Because We Care Home Care - Detroit, MI

Pros

• The father received excellent care while under the company's care.
• The company is highly recommended for the care of their patients.
• The family experienced the same positive experiences as mentioned in the previous review.
• The aids provided companionship, which was appreciated.
• The company received praise for their excellent care from one of the reviewers' family members.

Cons

• The aids run late and leave early.
• They do not like cooking foods the family member eats.
• They do not like performing listed duties.
• They are on their phones at work.
• The aids keep switching.
• They are untrained for the family member's needs.
• The company is poorly run with poorly trained aids.

Review

Mixed Experiences with an In-Home Care Agency

When it comes to choosing an in-home care agency for your loved ones, it is crucial to consider their specific needs and expectations. In this article, we will explore two contrasting reviews of a particular company, offering insight into both positive and negative experiences. Despite one reviewer recommending the agency strongly, the other highlights issues such as aides running late, poor training, lack of commitment, and difficulties in fulfilling specific requirements.

Paragraph 1 - Excellent Care and Strong Recommendation: One reviewer commends the company for providing excellent care to their father. They highly recommend the agency to anyone seeking quality care for their loved ones. This positive endorsement indicates that some families have had a satisfactory experience with this company.

Paragraph 2 - Aids' Performance and Availability: However, another customer's review sheds light on some concerns regarding the agency's aids. According to them, the aids frequently arrived late and left early. This inconsistency can be distressing for families who rely on punctual assistance to maintain their daily routines. Furthermore, the constant switching of aides added another layer of frustration as continuity of care was compromised.

Paragraph 3 - Lacking Training and Duties: Another significant issue raised by the second reviewer is poor aide training. They emphasize that the aides were ill-equipped to meet the needs of their family member effectively. The absence of necessary skills jeopardizes not only their loved one's well-being but also undermines the trust placed in the agency's commitment to professional caregiving.

Paragraph 4 - Cooking Preferences and Convenience: In addition to inadequate training, there seemed to be a misalignment between dietary preferences and convenience. The reviewer states that aides showed reluctance towards cooking foods preferred by their family member. This disconnect highlights a need for clearer communication between clients and caregivers during orientation so that meals can be prepared according to individual preferences while maintaining practicality.

Paragraph 5 - Agency Responsiveness and Management: Ultimately, the second reviewer mentions having to part ways with the agency due to subpar performance. The aids' consistent tardiness and inadequate training significantly impacted their experience, leading them to make a difficult decision. This indicates a lack of responsiveness on the agency's part when addressing client concerns or ensuring consistent service quality.

Paragraph 6 - The Importance of Training and Caregiver Selection: These reviews underscore the vital role played by proper aide training, caregiver selection, and communication between clients and agencies. To provide the level of care expected by families, in-home care agencies must invest in comprehensive training programs for aides, improving management systems to ensure punctuality, and consider clients' individual preferences during caregiver selection.

While one review highlights the exceptional care provided by an in-home care agency, another reveals issues that can undermine a family's experience. It is essential for families seeking in-home care services to evaluate their specific needs carefully and thoroughly research potential agencies before making a decision. Adequate training, professionalism, responsiveness, and effective communication should be important considerations when selecting an agency for your loved ones.

This area of Detroit, Michigan offers convenient access to a variety of amenities that cater to a senior lifestyle. With multiple pharmacies within a short distance, accessing necessary medications and healthcare supplies is made easy. The presence of several cafes provides opportunities for socializing and enjoying leisurely meals. Additionally, the proximity to physicians' offices ensures prompt medical attention when needed. Nearby restaurants offer diverse dining options and entertainment venues like theaters provide opportunities for recreational activities. The selection of parks in the vicinity allows for outdoor enjoyment and relaxation in natural settings. Lastly, places of worship such as Masjid Salam provide spiritual support and community engagement. Overall, this area presents a well-rounded environment with essential services and recreational opportunities for seniors to consider for their living arrangements.

Pharmacies

• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)
• Rite Aid (3.1 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• Rite Aid (3.5 miles)

Cafes

• Ferndale Project (2.8 miles)
• Starbucks (4.3 miles)
• Starbucks (5.2 miles)
• Starbucks (5.3 miles)
• Starbucks (5.4 miles)
• Starbucks (6.3 miles)
• Qahwah House (6.9 miles)

Physicians

• Be Well Medical Center (3.6 miles)
• Royal Oak Pediatrics PC (3.9 miles)
• Beverly Hills Orthopedists (6.5 miles)
• Providence Medical Center (7.9 miles)
• Troy Orthopedics Associates (8.3 miles)
• Michigan Eyecare Institute (8.3 miles)
• Troy Medical Center (8.4 miles)

Restaurants

• Urbanrest Brewing Company (4 miles)
• McDonald's (4.2 miles)
• Rock On 3rd (4.3 miles)
• Alex's of Berkley (4.5 miles)
• McDonald's (4.7 miles)
• McDonald's (5.2 miles)
• National Coney Island (5.3 miles)

Parks

• Harding Park (4.2 miles)
• Palmer Park (4.2 miles)
• Scout Park (5.3 miles)
• Starr Jaycee Park (5.8 miles)
• Hemlock Park (7.4 miles)
• Shain Park (7.4 miles)
• Clawson Park (7.5 miles)

Theaters

• Emagine Royal Oak (4.5 miles)
• Riviera Cinema (7.6 miles)
• AMC Star John R 15 (7.7 miles)
• MJR Troy Grand Digital Cinema 16 (7.9 miles)

Hospitals

• Park Geriatric Village (5.4 miles)
• Botsford Hospital (6.6 miles)
• Henry Ford Hospital (7.5 miles)
• Henry Ford Health System (7.5 miles)
• Hfhs - Main - F4 (7.6 miles)

Places of Worship

• Masjid Salam (8.5 miles)