seniors who require assistance with daily tasks while still maintaining their independence.
Graceland is located at 1775 Seminole Road, Norton Shores, MI 49441 in Muskegon County, Michigan
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