740 Street Onge, Alpena, MI 49707
For more information about senior living options: (866) 208-4318
Overall Review of Sally's Care Home I
Pros
The aunt seems to be very happy at Sally's Care Home.- The food is very good, especially the cakes and pies.
- She has a room to herself.
- She met many good friends.
- She feels safe and secure there.
- The staff know how to deal with Alzheimer's/dementia patients.
- The staff are lovely and take care of everyone, including those with special needs.
- The majority of the staff is wonderful.
Cons
The place is horrible and a trash place to put loved ones.- The phone number doesn't work.
- The owner covers up safety concerns and wants employees to lie for her, making it an unethical facility.
- The cook Ann is corrupt and crooked; she lies and will get you fired if you don’t hide what she asks you to hide.
- The owner has a horrible attitude and is far from professional.
- The owner is one of the most insensitive people encountered, even though most staff are wonderful.
- End-of-life care is horrible for the family, even if care for the patient is decent.
- The reviewer would not recommend this place to anyone and pleads to stay away.
Review
Sally’s Care Home I in Alpena is best suited for families that prioritize a small, home-like environment with dementia-capable care and are willing to tolerate uneven governance. The strongest signals from multiple residents’ families point to a setting where some staff members demonstrate genuine, attentive care, good meals, and a sense of safety for those living with Alzheimer’s or related conditions. When reliability of leadership and crystal-clear communication are non-negotiables, however, this community becomes a high-risk choice.
Explicitly, those who may want to consider alternatives include families seeking consistent administrative transparency, rigorous safety oversight, and professional end-of-life decision-making. Reviews describe a fractured management culture, with allegations that the owner minimizes safety concerns and asks staff to withhold or distort information. End-of-life conversations have reportedly gone awry with ill-informed medical guidance or insensitive handling of directives. In short, for families who want dependable governance, steady communication channels, and ethically unambiguous leadership, other options are likely a better fit.
The apparent pros, home-cooked meals, private rooms, and staff who “take time for everyone”, do matter, especially for residents who relish familiar routines and individualized attention. A few families report successful dementia care and meaningful connections with residents, which can translate into meaningful quality of life on good days. These positives, however, do not fully offset the durability of the core cons: governance questions, a working environment described as punitive or dismissive by some families, and inconsistent or counterproductive interactions with the owner. When leadership symptoms bleed into overall safety and trust, the care experience can feel sporadic rather than reliably supported.
From a decision-making standpoint, it is critical to probe how the facility handles safety issues, incident reporting, and medical directives during tours and when speaking with staff. Prospective families should request recent state inspection reports, specific examples of dementia care plans, and a frank discussion about staff turnover and supervision. Verbal assurances from front-line caregivers may be encouraging, but without verifiable governance practices, the risk of inconsistent care remains high. If the goal is a predictable, well-coordinated care experience, this community’s governance gaps warrant caution and comparison with nearby facilities.
The decision hinges on tolerance for governance risk versus the value of intimate care and home-like comforts. For families willing to balance potential administrative misgivings against moments of warm caregiver interactions and quality meals, Sally’s Care Home I can still feel like a fit, provided thorough, ongoing oversight is maintained and expectations are aligned with what the staff can reliably deliver. For others, especially those who cannot endure a hesitancy in leadership, or who require unwavering end-of-life support aligned with explicit medical directives, alternatives should be pursued with urgency.
Ultimately, a disciplined, informed visit is essential. Schedule a tour focused on meeting the administrator and frontline caregivers, ask pointed questions about safety reporting, and cross-check the facility’s current family communication practices. Review concrete care plans for dementia residents, confirm the consistency of what families experience with what staff report, and compare with other Alpena options that offer stronger governance and transparent decision-making. The right choice will align a trusted care team with robust leadership, ensuring safety, dignity, and reliable communication for every stage of the resident’s journey.
20 resident community capacity
Assisted Living
Board and Care Home
Respite Care
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Alpena County Regional (5 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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