Amicare Home Healthcare

Pros

• Dr. Welsh is very kind and always takes his time to explain things, makes patients feel at ease, and his whole staff follows his lead of giving the best care possible.
• The front desk personnel and Kiera are a 10! They were incredibly kind and helpful.
• All of the staff here are wonderful.
• Dr. Dinner is never in a hurry. He is thorough. He listens to your concerns and acts accordingly.
• Dr Jen is another one that makes things happen.
• The staff is awesome, they work hard to pull everything together.
• The receptionists are great to work with and they go up and beyond the call of duty to ensure your needs are met.
• Have been seeing them since their office just opened up in Cadillac. The staff and physician have always been great.
• Dr Cox has been my doctor, before they opened here. He works hard to help, to listen, and work with you, not pushy.

Cons

• The office was not military-friendly and the staff showed no compassion toward a military spouse.
• The waiting room smelled like cigarette smoke, and the receptionist dismissed the concern.
• They forced a reschedule for a five-minute timing error and demanded an in-person visit despite the distance.
• Receptionists interrupted patients mid-sentence and frequently transferred calls to nurses, displaying a rude attitude.
• The receptionist ridiculed a patient for not knowing the doctor's name.
• They refused to reschedule after a missed new-patient appointment, telling the patient to find another provider.
• Appointment wait times were excessively long, with patients waiting well past their scheduled times.
• Phone nurses were rude, spoke over patients, failed to return calls, and did not share test results.
• Front desk staff were consistently rude and unhelpful, leading some to consider finding another clinic.

Review

The collection of reviews presents a medical office network with a wide range of patient experiences, painted by both praise and frustration. A common throughline is the contrast between the quality and bedside manner of individual doctors and the sometimes inconsistent, at-times harsh reception patients encounter from administrative staff. Several reviewers explicitly note that their impression of the practice depends heavily on who they see and where they go, with some locations or providers earning high marks and others leaving patients feeling dissatisfied or dismissed. The mix is striking: strong doctor-level care paired with uneven front-desk service and administrative hurdles, all of which color how people experience the entire practice.

A recurring thread across many reviews is frustration with front desk staff and the difficulty of navigating referrals, especially for TriCare beneficiaries. One reviewer, detailing a military-connected situation, describes feeling unsupported when seeking a cancer screening referral, reporting a lack of compassion and a refusal to assist unless an in-person appointment could be arranged - an obstacle that can be onerous given travel time and other responsibilities. Other comments echo a sense that the staff can come across as indifferent or even hostile, with mentions of being treated like a nuisance, being rushed, or being told to reschedule in curt, impersonal ways. There are also reports of systemic friction - rigid policies around scheduling, and even situations where a patient is told to seek care elsewhere when a missed appointment occurs, rather than being helped to find a workable alternative. The environment can feel discouraging for new or overwhelmed patients, particularly those juggling busy lives, caregiving duties, or medical needs that require timely attention.

Environment and scheduling also emerge as noticeable pain points. Several patients describe long waits in the waiting room and back-to-back delays once they are seen. One reviewer notes waiting thirty minutes past the scheduled time, despite others arriving later and moving through more quickly, fueling a perception that appointment times are not consistently respected. In some cases, the delay is coupled with a sense that the team is quick with routine tasks but slow to provide comprehensive follow-up or timely communication about test results. Complaints about phone and appointment logistics are common too: patients report being cut off mid-sentence, shuffled between reception and nursing staff, and having to endure long holds or redirections that make it harder to get questions answered or prescriptions processed. The net effect is a sense that administrative friction undermines otherwise solid clinical care when a patient is trying to manage ongoing health needs.

Amid the challenges, there are clear paeans to specific doctors and their teams. Dr. Welsh is described as exceptionally kind, patient, and thorough, with a demeanor that helps patients feel at ease and understood. Other clinicians earn similar praise: Dr. Dinner (Diener in some references) is celebrated for being unhurried, attentive, and considerate; many patients feel they have found their best primary care physician in these doctors. The nursing staff is repeatedly highlighted as a reliable source of support and competence, offering care and responsiveness that balance out some of the administrative shortcomings. In several reviews, the physicians' bedside manner and the sense that they genuinely listen and engage with patient concerns stand out as the primary reason patients choose to stay, even when they are frustrated by the front desk or scheduling experiences.

The picture is nuanced by location-specific feedback. In Cadillac, for example, patients recount consistently positive experiences with both staff and physicians, noting that the receptionists are helpful and that the team works well together to meet patients' needs. Other accounts echo this sentiment of strong professional care within certain segments of the practice, showing that when the clinical team is aligned and communicative, patients feel well-supported. Yet this positivity coexists with harsher critiques from other patients who have not had the same experience, underscoring that the practice is not monolithic in its operation or in the quality of patient interactions.

Taken together, the reviews reveal a healthcare environment where clinical excellence can coexist with administrative inconsistency. Many patients express high regard for the doctors and nurses who spend time listening to their concerns and explaining care plans, giving them confidence in the medical decisions being made. At the same time, numerous reviewers call for more empathy, better communication, and more flexible, patient-centered scheduling and rescheduling processes at the front desk. The result is a complex portrait: patients who feel cared for by their clinicians but exhausted by the friction with reception staff and the logistics of managing appointments, referrals, and results. For those navigating the system - especially TriCare beneficiaries - the experience can be uneven, with strong medical care shadowed by administrative hurdles and uneven customer service. The overarching message is clear: reinforce the human touch at the front desk, streamline scheduling and referral processes, and patients will likely feel the care they receive from the clinicians more clearly reflects the attention they see when they are in the exam room.

This part of Cadillac, Michigan appears to offer a wide range of amenities that could be beneficial for seniors looking to relocate to the area. With several physicians' offices nearby, including Mackinaw Trail Pediatrics, Cadillac Family Physicians, and Cadillac Surgical Care PC, seniors can easily access medical care. Additionally, there are multiple pharmacies such as Rite Aid and Family Fare Supermarkets within a short distance. For entertainment and relaxation, there are parks like White Pine Trail State Park and City Park - Cadillac Commons, as well as theaters like GQT Cadillac 4. The presence of various cafes like Tonys Park Place Cafe and Michigan Coffee provides opportunities for socializing over coffee or a meal. Overall, this area in Cadillac seems to offer a convenient and vibrant community for seniors seeking a peaceful yet active lifestyle.

Physicians

• Mackinaw Trail Pediatrics (0.1 miles)
• Cadillac Orthopaedics (0.2 miles)
• Cadillac ENT & Facial Plastic Surgery (0.3 miles)
• Audiological Services of Cadillac (0.3 miles)
• Cadillac Family Physicians (0.3 miles)
• Cadillac Surgical Care PC (1.7 miles)
• Family Health Care - Great Lakes Family Care (1.7 miles)

Restaurants

• Herraduras Mexican Grill (0.8 miles)
• Big Boy (1.1 miles)
• Primos BBQ (1.3 miles)
• Orange Julius (1.4 miles)
• Cadillac Grill (1.7 miles)
• After 26 Depot Cafe (1.8 miles)
• Roaring 20's Saloon (1.8 miles)

Places of Worship

• Grace Community Bible Church (1 miles)
• Northern Light Church of God (1.5 miles)
• First Baptist Church (1.7 miles)
• Shepherd's Table & Food Pantry (1.7 miles)
• Rediscover Fellowship (1.9 miles)
• Resurrection Life Church (2 miles)
• First Covenant Church (2.1 miles)

Parks

• White Pine Trail State Park (1.3 miles)
• City Park - Cadillac Commons (1.8 miles)
• Chris Blackburn Skate Park (2 miles)
• Diggins Park (2.4 miles)
• Kenwood Heritage Park (2.7 miles)

Pharmacies

• Rite Aid (1.5 miles)
• Family Fare Supermarkets (1.6 miles)
• Glen's Pharmacy (1.6 miles)
• Cobbs Street Pharmacy (1.7 miles)
• Good Neighbor Pharmacy (1.9 miles)
• Cadillac Family Pharmacy (1.9 miles)
• Walgreens (3 miles)

Hospitals

• Munson Healthcare Cadillac Hospital (1.7 miles)
• Advance Foot & Ankle Center (1.7 miles)
• Mercy Hospital Cadillac (1.7 miles)

Theaters

• GQT Cadillac 4 (1.8 miles)

Transportation

• Great Lakes Central Railroad (1.9 miles)
• Great Lake Central (2.9 miles)
• Star Truck Rentals (3.7 miles)
• Enterprise Rent-A-Car (3.7 miles)
• U-Haul International (4.4 miles)

Cafes

• Tonys Park Place Cafe (1.9 miles)
• Michigan Coffee (2.7 miles)
• Tim Hortons (2.7 miles)
• All Beans Coffee Company (3.7 miles)
• Biggby Coffee (3.7 miles)
• Starbucks (4 miles)