123 Waterstradt Commerce, Dundee, MI 48131
For more information about senior living options: (844) 490-3973
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The staff are beyond helpful and sweet. The facility is clean and has two friendly facility cats. The rooms are big and spacious, and residents would sleep well there. Residents are treated with warmth, respect, and genuine care. Hampton Manor is a beautiful facility with a thoughtful, calming environment. The memory care program is top-notch and shows genuine care. The food is excellent; fresh, flavorful, and high-quality. The new team at Hampton Manor is exceptional; Mindy (Director), Nancy (Business Manager), and Lisa (Sales) are organized and responsive, and the care team is compassionate and competent.
One reviewer alleges a 2020 incident where staff delayed urgent care for over two hours after a resident was found unresponsive, with a state investigation finding violations. The same reviewer reports multiple medication errors during the two weeks the mother was at the facility. They claim that inaction and incompetence of the staff significantly hastened the resident's death. They describe chronic understaffing, with doors locked and phones frequently unanswered. Food is described as among the worst, either improperly cooked or unappetizing. Upper management is characterized as the main problem, with frequent staff turnover and unexplained departures. There is a belief that publicity and marketing are prioritized over resident care, with new facilities opening nearby. Five-star reviews are said to come from employees, not residents.Hampton Manor in Dundee emerges in these accounts as a place of striking contrasts: a beautiful, calming environment with rooms that feel generous and home-like on one hand, and a series of serious concerns about staffing, responsiveness, and even safety on the other. Across the many voices, the common thread is that the facility can be warm, welcoming, and well-organized when the right people are in place, but that this kindness can be inconsistent, and the gaps can be troubling for families who entrust their loved ones to the care offered there.
Several reviewers sing loudly in praise of the people who work there. One EMT-in-training describes the staff as "beyond helpful and sweet," noting a standout willingness to support outside-of-the-box learning experiences, such as letting him come in to take residence vital signs. Jennifer Johnson is highlighted for going above and beyond, offering to help with medical terminology while he was there. Mindy and Nancy Pilbeam also appear as key figures in at least one account, with Mindy described as a generous, hands-on presence and Nancy as a helpful guide through the facility. Lisa (the Sales contact) is repeatedly praised for her friendliness and professionalism, with many visitors remarking that everyone they met during tours seemed cheerful and engaged. The collective sentiment is that the team can feel like a second family to residents, truly focused on warmth, respect, and genuine care.
The physical environment and the daily rhythm at Hampton Manor are frequently described as factors that help residents thrive. Reviewers emphasize that the facility is clean, bright, and inviting, with a level of quiet calm that many families associate with a secure, home-like atmosphere. Notably, the property even features two friendly cats, which fans of the place say contribute to a welcoming, homelike feel. The rooms are repeatedly described as large and spacious, allowing residents to settle in comfortably, and several accounts stress that the overall milieu supports both residents and their families in engaging with activities and programs designed to keep life meaningful. One reviewer even calls the community "new" and "full of light," underscoring a sense of freshness and potential.
In terms of programming, there is broad consensus that Hampton Manor offers meaningful opportunities for residents, particularly in the memory care realm. Several reviewers praise the memory care program as top-notch, underscoring that the care team is compassionate and competent, with families feeling that their loved ones are in capable hands. The social aspect is highlighted as well: a robust calendar of activities for residents and families alike, and an ongoing sense that care extends beyond the individual to include the entire family unit. Food is another point of pride for some, with at least one account calling it excellent - fresh, flavorful, and high-quality. Even amid praise for the care and culinary offerings, other respondents caution that experiences can vary, and there is the sense that the quality of care depends on staffing levels and consistency.
The admissions journey and day-to-day interactions with the staff receive mixed but earnest feedback. Some reviewers describe a streamlined, responsive process led by a capable team - especially the trio of Mindy, Nancy, and Lisa - whose organized approach helps families feel supported as they navigate what can be a complex transition. The sense of a calm, professional environment during tours is a common thread, with many staff members described as cheerful, helpful, and genuinely engaged in residents' well-being. Yet there is also a blunt counterpoint from another set of voices: questions about the ongoing alignment between advertised services and actual experiences, particularly around the availability of independent living versus the realities of assisted living pricing and service levels.
A darker, more troubling strand runs through several reviews, anchored by a specific, highly negative account from March 2020. A family recounts that their mother was found unresponsive the morning after a documented medication issue, with a delay of more than two hours before help arrived, and 911 called only after a sister's directive. They describe a state investigation that found violations and delayed care, along with multiple medication errors during the two weeks the mother was there. This reviewer attributes a significant portion of their mother's decline and death to inaction and incompetence, laying out a detailed dossier of state records, medical documents, and electronic charting that allegedly corroborate the concerns. It is a stark contrast to the other narratives and a reminder that even highly regarded facilities can experience grave failures, with lasting consequences for families and residents.
Compounding the concerns, other accounts describe systemic issues that can undermine trust and confidence. Some families report difficulty reaching the facility by phone, with doors often locked and messages not readily left or returned, suggesting staffing shortages or communication gaps. In some cases, staff turnover is portrayed as frequent and rapid, with new staff arriving and leaving quickly, which can erode the sense of continuity that families rely on for comfort and safety. There are even remarks that the facility's growth strategy and surrounding competition - such as nearby Hampton facilities opening - may be straining existing operations at Dundee, potentially impacting how resources are allocated and how well residents' needs are met. Pricing is another pressure point, with concerns that what residents are paying may not align with the level of service some families believe they are receiving, including questions about the disparity between Independent Living marketing and actual Assisted Living charges.
Looking toward the present, several reviews shift toward a more optimistic tone about leadership and improvements. The new team at Hampton Manor - particularly Mindy as director, Nancy as business manager, and Lisa in sales - is described as exceptionally organized, responsive, and dedicated to the well-being of residents. The care team is depicted as compassionate and competent, and the community as a whole is characterized as bright, welcoming, and full of life. Supportive programming, opportunities for family involvement, and a continuing emphasis on a home-like environment are repeatedly highlighted as strengths. These narratives offer a counterbalance to the earlier, more troubling accounts, suggesting that when the leadership and frontline staff are aligned, the facility can deliver the warmth, safety, and engagement that families seek.
Taken together, the body of reviews paints a complex portrait of Hampton Manor in Dundee. On the one hand, the facility is celebrated for its beauty, cleanliness, generous spaces, and the extraordinary kindness of many staff members who treat residents as family, create a calm and homelike atmosphere, and organize activities that engage both residents and their families. On the other hand, there are grave warnings about safety lapses, medication errors, delayed responses, and staffing instability that have left lasting wounds for some families. The most persuasive takeaway is that Hampton Manor has the potential to be an exceptional home for aging loved ones, but realizing that potential requires vigilant oversight, consistent staffing, open and effective communication, and a willingness to address problems head-on when they arise. For families considering this community, the message is clear: visit thoroughly, ask pointed questions about staffing, responsiveness, and care levels, review state and facility records, and weigh the current leadership and team against past incidents to determine whether the environment aligns with your loved one's needs and your family's expectations.
20 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hampton Manor of Dundee in Dundee, MI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, and telephone services for entertainment and communication purposes.
Residents can enjoy delicious meals in the restaurant-style dining room, where special dietary restrictions are accommodated. For leisurely pursuits, there is a small library and scheduled daily activities organized by both residents and staff members. Outdoor spaces such as a garden allow seniors to relax, socialize, or simply enjoy the fresh air.
Care services at Hampton Manor of Dundee include 24-hour supervision to provide assistance whenever needed. Trained caregivers offer support with activities of daily living (ADLs) like bathing, dressing, and transfers. Medication management ensures that medications are taken as prescribed.
For those with specific dietary needs or medical conditions such as diabetes, specialized diets can be provided. Meal preparation and service are available so that residents can enjoy nutritious meals without worrying about cooking.
Mental wellness programs are also offered to promote emotional well-being among residents. Move-in coordination services ease the transition for new residents and help them settle comfortably into their new home.
Conveniently located near pharmacies, restaurants, places of worship, and hospitals, Hampton Manor of Dundee ensures easy access to essential amenities within the surrounding area. Overall, this assisted living community provides a supportive environment where seniors can thrive while receiving personalized care tailored to their individual needs.
Hampton Manor Of Dundee is located at 123 Waterstradt Commerce, Dundee, MI 48131 in Monroe County, Michigan
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