Touching Angels Healthcare

Pros

• Touching Angels Healthcare is described as the best, with a team that is respectful, loving, and caring.
• Ms. Rose, the mom's caregiver, is noted as exceptional.
• The entire team is respectful, loving, and caring toward clients.
• The agency is kind, considerate, and caring for both staff and clients.
• All staff members are described as very nice.
• Touching Angels embodies family care and goes above and beyond to provide genuine care.
• The agency is flexible and supportive to both staff and clients, accommodating needs.
• The staff is proactive, helpful, and detail-oriented in caregiving.
• The organization is professional, caring, and easy to communicate with.
• They are diligent with excellent follow-up and quality care.
• The office staff are patient, kind, and communicative, ensuring things run smoothly.
• The agency feels like family and maintains a strong, positive culture.

Cons

• They require money up front but don't deliver on services, and customers have to fight to get their money back.
• Touching Angels dropped a client's sister on two separate occasions, resulting in two broken bones.
• They lie to clients, fail to be held accountable for their mistakes, and throw people under the bus to achieve their mission.
• The reviewer would never recommend Touching Angels' services.
• The reviewer reported a bad experience with Touching Angels.

Review

The collection of reviews for Touching Angels Healthcare presents a portrait of a caregiver agency that inspires strong feelings in its clients and their families. On one end of the spectrum, many describe the company as a trusted, family-like service that truly cares about both clients and staff. They speak of a respectful, loving, and supportive team, with caregivers who are kind, patient, and willing to go the extra mile. Several reviewers emphasize that the staff and office team are easy to work with, consistently responsive, and committed to finding the right caregiver match. The feedback often highlights practical strengths such as flexible scheduling, strong communication, and attention to the well-being of loved ones. In many accounts, Touching Angels is praised for its professional demeanor, its willingness to provide PPE and ensure license compliance, and its genuine effort to treat clients like family.

A thread running through the positive notes is the sense of reassurance that families feel when Touching Angels is involved. Reviewers repeatedly mention how the agency is able to support both patients and their caregivers, offering a "family feel" and a level of care that makes people feel safe and understood. The praise also centers on the company's proactive approach: they are described as being on top of everything, from coordinating care and following up with families to ensuring that caretakers are properly prepared and supported. Some clients even credit Touching Angels with finding the perfect caregiver for difficult situations, underscoring the agency's commitment to a thorough matching process and attentive follow-up.

There is also a widely repeated sentiment about the agency's positive impact on daily life. Families report that Touching Angels has made care more manageable and less stressful by maintaining open lines of communication and by providing staff who treat clients with kindness and respect. The testimonials frequently emphasize how the agency helps not only the patient but also the broader family, highlighting coordinated care for multiple family members and the sense that "they care about their employees and patients." Those who have had positive experiences often describe the agency as dependable and considerate, with staff who are capable of adjusting to changing needs and circumstances.

However, the reviews do not present Touching Angels in uniformly glowing terms. A significant portion of the feedback voices serious concerns about financial practices and accountability. One set of comments warns prospective clients to "steer clear," alleging upfront payment demands that do not translate into delivered services, followed by a difficult, sometimes protracted process to recover funds. There are even assertions of safety risks, with a reviewer recounting that a sister was dropped on two occasions, resulting in broken bones. These powerful experiences contribute to a cautionary perspective about reliability and safeguarding when engaging with the agency.

The criticisms extend into the realm of accountability and trust. Some reviewers claim that the company lies or fails to be held responsible for mistakes, going so far as to say that personnel are quick to throw others under the bus in pursuit of an agenda. Such statements paint a picture of a tense dynamic behind the scenes, where responsibility for errors may be displaced rather than addressed openly. Taken together, these accounts emphasize the importance of due diligence for anyone considering Touching Angels: clarifying upfront costs, confirming the scope of services, requesting detailed written agreements, and obtaining verifiable references before committing.

Despite the contrasting experiences, many reviews converge on a central theme: Touching Angels has the potential to deliver compassionate, high-quality care if the engagement is managed with clear expectations and careful oversight. Families who work with the agency praise its mission, its supportive approach to care planning, and its capacity to adapt to various caregiving needs. The agency's strengths - strong communication, professional standards, and a genuine focus on person-centered care - are repeatedly cited as reasons to consider them for loved ones who require assistance. Yet the negative reports serve as a cautionary counterbalance, underscoring that effort and care must be matched with transparency, accountability, and proven safety practices.

For anyone evaluating Touching Angels Healthcare, the reviews suggest a dual path: recognize and leverage the agency's obvious strengths while conducting thorough due diligence on the practical and safety aspects of service delivery. Ask explicit questions about upfront payments and refund policies, request a detailed service agreement, verify caregiver credentials and supervision practices, and seek out direct testimonials about safety incidents and how they were resolved. If you decide to move forward, maintain open communication with the office, insist on regular follow-ups, and set clear expectations about what constitutes satisfactory service. The experiences shared here indicate that Touching Angels can be a source of genuine care and support when managed with transparency and accountability, but potential clients should approach the engagement with careful scrutiny to ensure alignment with their needs and values.

This part of Ellicott City, Maryland offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies within close proximity such as Rite Aid, Walmart Pharmacy, Walgreens, and CVS Pharmacy, access to medication and healthcare services is readily available. Additionally, there are reputable physicians and medical facilities nearby including NeuroCare Center, Saint Agnes Medical Group, and Howard County General Hospital for any healthcare needs. The area also boasts a variety of parks where seniors can enjoy outdoor activities like walking or picnicking. For dining options, there are several restaurants serving a variety of cuisines as well as cafes like Starbucks for a casual outing. Overall, this part of Ellicott City provides a well-rounded community with easy access to essential services for senior residents.

Pharmacies

• Rite Aid (0.3 miles)
• Walmart Pharmacy (0.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.5 miles)
• Walgreens (4 miles)
• Rite Aid (4.2 miles)

Physicians

• NeuroCare Center (0.7 miles)
• Saint Agnes Medical Group: Maryland Cardiovascular Specialists - Catonsville (2.3 miles)
• Advanced Radiology (3.4 miles)
• Parnes May & Associate - Wendy Hurwitz MD (3.6 miles)
• American Radiology Services (3.8 miles)
• Dr. Klebanow & Associates (3.8 miles)
• Omni Eye Specialists (4.6 miles)

Parks

• Patapsco Valley State Park (1.1 miles)
• David Force Park (3.1 miles)
• Centennial Park (3.4 miles)
• Centennial Park (4.2 miles)
• Blandair Regional Park (5.3 miles)
• Lake Elkhorn Park (7.2 miles)
• Martin Road Park (7.6 miles)

Restaurants

• Phoenix Upper Main (1.2 miles)
• Manor Hill Tavern (1.3 miles)
• The Trolley Stop (1.3 miles)
• Chosun Hwaro (1.8 miles)
• Honey Pig Gooldaegee Korean Grill (2.9 miles)
• Chick-Fil-A (3.5 miles)
• Wendy's (3.7 miles)

Cafes

• Starbucks (1.4 miles)
• Tous Les Jours (1.6 miles)
• Starbucks (4.9 miles)
• Café Nordstrom (5.5 miles)
• Starbucks (5.7 miles)
• Starbucks (6.1 miles)
• Starbucks (7.7 miles)

Hospitals

• Sheppard Pratt Health System (2 miles)
• Spring Grove Hospital Center (4.7 miles)
• Bon Secours Health System (5.8 miles)
• Howard County General Hospital (6.5 miles)
• Howard County General Hospital, Johns Hopkins Medicine (6.5 miles)

Places of Worship

• Bridgeway Community Church (3.9 miles)
• St Augustine's Church (7 miles)

Theaters

• AMC Columbia 14 (5.6 miles)