Preferred Care at Home of Lansing

Pros

• The caregivers have been very helpful and take the time to get to know their clients, ensuring a personalized care experience.
• Clients appreciate that caregivers are always punctual and maintain good communication regarding any updates or changes.
• Many families report having a positive experience with the home care agency, noting consistent, professional, and friendly caregivers.
• The management staff is recognized for being friendly, professional, and responsive in resolving any issues that arise.
• Families feel a sense of stability and reliability in the services provided by the agency, making life easier for them.
• Clients commend the agency for accommodating scheduling needs and providing additional support during initial visits with new caregivers.
• Overall satisfaction with the quality of care has led to high recommendations from clients who have used the service for an extended period.

Cons

• The caregivers at PCAH spent more time on their phones than engaging with the elderly clients and were not proactive in addressing their needs.
• After just three days, the caregiver quit without notice, leaving the parents without transportation to a doctor's appointment.
• The owner stopped responding to calls and emails after initially promising to find a replacement caregiver.
• Most employees hired by PCAH lacked training and experience, impacting the quality of care provided.
• Clients experienced stress due to inconsistent caregiver assignments, leading to a lack of reliability and dependability.
• The training for caregivers should not occur in the homes of elderly clients, which puts them at risk during the learning process.
• Overall experiences with PCAH resulted in total stress rather than relieving it as promised by the company.
• One reviewer indicated they would never recommend this company based on their experience.

Review

In the realm of home care services, experiences can vary greatly from one agency to another, as demonstrated by the diverse reviews for PCAH (Preferred Care at Home). The initial expectations set by PCAH were promising; based on a conversation with the owner, one family felt assured that their elderly parents' needs would be prioritized. The owner's personable and responsive approach stood out in their search for the right caregiver. However, this hope quickly diminished when they encountered significant issues with the caregiver assigned to assist their parents.

Unfortunately, within just three days, this caregiver left without notice. This sudden departure not only disrupted their planned support but also resulted in no transportation for crucial medical appointments. The owner initially committed to finding a replacement but ultimately ceased communication altogether, ignoring emails and phone messages. Such experiences have led to profound disappointment and frustration, prompting critical reflections on the industry as a whole—particularly questioning how low wages may contribute to an unsatisfactory commitment level among caregivers.

Dependability and accountability were highlighted as major shortcomings of PCAH. According to dissatisfied clients, many caregivers lacked proper training and experience. This became particularly problematic when caregivers were swapped frequently due to various reasons, undermining any sense of stability or familiarity crucial for elderly individuals needing care. Clients emphasized that those under care require a dependable figure whom they can trust—not someone who changes regularly or lacks proactivity in addressing needs without explicit instructions.

In stark contrast to these negative experiences are several positive reviews from those satisfied with PCAH's services. Many families praised the reliability and attentiveness of their caregivers, noting that they took considerable time getting to know their loved ones. Clients reported that appointments were consistently adhered to, with caregivers demonstrating effective communication regarding any updates or changes in schedules. This responsiveness contributed significantly to families feeling supported during what is often a stressful period.

Furthermore, clients expressed appreciation for how accommodating PCAH was in terms of scheduling and ensuring continuity of care through consistent allocation of caregivers. For example, multiple reviewers noted satisfaction with friendly and professional staff who addressed issues promptly when they arose. Some families mentioned that having additional staff accompany new caregivers during initial visits helped ease transitions effectively.

Overall, while some families conveyed frustration over unreliable service characterized by abrupt caregiver changes and lackluster management response times at PCAH, others highlighted positive experiences marked by professionalism and supportive interactions provided by their caregivers. Several reviews reiterated an intention to recommend Preferred Care at Home based on personal satisfaction with specific caregivers and overall organization efficiency during periods requiring extra help at home.

Ultimately, the varying perspectives depict a complex landscape in home healthcare services where individual experiences shape perceptions significantly. It underscores the importance of consistent training practices for staff members and reliable management practices focused on building long-term relationships between clients and caregivers—efforts required not only for improving outcomes but also enhancing peace of mind for families seeking assistance in caring for their loved ones amidst challenges associated with aging or health complications.

This part of Lansing, Michigan, offers a convenient and accessible location with a variety of amenities nearby. There are multiple physicians and pharmacies within a short distance for easy access to healthcare services. The area also features several parks for outdoor recreational activities and leisurely walks. Additionally, there is a selection of restaurants providing dining options ranging from fast food to sit-down meals. For those seeking spiritual fulfillment, there are places of worship in the vicinity. In terms of medical facilities, there are hospitals and clinics within a few miles that offer quality healthcare services. Overall, this area provides a mix of amenities and services that cater to the needs of seniors looking for a comfortable and well-rounded living environment.

Physicians

• Beals Institute (0.4 miles)
• Suzanne Hanses D.O., General Surgery and Breast Care (0.9 miles)
• Schaefer B Patrick DDS - B Patrick Schaefer, DDS (0.9 miles)
• Faber John S DDS (1.1 miles)
• Edin Basic,DO (1.4 miles)
• D'mello Dale MD (2 miles)
• Podiatric Medicine & Surgery (2.1 miles)

Parks

• Frances Park (0.8 miles)
• Quentin Park (1.6 miles)
• Rotary Park (2.8 miles)
• Delta Mills Park (3.4 miles)

Pharmacies

• Sav-On Drugs (1 miles)
• Walgreens (1 miles)
• Your Pharmacy (1.1 miles)
• Rite Aid (1.1 miles)
• Meijer Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Sparrow Pharmacy Plus #1 (2.1 miles)

Restaurants

• McDonald's (1 miles)
• Arby's (1 miles)
• KFC (1.2 miles)
• A&W Restaurant (1.3 miles)
• Los Tres Amigos (1.4 miles)
• Qdoba Mexican Eats (1.6 miles)
• Zaytoon Mediterranean Grill Lansing (1.6 miles)

Hospitals

• Work Health (1.1 miles)
• America's Best Hearing (2.3 miles)
• Ingham Regional Medical Center (2.8 miles)
• McLaren Greater Lansing (2.9 miles)
• Sparrow Cath Lab (3.4 miles)
• Sparrow Pharmacy Main Campus (3.4 miles)
• Sparrow Hospital Cafeteria (3.4 miles)

Cafes

• Panera Bread (1.6 miles)
• Biggby Coffee (3.1 miles)
• Starbucks (3.2 miles)

Places of Worship

• Riverview Church (3 miles)
• Sycamore Creek Church (3.4 miles)

Transportation

• Capital Region International Airport (LAN) (3.4 miles)