Assisting Hands Home Care serving Frederick, Carroll and Washington Counties in MD in Frederick, MD

Pros

• The staff and caretakers were awesome.
• They were very patient, kind, caring, and loving toward the client's mother.
• Assisting Hands provides care with commitment and professional expertise, giving the family confidence.
• The team (Holly, Tina, and Melissa) was upfront about proper care and professional in meeting duties.
• The aides were very attentive and helpful to the client and their family.
• Scheduling and billing were hassle-free.
• The caregivers helped the client remain independent and enjoy the community.
• The current caregiver was named Caregiver of the Year and is a blessing to the family.
• The staff are wonderful, responsive, and go the extra mile to accommodate needs.

Cons

• Overnight care included caregivers who slept during their shifts, which was a problem and not helpful.
• There were a couple of instances where caregivers could not show up, despite administration's attempts to accommodate.

Review

Assisting Hands Home Care in Frederick serves Frederick, Carroll and Washington Counties in Maryland, and this community is best suited for families seeking highly personalized, at?home senior support rather than an institutional setting. It excels for loved ones who value continuity of care and a hands?on, collaborative approach. When independence is to be preserved and daily living tasks are needed alongside compassionate companionship, this agency stands out. The focus on matching caregivers to the client's needs and personality, along with proactive communication from the office, helps families feel secure about ongoing support. It's ideal for respite for family caregivers and for long?term, in?home care arrangements.

However, it may be less suitable for those who require guaranteed 24/7 live?in coverage with zero gaps, or who rely on extensive medical nursing oversight. A few reviews note overnight care where caregivers slept during shifts or instances of caregiver no?shows, which signals risk in critical night?time coverage. For loved ones needing constant nocturnal attention or highly skilled clinical procedure support, a licensed home health agency with strict night staffing or an assisted living facility may provide the steadier rhythm. Also, families seeking a purely facility?based environment rather than in?home care should look elsewhere. These caveats should temper expectations and prompt concrete backup plans in the contract.

The strongest positives center on people: patient, kind, and genuinely caring staff who build trust with both clients and families. The managers' expertise shines through in how care plans are discussed and executed; Holly, Tina, and Melissa are described as upfront and professional about duties and expectations. Aides are attentive, with many families noting that caregivers stay engaged, leave detailed notes, and adjust the schedule as needed. Scheduling and billing are described as hassle?free, and the agency's flexibility in short?notice changes is repeatedly praised. The ability to match caregivers to personalities and needs translates into smoother days for the person receiving care and more confidence for relatives.

Yet the operation isn't without friction. Overnight arrangements have produced disappointments when caregivers slept or failed to show up, and a few instances of last?minute changes remind that staff availability can wobble. Those gaps matter most when nighttime support or urgent coverage is non?negotiable. The winning counterbalance lies in the office's responsiveness and willingness to substitute caregivers quickly, along with the ongoing effort to preserve continuity - even arranging new aides promptly and coordinating with long?term care insurance when applicable. Families should lock in a clear backup plan and require written contingencies, so the positives don't get eroded by sporadic gaps.

For decision?making, the service makes the most sense when independence at home is the priority and caregiving is framed as a partnership. The ability to start with a flexible schedule (three times weekly, with options for 24?hour arrangements) and to scale up or down can align with changing needs. Strong expectations should be set for caregiver rotation, notes, and prompt communication, and the option to align insurance providers should be explored, as several clients have navigated LTCI successfully with assistance. The standout caregivers and the staff's dedication create a compelling case for choosing this agency if these conditions match the family's comfort level and budget.

Bottom line: Assisting Hands Home Care is a practical, experienced choice for families who want empathetic, capable in?home support with high caregiver compatibility and solid management oversight. It delivers remarkable continuity, responsive communication, and a willingness to tailor care around a loved one's routines. The main caveat is the potential for overnight gaps or last?minute staffing disruptions, which can be mitigated with explicit backup plans and contract clarity. For households prioritizing home?based comfort and family involvement, this agency earns strong consideration; for those requiring guaranteed overnight coverage or a more clinical, facility?based setting, alternatives should be evaluated. Key next step: schedule a consult with Jodee or Troy to map a tailored plan.

This part of Frederick, Maryland offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several parks nearby, such as the Spring Ridge Spiderman Park and Carroll Creek Linear Park, residents can enjoy outdoor activities and nature walks. Close proximity to healthcare facilities like The Pediatric Center of Frederick and Central ENT Consultants, P.C. provides access to quality medical care. Additionally, there are numerous dining options ranging from fast food chains like Taco Bell and Wendy's to sit-down restaurants like Belles' Sports Bar & Grill. Pharmacies like CVS Pharmacy and Walgreens are also easily accessible for medication needs. Overall, this area offers a mix of recreational, healthcare, dining, and shopping options that can cater to the needs of seniors looking for a comfortable and convenient living environment.

Parks

• Spring Ridge Spiderman Park (0.8 miles)
• Carroll Creek Linear Park (3.7 miles)
• Baker Park (4.2 miles)

Physicians

• The Pediatric Center of Frederick (1.5 miles)
• Rings Of Life Therapy (3.6 miles)
• Fountain Medical (4 miles)
• Jose Muniz, MD - Asthma and Allergy Specialist (4 miles)
• Central ENT Consultants, P.C. (4 miles)
• Cardiovascular Specialists of Frederick (4 miles)
• The Frederick Endoscopy Center (4 miles)

Restaurants

• Taco Bell (2.8 miles)
• Belles' Sports Bar & Grill (2.9 miles)
• Wendy's (2.9 miles)
• McDonald's (3 miles)
• Pasgualo's Italian Pizza (3.2 miles)
• Roy Rogers (3.4 miles)
• Chick-Fil-A (3.4 miles)

Hospitals

• Frederick Memorial Hospital (3.3 miles)
• Medpsych Health Services (4.2 miles)
• FMH Radiology (4.2 miles)
• Frederick Memorial Hospital (4.2 miles)

Cafes

• Panera Bread (3.3 miles)
• Frederick Coffee Co & Cafe (3.7 miles)
• Gravel and Grind (3.9 miles)
• Frederick Social (4.1 miles)
• Panera Bread (4.3 miles)

Pharmacies

• CVS Pharmacy (3.4 miles)
• Wegmans (3.9 miles)
• Frederick Community Pharmacy (4 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.3 miles)
• CVS Pharmacy (4.3 miles)
• Crawford (4.3 miles)