Hillcrest Residence
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2008 West Grand Boulevard, Detroit, MI 48208
For more information about senior living options: (844) 490-3973
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The place is infested with bedbugs and has been for years. They were caught by the state for having bedbugs. It's a nasty, filthy environment. They will fire employees who speak up about bedbugs. Ms. Marshall and Ms. Roller lie to people to get them to work there. They don't train staff and expect them to learn on their own, while still trying to keep bedbugs under control. The place should be shut down. They rewash bedbug-infested sheets and put them back on the beds. Ms. Marshall and Ms. Roller are big liars. Bedbugs are living in the wall.For years, this place has been described as a serious problem when it comes to bedbugs, with the infestation allegedly dating back a long time. The reviewer says the facility only recently drew attention from the state for having bedbugs and, in their view, the blame was placed squarely on the housekeeper for not keeping the problem under control. The tone conveys frustration not just about the bugs themselves but about the way the situation is handled and communicated to staff and guests. The environment, as portrayed, is consistently described as filthy and nasty, a place where cleanliness and proper pest control are far from assured.
The account emphasizes that the bedbug situation is not simply a temporary discomfort but a persistent crisis that has drawn public scrutiny. The reviewer asserts that the state intervened, but the response from management was to scapegoat the housekeeper rather than address the underlying infestation. This dynamic - people in charge shifting responsibility while the problem remains unresolved - appears to be a core source of indignation in the narrative. The implication is that accountability is misplaced, and the seriousness of the infestation is underestimated by those who are expected to keep the facility safe and clean.
A significant portion of the grievance centers on the behavior of the front office staff, specifically two women named Ms. Marshall and Ms. Roller. The reviewer accuses them of lying to people to persuade them to work at the facility, suggesting a culture of deception designed to recruit staff without providing the proper training or orientation. According to the account, new hires are left to figure things out on their own, with the expectation that they will somehow manage bedbugs without adequate guidance. The overall claim is that there is little to no training provided, and that staff are expected to learn how to keep bedbugs under control through trial and error rather than through structured instruction.
The critique then broadens to the treatment of both workers and consumers. The reviewer argues that staff who attempt to speak up about the bedbug problem or advocate for better working conditions risk retaliation, including being fired for voicing concerns. This sense of a silenced workforce adds a layer of fear to an already stressful situation, making it harder for employees to advocate for safer or cleaner practices. On the consumer side, the accusation is that customers are mistreated, with practices such as rewashing sheets that are clearly bedbug-infested and then putting them back on beds. The suggestion is that pest control is neglected in favor of quick turnover or cost-saving measures, compromising both hygiene and safety.
The narrative returns repeatedly to the two named administrators, Ms. Marshall and Ms. Roller, painting them as chief influencers of a misleading narrative. They are described as presenting the facility as bedbug-free when, in the reviewer's view, it is plagued by a heavy infestation - so severe that the reviewer claims the bedbugs are actually living in the walls. The language used is pointed and accusatory, painting a picture of a facility that prioritizes appearances over reality, and where the truth about the severity of the problem is hidden from both staff and guests.
Ultimately, the review closes with a stark judgment about the severity of the bedbug problem and the overall quality of the facility. The piece argues that the place should be shut down, not only because of the persistent bedbug issue but also because of the way consumers and workers are treated, including the alleged deception of staff and the inadequate handling of infestations. The repeated emphasis on bedbugs as a core issue - combined with allegations of poor management and mistreatment - frames the facility as a deeply problematic environment that has failed to address a critical health and safety concern.
In sum, the account presents a highly critical portrait of a facility beset by a long-standing bedbug problem, with blame directed at management, front-office leadership, and systemic practices that allegedly prioritize appearance and cost-cutting over cleanliness, safety, and honest communication. The reviewer questions whether bedbugs are truly being managed, and ends with a pointed question about the extent of the problem, asking plainly: have bed bugs really gotten that bad? The overall impression is one of sustained frustration, fear of retaliation, and a call for major reforms to restore safety, truthfulness, and humane treatment for both workers and consumers.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (16 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hillcrest Residence in Detroit, MI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, allowing residents to maintain their personal grooming routines. Residents can also enjoy their favorite TV shows or movies with the cable or satellite TV provided.
Devotional services are available off-site for residents who wish to engage in spiritual practices. Meals are served in a spacious dining room, and all accommodations come fully furnished. Housekeeping services are provided to keep the living spaces clean and tidy.
Indoor common areas provide opportunities for socializing with other residents, while outdoor spaces allow for fresh air and relaxation. Wi-Fi/high-speed internet is available throughout the community, ensuring residents can stay connected with family and friends online. Each accommodation includes a kitchenette for those who prefer to prepare meals independently.
The dedicated staff at Hillcrest Residence provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also coordinate with health care providers to ensure that residents receive proper medical attention. Special dietary needs are accommodated, including diabetes diet and diabetic care.
Residents have access to a variety of activities including community-sponsored events, devotional activities off-site, resident-run activities, and scheduled daily activities. For those who prefer to explore the surrounding area, there are two cafes nearby as well as several parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity.
Hillcrest Residence prioritizes the comfort and care of its residents by providing essential amenities and personalized assistance in order to promote an active and fulfilling lifestyle in a safe environment.
This part of Detroit, Michigan, offers a convenient location with access to various amenities such as pharmacies, hospitals, restaurants, physicians, cafes, parks, and places of worship. With multiple CVS Pharmacy locations within a short distance and reputable hospitals like Henry Ford Hospital nearby, residents have easy access to healthcare services. The area also boasts a variety of dining options ranging from fast food chains to local eateries like Woodbridge Pub and Bucharest Grill. For recreation and relaxation, residents can visit nearby parks such as Hemlock Park and Belle Isle Park or enjoy a cup of coffee at cafes like Qahwah House. Additionally, there are places of worship in the vicinity for those seeking spiritual enrichment. Overall, this neighborhood provides a well-rounded living environment with convenient amenities for senior living.
Hillcrest Residence is located at 2008 West Grand Boulevard, Detroit, MI 48208 in Wayne County, Michigan
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