211 East Main Street, Morenci, MI 49256
For more information about senior living options: (844) 490-3973
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The staff were rude and unhelpful to visitors. Mary does not answer the phone and sometimes says she doesn't want to talk. Mary yells at the grandfather. The staff are rude and uncaring. The people in charge are not doing their jobs correctly and are mistreating residents. The reviewers would not recommend this place.Several parents and siblings describe the same troubling experience at a local care facility, focusing on rude treatment, poor communication, and what they see as a lack of proper care for residents. The core theme across the accounts is frustration with how visits and daily interactions are handled, especially when a loved one has limited ability to speak for themselves. In one account, a sister who currently resides there is the center of attention for a family visit that went sour from the moment they arrived at the door. The staff reportedly told the visitor that they needed to check whether entry was permitted, despite being told three weeks earlier that a visit was allowed. The visitor even called earlier that same day to alert staff of the plans. To make matters feel more unwelcoming, the staff member who received the caller reportedly appeared to have just gotten out of the shower, with their hair wrapped in a towel, underscoring a perception of unprofessionalism in how some staff present themselves.
Another prominent strand of the complaints centers on a staffer named Mary, who seems to be a recurring point of conflict for families. Family members say that their father calls their sister twice daily at a set time, but when Mary is on duty, she either does not answer the phone or responds that the sister "doesn't want to talk today." This is especially troubling in cases where the resident cannot speak for herself and cannot advocate for a proper line of communication. The implication in these stories is that Mary's conduct creates a barrier to regular contact with a vulnerable family member, fueling worry and frustration among relatives who are trying to stay connected and informed.
The discontent extends to more direct confrontations with Mary herself. One family member describes having "the worst time with Mary," accusing her of never answering the phone, crafting "weirdest rules," and even yelling at the grandparent in the family. The speaker goes so far as to say that, if she were Mary's employer, she would be fired on the spot. This particular voice paints Mary as unresponsive, capricious, and aggressive toward family visitors, contributing to a sense of fear and distrust around navigating the facility's policies and who is allowed to engage with their loved one.
Beyond the concerns about Mary, several reviewers condemn the overall staff. The repeated messages describe the staff as rude and uncaring, with the sense that empathy and attention to residents' needs are not being prioritized. The experiences conveyed suggest a pattern of interaction that leaves families feeling dismissed and uneasy about the quality of care their loved ones receive. The frequent use of terms like "bad," "rude," and "non caring" signals a broader dissatisfaction that goes beyond isolated incidents.
There is also a clear criticism aimed at the leadership of the facility. According to these reviews, the people in charge are not performing their duties effectively and are allowing residents to be mistreated. The complaints imply systemic issues rather than a few isolated mistakes: mismanagement, inconsistent rules, and a lack of accountability are cited as contributing factors to the negative experiences reported by multiple families. The impression left by these accounts is that residents may not be receiving the standard of care or the respectful treatment that families expect and deserve for their loved ones.
Taken together, the reviews describe a troubling environment where communication is inconsistent, rules seem arbitrary, and staff behavior is perceived as disrespectful or punitive toward both residents and their visiting families. The central figure of contention - Mary - appears in several accounts as a barrier to contact and a source of frustration for relatives who are trying to remain engaged in their loved one's care. The broader message from these stories is a plea for better training, more transparent policies, and a renewed focus on compassionate, patient-centered care. For families hoping to advocate for a loved one, the prevailing sentiment is that change is needed urgently, and that they would prefer their sister or relative be brought home soon if the facility cannot provide the level of care and communication they expect.
12 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Respite CareRespite care provides temporary relief for caregivers, allowing them to recharge and attend to their own needs. It also gives seniors the opportunity to socialize, receive professional care, and experience a change of scenery, promoting overall well-being and reducing feelings of isolation.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Toledo Express (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Beginnings Afc in Morenci, MI is a warm and inviting assisted living community that offers a range of care services for seniors in need of support. Our dedicated staff provides personalized care and assistance with activities of daily living, including bathing, dressing, and transfers. We also coordinate with health care providers to ensure our residents receive the medical attention they require.
At New Beginnings Afc, we understand the importance of maintaining a healthy lifestyle. That is why we offer nutritious meals prepared according to special dietary restrictions such as diabetes diets. Our dining room provides a pleasant atmosphere for residents to enjoy their meals together.
We strive to create an environment where our residents can thrive physically, mentally, and socially. With scheduled daily activities, there are plenty of opportunities for residents to engage in stimulating and enjoyable experiences. Whether it's participating in group exercises or joining in on outings to nearby restaurants or places of worship, there is always something exciting happening at our community.
Our amenities are designed to enhance the comfort and convenience of our residents. Each room is fully furnished and move-in ready. The beautiful outdoor space allows for relaxation and enjoyment of nature. Wi-Fi/high-speed internet access ensures residents can stay connected with loved ones.
For added peace of mind, we offer housekeeping services to keep the community neat and tidy. We also assist with medication management and provide transportation arrangements for medical appointments.
At New Beginnings Afc, we pride ourselves on creating an inclusive and caring environment where seniors can start anew and embrace new beginnings. With two pharmacies, one physicians' office, several nearby restaurants, and a place of worship all within close proximity, everything you need is right at your doorstep. Come join us at New Beginnings Afc for a fulfilling retirement experience filled with companionship, support, and new memories.
New Beginnings Afc is located at 211 East Main Street, Morenci, MI 49256 in Lenawee County, Michigan
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