Benson Hills Apartments

Pros

• The Benson Hills maintenance team consistently goes above and beyond in service.
• The staff are personable, professional, and quick to address work orders, creating a strong sense of community.
• The grounds are immaculate, and the location is highly praised for proximity to lakes, shopping, and MSU access.
• The management team is responsive and helpful, making the application and move-in processes smooth.
• The maintenance crew, including Kevin and Dan, are repeatedly described as friendly, efficient, and effective.
• The property offers practical amenities like central AC, dishwashers, and strong shower water pressure for a comfortable living experience.
• The property is pet-friendly and provides extras like free covered parking and basement storage.
• Residents feel safe and enjoy quiet living with courteous neighbors and good security.
• Chasidy is commended for exceptional customer service and patient, attentive assistance.
• The community is regarded as one of the best places to live, with timely maintenance and supportive management.

Cons

• The rent increased significantly, from 4% to 9.7%.
• Mold grows rampant on old grouted shower tiles.
• The older furnace leads to high heating and cooling costs.
• Maintenance fixed the kitchen drawer that fell apart, and it never opened smoothly again.
• The property is run down with peeling paint on the balconies.
• A main building door was broken and remained unlocked for a year.
• There are ongoing plumbing issues.
• Some office staff are rude and condescending.

Review

Benson Hills Apartments paints a picture of a community where service and accessibility come first. In one memorable episode, a heavy package arrived at the building, and the resident worried about lugging it up the stairs. The office staff immediately coordinated with the maintenance team, and one of the staff members delivered the parcel right to the resident's door. That level of attentive service is echoed by many who praise the maintenance crew for going "above and beyond" and for turning even inconvenient moments into demonstrations of care. Chasidy in the office, in particular, is singled out for her responsive, patient, and genuinely helpful approach to prospective renters and residents alike, reinforcing a reputation for dependable, people-centered management.

The complex presents itself as a well-rounded, thoughtfully managed property that keeps up with both seasons. Summers are kept green and landscaped, while winters see clear sidewalks - Vancouver-level preparation in spirit - so residents can move about safely and comfortably. When a work order is placed, the response is described as timely, with maintenance teams often arriving promptly to address issues that arise in day-to-day living. The commitment to rapid service is not only about maintenance; it translates into a broader sense of reliability that makes residents feel they are living in a place that values their daily comfort and peace of mind.

Residents who have stayed for extended periods speak to Benson Hills as a true home rather than just an apartment. Opinions run from four to several decades of residency, underscoring a consistent sense of community and belonging. One reviewer notes "I've lived here almost 30 years" and describes a wonderful staff and a strong sense of place that makes it easy to see why people stay. Another resident, boasting 43 years on the property, emphasizes the care with which management and maintenance operate, crediting office staff and maintenance crews with making the living experience feel like a long-standing, supportive community. There are stories of leadership stepping in to create a supportive atmosphere, with "Peak" and their ongoing improvements shaping the property over time.

Location adds to the appeal for many residents. Benson Hills sits in a convenient spot - close to Lake Lansing and various shopping options, with easy access to MSU facilities and a network of safe biking trails. Some tenants highlight the neighborhood's quiet, neighborly vibe and the sense that the area is well-suited for everyday life, including proximity to stores and recreational options. The property also offers practical advantages that prove valuable in daily living: free covered parking per unit, optional storage units in the basement, and a pet-friendly policy that supports outdoor activity and exploration along nature-filled routes, which many residents appreciate as they walk with their dogs or simply enjoy the surrounding greenery.

Maintenance support is a recurrent highlight, with several employees singled out for praise. Kevin and Dan stand out as particularly helpful figures, consistently delivering friendly, professional service and effective problem-solving. From installing and uninstalling temporary air conditioning units to responding to door repairs and other small but important fixes, the maintenance team earns high marks for reliability and attentiveness. The pace of repairs - ranging from closet doors to faucets, and even more involved projects - frequently comes with the assurance that the job is done correctly and with respect for the resident's living space. For many, this consistent responsiveness is a key factor in feeling safe and cared for in their homes.

Like any large community, Benson Hills is not without its caveats. A handful of reviews point to financial and condition-related concerns that potential renters should weigh. Rent increases have been a point of contention, with one account noting a jump from 4% to 9.7%, which understandably raises questions about long-term affordability. Some units show their age: mold issues in older grout, bathrooms that require frequent recaulking, and occasional plumbing quirks that remind residents that the property's age comes with ongoing maintenance needs. A subset of reviews mentions older fixtures, occasional run-down elements like peeling paint on balconies, and the reality that not every unit meets the newest standards of modern apartment interiors. There are also a few less favorable experiences, including concerns about a few office staff members who felt less accommodating, as well as incidents involving locked doors and a smoke-free policy that some residents found confusing or less strictly enforced than expected. A few reviewers mention shower enclosures or doors that fall short of perfection at times, underscoring that while many residents enjoy seamless experiences, the property is not immune to the kinds of wear and tear that come with age.

Despite these drawbacks, the overall sentiment remains strongly positive. Across the board, residents consistently describe a quiet, safe, and well-maintained living environment with a palpable sense of community. The management team is repeatedly recognized for being responsive and professional, and the maintenance crew earns frequent praise for courteous, effective work that minimizes disruption to daily life. The combination of reliable upkeep, a warm, inviting community feel, and a convenient location near MSU, Lake Lansing, and surrounding amenities makes Benson Hills a compelling option for those seeking a steady, comfortable home that emphasizes resident care and practical convenience. For many, it's not just about the apartment itself, but about living in a place where neighbors matter, where help is available quickly, and where the rhythm of life is shaped by thoughtful service and a dependable team.

Physicians

• A New Beginning OBGYN (0.2 miles)
• Cima Breast Center (0.2 miles)
• Eyecare Associates of Haslett and Perry (0.3 miles)
• Great Lakes Hand Surgery Center (1.9 miles)
• Katranji Hand Center (2 miles)
• Katranji Reconstructive Surgery Institute (2 miles)
• Sparrow Family Medical Center (2.3 miles)

Parks

• Lake Lansing Park South (0.5 miles)
• Hidden River Park (2.4 miles)
• Patriarche Park (3.1 miles)

Restaurants

• Culver's (1.4 miles)
• Cancun Mexican Grill (1.6 miles)
• Olive Garden (1.7 miles)
• Fiesta Charra (1.9 miles)
• Red Cedar Spirits (2 miles)
• Taco Bell (2.1 miles)
• Chick-Fil-A (2.2 miles)

Cafes

• Starbucks (1.8 miles)
• Koi Tea (2.1 miles)
• Biggby Coffee (2.2 miles)
• Panera Bread (2.2 miles)
• Starbucks (3.2 miles)
• Chapelure (3.3 miles)
• Starbucks (3.7 miles)

Places of Worship

• Ascension Lutheran Church (2.1 miles)
• Faith Lutheran Church (2.6 miles)
• University Reformed Church (3.1 miles)

Pharmacies

• Walgreens (2.2 miles)
• Rite Aid (2.2 miles)
• Msu Pharmacy (3.4 miles)
• Health Mart Pharmacy (3.7 miles)
• Rite Aid (3.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (3.9 miles)

Transportation

• Amtrak (4.8 miles)